# Knowledge Bank **URL:** https://forum.convai.com/c/core-platform/knowledge-base-rag/85.md [Latest](https://forum.convai.com/latest.md) · [Categories](https://forum.convai.com/categories.md) · [Tags](https://forum.convai.com/tags.md) --- ## [About the Knowledge Bank category](https://forum.convai.com/t/about-the-knowledge-bank-category/6293)
**Author:** [@K3](https://forum.convai.com/u/K3)\ **Replies:** 0\ **Last updated:** [June 6, 2026, 10:45am UTC](https://forum.convai.com/t/about-the-knowledge-bank-category/6293 "2026-06-06T10:45:55Z")
Discuss document upload, retrieval quality, embeddings, grounding, indexing, RAG behavior, and knowledge-based responses. --- ## [Knowledge Bank non-functional in new Playground - Legacy allowed the last useful input](https://forum.convai.com/t/knowledge-bank-non-functional-in-new-playground-legacy-allowed-the-last-useful-input/6233)
**Author:** [@thetoasterguy](https://forum.convai.com/u/thetoasterguy)\ **Replies:** 11\ **Last updated:** [June 6, 2026, 5:06pm UTC](https://forum.convai.com/t/knowledge-bank-non-functional-in-new-playground-legacy-allowed-the-last-useful-input/6233 "2026-06-06T17:06:33Z")
Report type Bug report Affected area Playground - Knowledge Bank Screenshots or recordings Description You legacy playground allowed me to use the “Add Knowledge” window to paste hundreds of pages of txt formatte… --- ## [Issue with Knowledge Bank File Upload and Connection](https://forum.convai.com/t/issue-with-knowledge-bank-file-upload-and-connection/5831)
**Author:** [@d.sivolella](https://forum.convai.com/u/d.sivolella)\ **Replies:** 3\ **Last updated:** [June 1, 2026, 12:07pm UTC](https://forum.convai.com/t/issue-with-knowledge-bank-file-upload-and-connection/5831 "2026-06-01T12:07:35Z")
Good morning, I am writing to report an issue related to file uploads in the Knowledge Bank. When I upload a file, the processing time is extremely long: the upload remains in a loading state for hours without ever com… --- ## [Convai Avatar conversation going off topic](https://forum.convai.com/t/convai-avatar-conversation-going-off-topic/6078)
**Author:** [@Boundless\_Developer](https://forum.convai.com/u/Boundless_Developer)\ **Replies:** 4\ **Last updated:** [May 7, 2026, 8:06pm UTC](https://forum.convai.com/t/convai-avatar-conversation-going-off-topic/6078 "2026-05-07T20:06:23Z")
We currently are using Convai scale subscription and run 8 avatar models with different scenarios assigned to them. Recently we are encountered the issue where most of the avatar are going way off topic during the conve… --- ## [Knowledge Bank is not working properly](https://forum.convai.com/t/knowledge-bank-is-not-working-properly/6088)
**Author:** [@devs](https://forum.convai.com/u/devs)\ **Replies:** 6\ **Last updated:** [April 18, 2026, 2:23pm UTC](https://forum.convai.com/t/knowledge-bank-is-not-working-properly/6088 "2026-04-18T14:23:47Z")
Continuing the discussion from Problem with accessing knowledge from uploaded text files: Even our virtual character Borromini, created for the Italian Ministry of Culture, uses the GPT-4.1 engine to respond, supplement… --- ## [Cannot edit and save Knowledge Bank RAG document](https://forum.convai.com/t/cannot-edit-and-save-knowledge-bank-rag-document/5972)
**Author:** [@Ham1ton](https://forum.convai.com/u/Ham1ton)\ **Replies:** 3\ **Last updated:** [March 26, 2026, 12:57pm UTC](https://forum.convai.com/t/cannot-edit-and-save-knowledge-bank-rag-document/5972 "2026-03-26T12:57:58Z")
Since the website update, I can no longer edit or upload any of my RAG documents in the Knowledge Bank section. If I try to edit any document it errors out with “Failed to save”. If I try to upload a new document it ju… --- ## [Multimodal data for Knowledge Bank beyond just text?](https://forum.convai.com/t/multimodal-data-for-knowledge-bank-beyond-just-text/5872)
**Author:** [@Melvin\_Eng](https://forum.convai.com/u/Melvin_Eng)\ **Replies:** 3\ **Last updated:** [March 11, 2026, 1:06pm UTC](https://forum.convai.com/t/multimodal-data-for-knowledge-bank-beyond-just-text/5872 "2026-03-11T13:06:31Z")
Hi there, I’m wondering if there are future plans to widen the scope for the kinds of data that the Knowledge Bank can ingest beyond just text, to include multimodal data like images/videos and audio? I’m currently exp… --- ## [Knowledge Bank Learning is never ending](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667)
**Author:** [@vworkermishuk](https://forum.convai.com/u/vworkermishuk)\ **Replies:** 17\ **Last updated:** [January 21, 2026, 4:19pm UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667 "2026-01-21T16:19:18Z")
Hello, I am uploading small .txt files to the Knowledge Bank. But the learning is never-ending, even after waiting many hours. Please check. Character ID: a8088e4a-f2b4-11f0-92c0-42010a7be027 --- ## [Updating Knowledge Base content fails](https://forum.convai.com/t/updating-knowledge-base-content-fails/5577)
**Author:** [@Bob\_Hawkey](https://forum.convai.com/u/Bob_Hawkey)\ **Replies:** 2\ **Last updated:** [January 8, 2026, 10:56pm UTC](https://forum.convai.com/t/updating-knowledge-base-content-fails/5577 "2026-01-08T22:56:30Z")
I have a very small and simple knowledge base to put current news into. I edit it and the ‘Updating Knowledge Base’ progress box just spins and nothing changes. Tried everything. --- ## [Knowledge Bank text file issue - editing the file doesn't complete](https://forum.convai.com/t/knowledge-bank-text-file-issue-editing-the-file-doesnt-complete/5570)
**Author:** [@Tyke](https://forum.convai.com/u/Tyke)\ **Replies:** 2\ **Last updated:** [December 23, 2025, 12:37pm UTC](https://forum.convai.com/t/knowledge-bank-text-file-issue-editing-the-file-doesnt-complete/5570 "2025-12-23T12:37:51Z")
Hi :+1: Since a few days ago I’ve noticed if I edit an existing Knowledge Bank text file it gets stuck in a loop like the image shows but never actually updates (the “Updating General Knowledge” message stays on and the… --- ## [How to add schedule to character](https://forum.convai.com/t/how-to-add-schedule-to-character/5575)
**Author:** [@Giovanny\_Buitrago](https://forum.convai.com/u/Giovanny_Buitrago)\ **Replies:** 3\ **Last updated:** [December 17, 2025, 4:40pm UTC](https://forum.convai.com/t/how-to-add-schedule-to-character/5575 "2025-12-17T16:40:34Z")
Me gustaría saber como añadir mi cronograma a mi personaje, para que me responda de manera exacta en lo que esta en el cronograma, ya que lo he agregado y no me responde de manera exacta o inventa cosas que no están en e… --- ## [Cannot edit or download Knowledge Bank files : "Failed to fetch file"](https://forum.convai.com/t/cannot-edit-or-download-knowledge-bank-files-failed-to-fetch-file/5382)
**Author:** [@Tyke](https://forum.convai.com/u/Tyke)\ **Replies:** 2\ **Last updated:** [October 30, 2025, 8:29pm UTC](https://forum.convai.com/t/cannot-edit-or-download-knowledge-bank-files-failed-to-fetch-file/5382 "2025-10-30T20:29:56Z")
Hi When I try to edit or download a Knowledge Bank file it says “Failed to fetch file” like in the image (see the top right). I have tried logging out and logging back in, disconnecting and connecting the file again. I… --- ## [Knowledge bank, probem with implementing and updanting the knowledge of my char](https://forum.convai.com/t/knowledge-bank-probem-with-implementing-and-updanting-the-knowledge-of-my-char/4944)
**Author:** [@degonon](https://forum.convai.com/u/degonon)\ **Replies:** 9\ **Last updated:** [August 24, 2025, 9:24pm UTC](https://forum.convai.com/t/knowledge-bank-probem-with-implementing-and-updanting-the-knowledge-of-my-char/4944 "2025-08-24T21:24:12Z")
I am trying to teach my char about the universe of the game I am creating. I have added text files in english, but whatever I do Connect or disconnect, she is never able to answer simple question about the game. If I can… --- ## [Problem with accessing knowledge from uploaded text files](https://forum.convai.com/t/problem-with-accessing-knowledge-from-uploaded-text-files/2881)
**Author:** [@Florin\_Danilov](https://forum.convai.com/u/Florin_Danilov)\ **Replies:** 19\ **Last updated:** [August 19, 2025, 10:47am UTC](https://forum.convai.com/t/problem-with-accessing-knowledge-from-uploaded-text-files/2881 "2025-08-19T10:47:14Z")
It seems that I have recently encountered this issue, which I definitely didn’t have at the beginning. I don’t know exactly when it started, as I haven’t analyzed it closely, but I’ve noticed that the avatar doesn’t seem… --- ## [How to Reset or Clean Contaminated Knowledge Bank Data for a Character](https://forum.convai.com/t/how-to-reset-or-clean-contaminated-knowledge-bank-data-for-a-character/4391)
**Author:** [@design1](https://forum.convai.com/u/design1)\ **Replies:** 6\ **Last updated:** [August 19, 2025, 10:43am UTC](https://forum.convai.com/t/how-to-reset-or-clean-contaminated-knowledge-bank-data-for-a-character/4391 "2025-08-19T10:43:58Z")
I’m working on a knowledge bank, and I’m encountering several issues. The responses generated by my character contain a lot of hallucinations. I implemented an anti-mixing prompt, which initially worked well. However, wh… --- ## [Characters Not Retrieving Information from Knowledge Bank Files](https://forum.convai.com/t/characters-not-retrieving-information-from-knowledge-bank-files/4575)
**Author:** [@ACRJ](https://forum.convai.com/u/ACRJ)\ **Replies:** 6\ **Last updated:** [July 15, 2025, 10:55pm UTC](https://forum.convai.com/t/characters-not-retrieving-information-from-knowledge-bank-files/4575 "2025-07-15T22:55:28Z")
Hello, Convai team. We are facing a significant limitation regarding the use of the Knowledge Bank. We’ve been using the platform for over a year with several characters, and even after uploading, training, and connecti… --- ## [How can I get the Convai character to comment on graph data in Unity in realtime?](https://forum.convai.com/t/how-can-i-get-the-convai-character-to-comment-on-graph-data-in-unity-in-realtime/4527)
**Author:** [@Nig\_shah](https://forum.convai.com/u/Nig_shah)\ **Replies:** 4\ **Last updated:** [July 9, 2025, 5:59pm UTC](https://forum.convai.com/t/how-can-i-get-the-convai-character-to-comment-on-graph-data-in-unity-in-realtime/4527 "2025-07-09T17:59:17Z")
I am developing a fitness style app and was wondering what would be the best approach for my convai character to give live feedback on a live heartrate or graph data and body movement. How do I feed live data for the cha… --- ## [Needed: tips for organising a large knowledge bank](https://forum.convai.com/t/needed-tips-for-organising-a-large-knowledge-bank/4442)
**Author:** [@Meijestic](https://forum.convai.com/u/Meijestic)\ **Replies:** 1\ **Last updated:** [July 2, 2025, 8:47am UTC](https://forum.convai.com/t/needed-tips-for-organising-a-large-knowledge-bank/4442 "2025-07-02T08:47:07Z")
I was wondering what the best way to organise the knowledge bank is, and if there are any tips for filing the files so that the character can easily find the information, especially if the knowledge bank is rather large. … --- ## [Upload PDF Files](https://forum.convai.com/t/upload-pdf-files/4018)
**Author:** [@Nuria\_Carmona](https://forum.convai.com/u/Nuria_Carmona)\ **Replies:** 1\ **Last updated:** [June 11, 2025, 8:11pm UTC](https://forum.convai.com/t/upload-pdf-files/4018 "2025-06-11T20:11:54Z")
Hello everyone I saw in the documentation that I can add PDFs to my avatar in the ‘Knowledge Bank’ but when I try to add them it says “This format is not supported” Can you clarify me if it is permmited or not? I need … --- ## [About the Language of Text Registered in Convai's Knowledge Bank](https://forum.convai.com/t/about-the-language-of-text-registered-in-convais-knowledge-bank/4131)
**Author:** [@kanri](https://forum.convai.com/u/kanri)\ **Replies:** 1\ **Last updated:** [May 29, 2025, 2:02pm UTC](https://forum.convai.com/t/about-the-language-of-text-registered-in-convais-knowledge-bank/4131 "2025-05-29T14:02:22Z")
Hello, I’m a creator from Japan currently working on developing digital humans using Convai. I have a question about the language of the data registered in the Knowledge Bank. At first, I trained the AI using only Japa… --- ## [Convai Info Restriction Issue](https://forum.convai.com/t/convai-info-restriction-issue/4106)
**Author:** [@Cory\_Matthews](https://forum.convai.com/u/Cory_Matthews)\ **Replies:** 1\ **Last updated:** [May 29, 2025, 4:25am UTC](https://forum.convai.com/t/convai-info-restriction-issue/4106 "2025-05-29T04:25:03Z")
Hi, I’ve connected my MySQL database to Convai and gave my agent a Human Resources role. However, when I ask for an employee’s address, it says it cannot provide that information due to data protection. How can I configu… --- ## [Error in uploading documents](https://forum.convai.com/t/error-in-uploading-documents/3822)
**Author:** [@novahuman](https://forum.convai.com/u/novahuman)\ **Replies:** 12\ **Last updated:** [May 13, 2025, 9:19am UTC](https://forum.convai.com/t/error-in-uploading-documents/3822 "2025-05-13T09:19:25Z")
Hello, im facing this error uploading a .txt file --- ## [Unable to Connect Documents in Knowledge Bank](https://forum.convai.com/t/unable-to-connect-documents-in-knowledge-bank/3619)
**Author:** [@drevan](https://forum.convai.com/u/drevan)\ **Replies:** 6\ **Last updated:** [May 12, 2025, 4:31pm UTC](https://forum.convai.com/t/unable-to-connect-documents-in-knowledge-bank/3619 "2025-05-12T16:31:13Z")
Hello, I’m having problems with the knowledge bank. It can’t recognize the documents. --- ## [Limit responses to the knowledge base](https://forum.convai.com/t/limit-responses-to-the-knowledge-base/3843)
**Author:** [@devops](https://forum.convai.com/u/devops)\ **Replies:** 3\ **Last updated:** [May 7, 2025, 1:18pm UTC](https://forum.convai.com/t/limit-responses-to-the-knowledge-base/3843 "2025-05-07T13:18:09Z")
Hello, I have no documents connected to the metahuman and yet he answers things I should not know. How can I force it to only answer from the knowledge base and not be able to hallucinate? For example, I ask him about “… --- ## [Knowledge Upload Stuck on "Learning"](https://forum.convai.com/t/knowledge-upload-stuck-on-learning/3679)
**Author:** [@Ayaman\_AL\_Harrasi](https://forum.convai.com/u/Ayaman_AL_Harrasi)\ **Replies:** 3\ **Last updated:** [April 25, 2025, 2:10pm UTC](https://forum.convai.com/t/knowledge-upload-stuck-on-learning/3679 "2025-04-25T14:10:39Z")
Hi Convai Team and Community, I’m experiencing an issue while uploading new text to update the knowledge base for my character (ID: 6e29ba66-0721-11f0-9e04-42010a7be01a). After uploading the file, the status gets stuck … --- ## [Knowledge Bank Stuck When Uploading](https://forum.convai.com/t/knowledge-bank-stuck-when-uploading/3687)
**Author:** [@Minh\_The\_Second](https://forum.convai.com/u/Minh_The_Second)\ **Replies:** 1\ **Last updated:** [April 24, 2025, 4:32am UTC](https://forum.convai.com/t/knowledge-bank-stuck-when-uploading/3687 "2025-04-24T04:32:10Z")
I uploaded a 1023 KB file with .txt format. However, it’s been a few days since my upload, and the status remains “Learning.” I tried to restart the browser, restart the PC and even change an account, but the problem has… --- ## [Problems with a document with an index in the knowledge bank](https://forum.convai.com/t/problems-with-a-document-with-an-index-in-the-knowledge-bank/2864)
**Author:** [@joel\_Cardoso\_Do\_Vale](https://forum.convai.com/u/joel_Cardoso_Do_Vale)\ **Replies:** 8\ **Last updated:** [April 17, 2025, 5:16pm UTC](https://forum.convai.com/t/problems-with-a-document-with-an-index-in-the-knowledge-bank/2864 "2025-04-17T17:16:15Z")
Hello there I need my avatar to learn an index of a document. In what format should I give the text in the knowledge bank so that when I ask him for the index the avatar answers saying the complete list of the index? R… --- ## [Unable to update character details. Please try again in sometime](https://forum.convai.com/t/unable-to-update-character-details-please-try-again-in-sometime/3618)
**Author:** [@ND\_ODL](https://forum.convai.com/u/ND_ODL)\ **Replies:** 2\ **Last updated:** [April 16, 2025, 5:16pm UTC](https://forum.convai.com/t/unable-to-update-character-details-please-try-again-in-sometime/3618 "2025-04-16T17:16:39Z")
Title. I’m getting this error thrown in the dashboard when trying to connect one of the documents I uploaded to the knowledge bank. The document was able to be uploaded but I cannot connect it to a character and have it … --- ## [Knowledge Bank text file stuck on "Learning..."](https://forum.convai.com/t/knowledge-bank-text-file-stuck-on-learning/3511)
**Author:** [@Tyke](https://forum.convai.com/u/Tyke)\ **Replies:** 2\ **Last updated:** [April 6, 2025, 1:09pm UTC](https://forum.convai.com/t/knowledge-bank-text-file-stuck-on-learning/3511 "2025-04-06T13:09:34Z")
Hi :slight\_smile: I amended an existing Knowledge Bank text file about 15 minutes ago but it is still in the “Learning…” phase, usually it only takes about 30 seconds or so, and logging in/out and/or refreshing the page… --- ## [Knowledge Bank important issue](https://forum.convai.com/t/knowledge-bank-important-issue/3482)
**Author:** [@novahuman](https://forum.convai.com/u/novahuman)\ **Replies:** 3\ **Last updated:** [April 3, 2025, 10:11pm UTC](https://forum.convai.com/t/knowledge-bank-important-issue/3482 "2025-04-03T22:11:08Z")
Hi, I am having some serious problems with the knowledge base for a project. I have some very technical documents loaded, some of which have tables and diagrams and things like that. I need it to answer specifically o… [Next page](https://forum.convai.com/c/core-platform/knowledge-base-rag/85.md?page=1)