# Core Platform **URL:** https://forum.convai.com/c/core-platform/77.md [Latest](https://forum.convai.com/latest.md) · [Categories](https://forum.convai.com/categories.md) · [Tags](https://forum.convai.com/tags.md) --- ## [About the Core Platform category](https://forum.convai.com/t/about-the-core-platform-category/6285)
**Author:** [@K3](https://forum.convai.com/u/K3)\ **Replies:** 0\ **Last updated:** [June 6, 2026, 10:37am UTC](https://forum.convai.com/t/about-the-core-platform-category/6285 "2026-06-06T10:37:34Z")
Engine-independent Convai capabilities including character behavior, voice, knowledge, APIs, and backend workflows. --- ## [How to Get the Best Help: Effective Question Asking Guide](https://forum.convai.com/t/how-to-get-the-best-help-effective-question-asking-guide/2185)
**Author:** [@K3](https://forum.convai.com/u/K3)\ **Replies:** 0\ **Last updated:** [November 26, 2024, 11:08am UTC](https://forum.convai.com/t/how-to-get-the-best-help-effective-question-asking-guide/2185 "2024-11-26T11:08:54Z")
To get the best assistance, follow these simple guidelines when posting your questions: 1. Search First Core Features: For issues directly related to Convai, search the forum first to check if your question has alrea… --- ## [Narrative Design: character jumps from one section to unconnected section without any trigger](https://forum.convai.com/t/narrative-design-character-jumps-from-one-section-to-unconnected-section-without-any-trigger/6610)
**Author:** [@ifc4001](https://forum.convai.com/u/ifc4001)\ **Replies:** 1\ **Last updated:** [October 31, 2026, 4:39pm UTC](https://forum.convai.com/t/narrative-design-character-jumps-from-one-section-to-unconnected-section-without-any-trigger/6610 "2026-10-31T16:39:38Z")
What do you need help with? Bug report Issue area Behavior Consistency Impact Blocker - I cannot continue and have no workaround Character ID a5087e04-47ae-11f1-adac-42010a7be02c Session ID 300963dc-636e-4e29-87ce-96… --- ## [Feature Request: ElevenLabs v4 Turbo integration](https://forum.convai.com/t/feature-request-elevenlabs-v4-turbo-integration/6600)
**Author:** [@Goshta\_MJ](https://forum.convai.com/u/Goshta_MJ)\ **Replies:** 4\ **Last updated:** [October 14, 2026, 10:53am UTC](https://forum.convai.com/t/feature-request-elevenlabs-v4-turbo-integration/6600 "2026-10-14T10:53:49Z")
What do you need help with? Feature request Issue area Custom Voice / ElevenLabs Impact Blocker - I cannot continue Character ID f059089a-6272-11f1-880b-42010a7be02e Where does it happen? API / Backend Voice provide… --- ## [User reporting that the German dialect is not correct](https://forum.convai.com/t/user-reporting-that-the-german-dialect-is-not-correct/6574)
**Author:** [@Tyke](https://forum.convai.com/u/Tyke)\ **Replies:** 11\ **Last updated:** [October 8, 2026, 1:23pm UTC](https://forum.convai.com/t/user-reporting-that-the-german-dialect-is-not-correct/6574 "2026-10-08T13:23:32Z")
What do you need help with? Question Issue area Multilingual Behavior Impact Normal - something is not working as expected Character ID 2786b252-9d59-11f0-88d8-42010a7be025 but happens to all characters Where does it… --- ## [Issue: Custom ElevenLabs voices not appearing in Convai Dashboard after 2-3 days](https://forum.convai.com/t/issue-custom-elevenlabs-voices-not-appearing-in-convai-dashboard-after-2-3-days/6590)
**Author:** [@quest\_koeno](https://forum.convai.com/u/quest_koeno)\ **Replies:** 2\ **Last updated:** [October 5, 2026, 3:31am UTC](https://forum.convai.com/t/issue-custom-elevenlabs-voices-not-appearing-in-convai-dashboard-after-2-3-days/6590 "2026-10-05T03:31:01Z")
What do you need help with? Bug report Issue area Voice Provider Impact Major - a core flow is broken Character ID 5e31a3f9-fb98-42a7-aa0c-aa57c07e8aee Where does it happen? Convai Playground Language Japanese(origi… --- ## [Character stops speaking mid sentence](https://forum.convai.com/t/character-stops-speaking-mid-sentence/6528)
**Author:** [@Tyke](https://forum.convai.com/u/Tyke)\ **Replies:** 6\ **Last updated:** [September 23, 2026, 12:57pm UTC](https://forum.convai.com/t/character-stops-speaking-mid-sentence/6528 "2026-09-23T12:57:00Z")
What do you need help with? Bug report Issue area Hands-Free Conversation / VAD Impact Blocker - I cannot continue Character ID 2786b252-9d59-11f0-88d8-42010a7be025 and all other characters who are using Convai SDK 4.… --- ## [Context not retained between turns when using Knowledge Bank](https://forum.convai.com/t/context-not-retained-between-turns-when-using-knowledge-bank/6552)
**Author:** [@d.sivolella](https://forum.convai.com/u/d.sivolella)\ **Replies:** 3\ **Last updated:** [September 23, 2026, 10:47am UTC](https://forum.convai.com/t/context-not-retained-between-turns-when-using-knowledge-bank/6552 "2026-09-23T10:47:45Z")
Hi everyone, I am working on a conversational AI avatar built on Convai, configured with a Knowledge Bank containing detailed information about training courses. I am experiencing a persistent issue with context retentio… --- ## [STT issue for Armenian language or voice](https://forum.convai.com/t/stt-issue-for-armenian-language-or-voice/6554)
**Author:** [@martin](https://forum.convai.com/u/martin)\ **Replies:** 3\ **Last updated:** [September 14, 2026, 3:41pm UTC](https://forum.convai.com/t/stt-issue-for-armenian-language-or-voice/6554 "2026-09-14T15:41:51Z")
What do you need help with? Feature request Issue area Speech Recognition / STT Impact Blocker - I cannot continue Character ID aa5b2858-6eef-11f1-b52e-42010a7be02e Session ID 559601a2b42f56faf95a073a263abd1e Where … --- ## [Voice provider Elevenlabs is not available for the active plan](https://forum.convai.com/t/voice-provider-elevenlabs-is-not-available-for-the-active-plan/6560)
**Author:** [@Sultan\_Alam](https://forum.convai.com/u/Sultan_Alam)\ **Replies:** 3\ **Last updated:** [September 9, 2026, 9:31pm UTC](https://forum.convai.com/t/voice-provider-elevenlabs-is-not-available-for-the-active-plan/6560 "2026-09-09T21:31:32Z")
What do you need help with? Question Issue area Voice Provider Impact Normal - something is not working as expected Character ID c837a810-c139-11f0-87c1-42010a7be025 Where does it happen? Convai Playground Language E… --- ## [User speech has stopped being transcribed](https://forum.convai.com/t/user-speech-has-stopped-being-transcribed/6516)
**Author:** [@Tyke](https://forum.convai.com/u/Tyke)\ **Replies:** 6\ **Last updated:** [August 22, 2026, 5:13am UTC](https://forum.convai.com/t/user-speech-has-stopped-being-transcribed/6516 "2026-08-22T05:13:51Z")
What do you need help with? Bug report Issue area Text-to-Speech / TTS Impact Blocker - I cannot continue Character ID 8528491c-97df-11f1-a042-42010a7be02f (it affecting all my characters as far as I know) Session ID … --- ## [ElevenLabs audio tags don’t work (ElevenLabs v3 not supported?)](https://forum.convai.com/t/elevenlabs-audio-tags-don-t-work-elevenlabs-v3-not-supported/6506)
**Author:** [@ch710](https://forum.convai.com/u/ch710)\ **Replies:** 1\ **Last updated:** [August 21, 2026, 11:23am UTC](https://forum.convai.com/t/elevenlabs-audio-tags-don-t-work-elevenlabs-v3-not-supported/6506 "2026-08-21T11:23:46Z")
What do you need help with? Bug report Issue area Custom Voice / ElevenLabs Impact Major - a core flow is broken Character ID e7b69296-6edb-11f1-8f7a-42010a7be02e Where does it happen? Convai Playground Language Eng… --- ## [On and off conversation all day](https://forum.convai.com/t/on-and-off-conversation-all-day/6500)
**Author:** [@Tyke](https://forum.convai.com/u/Tyke)\ **Replies:** 5\ **Last updated:** [August 18, 2026, 5:02pm UTC](https://forum.convai.com/t/on-and-off-conversation-all-day/6500 "2026-08-18T17:02:57Z")
What do you need help with? Bug report Issue area Other Impact Blocker - I cannot continue Character ID 2786b252-9d59-11f0-88d8-42010a7be025 Where does it happen? Other Voice provider Elevens Labs Voice name Opheli… --- ## [Some changes to German language since a Convai Unity SDK V3 to V4 update](https://forum.convai.com/t/some-changes-to-german-language-since-a-convai-unity-sdk-v3-to-v4-update/6494)
**Author:** [@Tyke](https://forum.convai.com/u/Tyke)\ **Replies:** 6\ **Last updated:** [August 18, 2026, 10:30am UTC](https://forum.convai.com/t/some-changes-to-german-language-since-a-convai-unity-sdk-v3-to-v4-update/6494 "2026-08-18T10:30:11Z")
What do you need help with? Question Issue area Character Description / Speaking Style Impact Normal - something is not working as expected Character ID 3a28ace8-bb1e-11f0-b031-42010a7be025 Session ID d1f5bd7b-a61c-4… --- ## [Unable to change or add Arabic language](https://forum.convai.com/t/unable-to-change-or-add-arabic-language/6487)
**Author:** [@user14](https://forum.convai.com/u/user14)\ **Replies:** 4\ **Last updated:** [August 17, 2026, 5:36am UTC](https://forum.convai.com/t/unable-to-change-or-add-arabic-language/6487 "2026-08-17T05:36:09Z")
What do you need help with? Bug report Issue area Language Selection Impact Blocker - I cannot continue Character ID 3182dad2-9642-11f1-8545-42010a7be02f Session ID a Where does it happen? Convai Playground Languag… --- ## [Elevenlabs New API Key SK Update](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466)
**Author:** [@Matthew\_Pye](https://forum.convai.com/u/Matthew_Pye)\ **Replies:** 41\ **Last updated:** [August 14, 2026, 5:28pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466 "2026-08-14T17:28:19Z")
What do you need help with? Bug report Issue area Other Impact Major - a core flow is broken Character ID a8a6bba4-f61c-11f0-8e1c-42010a7be027 Session ID a8a6bba4-f61c-11f0-8e1c-42010a7be027 Where does it happen? Un… --- ## [Intermittent gRPC timeouts, Missing UI Transcriptions, Premature OnAudioFinished & UE Crash](https://forum.convai.com/t/intermittent-grpc-timeouts-missing-ui-transcriptions-premature-onaudiofinished-ue-crash/6443)
**Author:** [@vrlab.yu](https://forum.convai.com/u/vrlab.yu)\ **Replies:** 3\ **Last updated:** [August 1, 2026, 3:28pm UTC](https://forum.convai.com/t/intermittent-grpc-timeouts-missing-ui-transcriptions-premature-onaudiofinished-ue-crash/6443 "2026-08-01T15:28:20Z")
What do you need help with? Bug report Issue area Other Impact Major - a core flow is broken Character ID 88aa3dc6-6ed0-11f1-a4a3-42010a7be02e Session ID 40dc31e2b321c146d7a1c85a1333dad3 Where does it happen? Not su… --- ## [Trouble in delivering responses](https://forum.convai.com/t/trouble-in-delivering-responses/6411)
**Author:** [@Christopher\_Mapes](https://forum.convai.com/u/Christopher_Mapes)\ **Replies:** 3\ **Last updated:** [July 24, 2026, 9:04pm UTC](https://forum.convai.com/t/trouble-in-delivering-responses/6411 "2026-07-24T21:04:20Z")
What do you need help with? Bug report Issue area Text-to-Speech / TTS Impact Normal - something is not working as expected Character ID 9a3bf84e-848e-11f1-8569-42010a7be02f Session ID 12084b7258f8477f928228f3b0b1046… --- ## [Knowledge Bank works in web Playground but character has no access to it in Unreal Engine](https://forum.convai.com/t/knowledge-bank-works-in-web-playground-but-character-has-no-access-to-it-in-unreal-engine/6377)
**Author:** [@h.tastan](https://forum.convai.com/u/h.tastan)\ **Replies:** 7\ **Last updated:** [July 14, 2026, 3:33pm UTC](https://forum.convai.com/t/knowledge-bank-works-in-web-playground-but-character-has-no-access-to-it-in-unreal-engine/6377 "2026-07-14T15:33:56Z")
What do you need help with? Documentation / Learning Resource issue Issue area Core AI Settings Impact Major - a core flow is broken Character ID ae0fd164-7544-11f1-9b08-42010a7be02f Session ID 2cc42522-c70c-4c7e-b29… --- ## [Question about a core ai realtime model](https://forum.convai.com/t/question-about-a-core-ai-realtime-model/6384)
**Author:** [@Stav\_Cohen](https://forum.convai.com/u/Stav_Cohen)\ **Replies:** 9\ **Last updated:** [July 10, 2026, 3:53pm UTC](https://forum.convai.com/t/question-about-a-core-ai-realtime-model/6384 "2026-07-10T15:53:58Z")
What do you need help with? Question Issue area Core AI Settings Impact Blocker - I cannot continue Character ID d6459aa8-dd8a-11f0-8ff7-42010a7be027 Session ID d1b58520-6211-4582-a430-5e429b8c3ac5 Where does it hap… --- ## [Character not using passed in message in Narrative Design](https://forum.convai.com/t/character-not-using-passed-in-message-in-narrative-design/6353)
**Author:** [@Craig\_Tingey](https://forum.convai.com/u/Craig_Tingey)\ **Replies:** 7\ **Last updated:** [July 9, 2026, 9:13pm UTC](https://forum.convai.com/t/character-not-using-passed-in-message-in-narrative-design/6353 "2026-07-09T21:13:41Z")
What do you need help with? Bug report Issue area Context Handling Impact Major - a core flow is broken Character ID ea267828-2987-11f1-9e64-42010a7be02c Session ID don’t have it Where does it happen? Web SDK / Embe… --- ## [Is there an issue with Eleven Labs voices? (the status page doesn't show a problem)](https://forum.convai.com/t/is-there-an-issue-with-eleven-labs-voices-the-status-page-doesnt-show-a-problem/6365)
**Author:** [@Tyke](https://forum.convai.com/u/Tyke)\ **Replies:** 9\ **Last updated:** [July 8, 2026, 11:09am UTC](https://forum.convai.com/t/is-there-an-issue-with-eleven-labs-voices-the-status-page-doesnt-show-a-problem/6365 "2026-07-08T11:09:57Z")
What do you need help with? Bug report Issue area Voice Provider Impact Major - a core flow is broken Character ID 9baf6fe8-7323-11f1-bd16-42010a7be02f Where does it happen? Unity SDK Voice provider Eleven Labs Voi… --- ## [REST getResponse (audio file) ignores configured non-English languages — always transcribes as English](https://forum.convai.com/t/rest-getresponse-audio-file-ignores-configured-non-english-languages-always-transcribes-as-english/6363)
**Author:** [@Marco\_Espinel](https://forum.convai.com/u/Marco_Espinel)\ **Replies:** 3\ **Last updated:** [July 6, 2026, 9:19pm UTC](https://forum.convai.com/t/rest-getresponse-audio-file-ignores-configured-non-english-languages-always-transcribes-as-english/6363 "2026-07-06T21:19:27Z")
What do you need help with? Question Issue area Speech Recognition / STT Impact Blocker - I cannot continue Character ID c2e8f824-6e58-11f1-9a04-42010a7be02e Session ID 290d8a24c1e7d27ede2307e21454d7ce Where does it… --- ## [External API (Actions) not firing in new webRTC pathway](https://forum.convai.com/t/external-api-actions-not-firing-in-new-webrtc-pathway/6334)
**Author:** [@leeza](https://forum.convai.com/u/leeza)\ **Replies:** 1\ **Last updated:** [June 25, 2026, 9:13am UTC](https://forum.convai.com/t/external-api-actions-not-firing-in-new-webrtc-pathway/6334 "2026-06-25T09:13:26Z")
What do you need help with? Bug report Issue area Character API Impact Blocker - I cannot continue Character ID 4b200c30-6c4e-11f1-b5de-42010a7be02e Session ID N/A — consistent across all sessions, never fires API e… --- ## [The characters are saying "API Error: Inference failed (SocketTimeoutError)" when using the Gemma 4 LLM's](https://forum.convai.com/t/the-characters-are-saying-api-error-inference-failed-sockettimeouterror-when-using-the-gemma-4-llms/6322)
**Author:** [@Tyke](https://forum.convai.com/u/Tyke)\ **Replies:** 2\ **Last updated:** [June 13, 2026, 5:19am UTC](https://forum.convai.com/t/the-characters-are-saying-api-error-inference-failed-sockettimeouterror-when-using-the-gemma-4-llms/6322 "2026-06-13T05:19:09Z")
What do you need help with? Bug report Issue area Other Impact Major - a core flow is broken Character ID 2786b252-9d59-11f0-88d8-42010a7be025 but happens to all characters Session ID 99acf144-75b0-4c2d-88a1-61654733… --- ## [Character fails to respond in about every 4 or 5 responses](https://forum.convai.com/t/character-fails-to-respond-in-about-every-4-or-5-responses/6310)
**Author:** [@Tyke](https://forum.convai.com/u/Tyke)\ **Replies:** 2\ **Last updated:** [June 12, 2026, 4:07am UTC](https://forum.convai.com/t/character-fails-to-respond-in-about-every-4-or-5-responses/6310 "2026-06-12T04:07:37Z")
What do you need help with? Bug report Issue area Other Impact Normal - something is not working as expected Character ID 793079fa-6a9f-11ef-9830-42010a7be011 Session ID 99acf144-75b0-4c2d-88a1-61654733d2da Where do… --- ## [Narrative design settings are gone](https://forum.convai.com/t/narrative-design-settings-are-gone/6127)
**Author:** [@Denis\_Gracanin](https://forum.convai.com/u/Denis_Gracanin)\ **Replies:** 4\ **Last updated:** [June 10, 2026, 11:49am UTC](https://forum.convai.com/t/narrative-design-settings-are-gone/6127 "2026-06-10T11:49:18Z")
Hello, I previously had several characters configured with Narrative Design, but after the recent update, I am no longer able to view the Narrative Design setups that were created earlier. (I checked the legacy playgroun… --- ## [InWorld voices and Llama 3.7 uncensored not working?](https://forum.convai.com/t/inworld-voices-and-llama-3-7-uncensored-not-working/6205)
**Author:** [@Bob\_Hawkey](https://forum.convai.com/u/Bob_Hawkey)\ **Replies:** 6\ **Last updated:** [June 9, 2026, 8:44pm UTC](https://forum.convai.com/t/inworld-voices-and-llama-3-7-uncensored-not-working/6205 "2026-06-09T20:44:59Z")
I made a new character. Did it 3 times. Same result. dc320e92-53be-11f1-acf5-42010a7be02e If I set the guardrails on and choose Gemini 2.5 Flash and any voice other than Darlene at the end of the list the character wor… --- ## [Reached maximum Thinking Capacity](https://forum.convai.com/t/reached-maximum-thinking-capacity/6253)
**Author:** [@Jeasy\_Sehgal](https://forum.convai.com/u/Jeasy_Sehgal)\ **Replies:** 8\ **Last updated:** [June 9, 2026, 1:58pm UTC](https://forum.convai.com/t/reached-maximum-thinking-capacity/6253 "2026-06-09T13:58:11Z")
Hi Kaan, Started the app this morning only to find that the Digital Human keeps repeating “I’ve reached my maximum thinking capacity, shall we go through this again.” Using Claude 4.5 Opus as the Core AI. Currently in… --- ## [Knowledge Bank non-functional in new Playground - Legacy allowed the last useful input](https://forum.convai.com/t/knowledge-bank-non-functional-in-new-playground-legacy-allowed-the-last-useful-input/6233)
**Author:** [@thetoasterguy](https://forum.convai.com/u/thetoasterguy)\ **Replies:** 11\ **Last updated:** [June 6, 2026, 5:06pm UTC](https://forum.convai.com/t/knowledge-bank-non-functional-in-new-playground-legacy-allowed-the-last-useful-input/6233 "2026-06-06T17:06:33Z")
Report type Bug report Affected area Playground - Knowledge Bank Screenshots or recordings Description You legacy playground allowed me to use the “Add Knowledge” window to paste hundreds of pages of txt formatte… [Next page](https://forum.convai.com/c/core-platform/77.md?page=1)