# Avatar Studio **URL:** https://forum.convai.com/c/products/avatar-studio/64.md [Latest](https://forum.convai.com/latest.md) · [Categories](https://forum.convai.com/categories.md) · [Tags](https://forum.convai.com/tags.md) --- ## [How to Get the Best Help: Effective Question Asking Guide](https://forum.convai.com/t/how-to-get-the-best-help-effective-question-asking-guide/2257)
**Author:** [@K3](https://forum.convai.com/u/K3)\ **Replies:** 0\ **Last updated:** [December 3, 2024, 4:03pm UTC](https://forum.convai.com/t/how-to-get-the-best-help-effective-question-asking-guide/2257 "2024-12-03T16:03:49Z")
To get the best assistance, follow these simple guidelines when posting your questions: 1. Search First Core Features & Avatar Studio & Avatar Sim: For issues directly related to Convai, search the forum first to che… --- ## [Narrative Design jumps to unintended block](https://forum.convai.com/t/narrative-design-jumps-to-unintended-block/6609)
**Author:** [@Language\_Science\_and](https://forum.convai.com/u/Language_Science_and)\ **Replies:** 1\ **Last updated:** [October 28, 2026, 3:51pm UTC](https://forum.convai.com/t/narrative-design-jumps-to-unintended-block/6609 "2026-10-28T15:51:32Z")
What do you need help with? Bug report Issue area Conversation / Response Impact Major - a core flow is broken, but I can keep working Character ID a42b369b-dd9d-4e54-a286-cc5e8060bac7 Experience link I don’t know B… --- ## [Avatar fails to connect to MCP server](https://forum.convai.com/t/avatar-fails-to-connect-to-mcp-server/6578)
**Author:** [@Navid\_Ashrafi](https://forum.convai.com/u/Navid_Ashrafi)\ **Replies:** 3\ **Last updated:** [October 5, 2026, 8:37am UTC](https://forum.convai.com/t/avatar-fails-to-connect-to-mcp-server/6578 "2026-10-05T08:37:50Z")
What do you need help with? Bug report Issue area Other Impact Blocker - I cannot continue Character ID f8fee258-afd2-4cf0-9145-1f66f9f14829 Experience link Browser Chrome Operating system macOS Short summary MCP… --- ## [Can custom 3D models, I mainly use Reallusion CC, in Unity be uploaded to Avatar Studio to be used in a browser based app?](https://forum.convai.com/t/can-custom-3d-models-i-mainly-use-reallusion-cc-in-unity-be-uploaded-to-avatar-studio-to-be-used-in-a-browser-based-app/6361)
**Author:** [@Tyke](https://forum.convai.com/u/Tyke)\ **Replies:** 1\ **Last updated:** [July 4, 2026, 2:07pm UTC](https://forum.convai.com/t/can-custom-3d-models-i-mainly-use-reallusion-cc-in-unity-be-uploaded-to-avatar-studio-to-be-used-in-a-browser-based-app/6361 "2026-07-04T14:07:50Z")
What do you need help with? Question Issue area Avatar Loading / Availability Impact Minor - small issue or improvement Character ID 535bcdc6-69f8-11ef-b91a-42010a7be011 Experience link Nothings affected, just a ques… --- ## [Ready Player Me is closed currently?](https://forum.convai.com/t/ready-player-me-is-closed-currently/6271)
**Author:** [@dnrathod.moxmind02](https://forum.convai.com/u/dnrathod.moxmind02)\ **Replies:** 2\ **Last updated:** [June 2, 2026, 12:32pm UTC](https://forum.convai.com/t/ready-player-me-is-closed-currently/6271 "2026-06-02T12:32:03Z")
https://readyplayer.me/ This site is not working, give me a alternate for this. --- ## [Version Selection or Push-to-Talk Key Customization](https://forum.convai.com/t/version-selection-or-push-to-talk-key-customization/6077)
**Author:** [@bestellungen](https://forum.convai.com/u/bestellungen)\ **Replies:** 1\ **Last updated:** [May 7, 2026, 8:09pm UTC](https://forum.convai.com/t/version-selection-or-push-to-talk-key-customization/6077 "2026-05-07T20:09:08Z")
Hi, we are planning to roll out a big display for a Company at a big event where we showcase the avatar. There will be a Button for Push-to-Talk in front of the character that is wired to send the “t” key, so the current… --- ## [How do I age avatar](https://forum.convai.com/t/how-do-i-age-avatar/6139)
**Author:** [@Suzanne\_Ensmann\_Dr\_S](https://forum.convai.com/u/Suzanne_Ensmann_Dr_S)\ **Replies:** 1\ **Last updated:** [May 4, 2026, 8:00pm UTC](https://forum.convai.com/t/how-do-i-age-avatar/6139 "2026-05-04T20:00:31Z")
The first time I tested this, I saw a hair feature that I could use to adjust the color to make the avatar look older. Now I don’t see that option. How can I do that? My goal is to age my avatar to 102. --- ## [Avatar not answering me](https://forum.convai.com/t/avatar-not-answering-me/6100)
**Author:** [@Ultrasubject](https://forum.convai.com/u/Ultrasubject)\ **Replies:** 5\ **Last updated:** [April 23, 2026, 9:44am UTC](https://forum.convai.com/t/avatar-not-answering-me/6100 "2026-04-23T09:44:27Z")
Report type Other Affected area Avatar Studio Experiences Description I upgraded in order to get more interactions, but the avatar is still not answering me. --- ## [Avatars not accessible 404 error in video call or using publish link](https://forum.convai.com/t/avatars-not-accessible-404-error-in-video-call-or-using-publish-link/5989)
**Author:** [@P1](https://forum.convai.com/u/P1)\ **Replies:** 4\ **Last updated:** [March 31, 2026, 10:44am UTC](https://forum.convai.com/t/avatars-not-accessible-404-error-in-video-call-or-using-publish-link/5989 "2026-03-31T10:44:34Z")
Hello Kaan - I have particiant in lab and getting below error. Avatar video call not working anymore. I have participants coming today. Please help. This is lot of stress for me. None of the avatars my or your example … --- ## [Cannot serve Pixel Streaming server. All our servers are busy. Please wait for sometime and try again](https://forum.convai.com/t/cannot-serve-pixel-streaming-server-all-our-servers-are-busy-please-wait-for-sometime-and-try-again/5948)
**Author:** [@P1](https://forum.convai.com/u/P1)\ **Replies:** 5\ **Last updated:** [March 18, 2026, 2:54am UTC](https://forum.convai.com/t/cannot-serve-pixel-streaming-server-all-our-servers-are-busy-please-wait-for-sometime-and-try-again/5948 "2026-03-18T02:54:49Z")
Hello - My last lab study participant got this message today. All my characters are getting same message. Please advise. I tried for an hour. I have study participants coming from BST morning. To rule out network is… --- ## [Avatar Studio won't let me select Animations](https://forum.convai.com/t/avatar-studio-wont-let-me-select-animations/5940)
**Author:** [@jay](https://forum.convai.com/u/jay)\ **Replies:** 1\ **Last updated:** [March 17, 2026, 1:06pm UTC](https://forum.convai.com/t/avatar-studio-wont-let-me-select-animations/5940 "2026-03-17T13:06:31Z")
I’m using Avatar Studio to test it out for a project. I wanted to try out some of the Animation actions, but for some reason nothing happens when i select them. I can see which animations are listed inside Studio, they’r… --- ## [Questions About Unreal Engine Version Used by ConvaiAssetUploader and Issues Importing Avatars](https://forum.convai.com/t/questions-about-unreal-engine-version-used-by-convaiassetuploader-and-issues-importing-avatars/5879)
**Author:** [@prescila.baptista](https://forum.convai.com/u/prescila.baptista)\ **Replies:** 1\ **Last updated:** [March 11, 2026, 11:39am UTC](https://forum.convai.com/t/questions-about-unreal-engine-version-used-by-convaiassetuploader-and-issues-importing-avatars/5879 "2026-03-11T11:39:56Z")
Hello, I am facing some difficulties integrating avatars with Convai, and I hope someone can help clarify a few points. I noticed that the ConvaiAssetUploader is generating projects for Unreal Engine 5.5. The issue is … --- ## [Missing “Assets” and “Embodiment” tabs — cannot upload 3D models professional account](https://forum.convai.com/t/missing-assets-and-embodiment-tabs-cannot-upload-3d-models-professional-account/5849)
**Author:** [@Tan](https://forum.convai.com/u/Tan)\ **Replies:** 4\ **Last updated:** [February 27, 2026, 9:41pm UTC](https://forum.convai.com/t/missing-assets-and-embodiment-tabs-cannot-upload-3d-models-professional-account/5849 "2026-02-27T21:41:17Z")
i, I need help enabling the Embodied Characters / 3D Upload feature on my account. Issue: My Convai dashboard does not show the Assets or Embodiment tabs for any character. Because of this, I cannot upload FBX models, … --- ## [All my custom characters are gone out of nowhere](https://forum.convai.com/t/all-my-custom-characters-are-gone-out-of-nowhere/5838)
**Author:** [@SetaroHouse](https://forum.convai.com/u/SetaroHouse)\ **Replies:** 6\ **Last updated:** [February 26, 2026, 10:38pm UTC](https://forum.convai.com/t/all-my-custom-characters-are-gone-out-of-nowhere/5838 "2026-02-26T22:38:50Z")
I created a new character last night which went fine as normal, and then about 2 hours later all of my characters disappeared and I cannot get them back. I logged out and have deleted all the site data and cookies and re… --- ## [Issue When Selecting Custom Uploaded Avatar from Unreal Engine](https://forum.convai.com/t/issue-when-selecting-custom-uploaded-avatar-from-unreal-engine/5764)
**Author:** [@prescila.baptista](https://forum.convai.com/u/prescila.baptista)\ **Replies:** 1\ **Last updated:** [February 11, 2026, 11:36pm UTC](https://forum.convai.com/t/issue-when-selecting-custom-uploaded-avatar-from-unreal-engine/5764 "2026-02-11T23:36:24Z")
Dear Convai Support Team, I hope you are doing well. I am experiencing an issue when selecting a custom avatar that I uploaded from Unreal Engine. Every time I select this specific avatar, the stream stops and I receiv… --- ## [Upgraded to Professional but no whitelsiting option available](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729)
**Author:** [@ecultify\_Advertising](https://forum.convai.com/u/ecultify_Advertising)\ **Replies:** 16\ **Last updated:** [February 10, 2026, 8:49am UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729 "2026-02-10T08:49:54Z")
Hi, I need urgent help with something - i upgraded to the professional plan but when i go to whitelisting - it still shows me to upgrade. please help urgent --- ## [Hands free impossible no enable](https://forum.convai.com/t/hands-free-impossible-no-enable/5719)
**Author:** [@Gurguen\_S](https://forum.convai.com/u/Gurguen_S)\ **Replies:** 4\ **Last updated:** [February 5, 2026, 7:44pm UTC](https://forum.convai.com/t/hands-free-impossible-no-enable/5719 "2026-02-05T19:44:53Z")
Hi, I can’t activate de hands free, the button for enable it cant be turned on: How can I do it? Thanks --- ## [How to disable idle animations in Convai Studio](https://forum.convai.com/t/how-to-disable-idle-animations-in-convai-studio/5647)
**Author:** [@VRSIM\_Developers](https://forum.convai.com/u/VRSIM_Developers)\ **Replies:** 2\ **Last updated:** [January 14, 2026, 7:54pm UTC](https://forum.convai.com/t/how-to-disable-idle-animations-in-convai-studio/5647 "2026-01-14T19:54:23Z")
I’m working on some prototype interactions. I’m only working in Convai Studio. We setup our avatars using the Avatar Studio. We don’t have any specific animations set in the “Animation” tab but while being idle the chara… --- ## [Handsfree instead of push to talk](https://forum.convai.com/t/handsfree-instead-of-push-to-talk/5635)
**Author:** [@Ultrasubject](https://forum.convai.com/u/Ultrasubject)\ **Replies:** 1\ **Last updated:** [January 8, 2026, 4:30pm UTC](https://forum.convai.com/t/handsfree-instead-of-push-to-talk/5635 "2026-01-08T16:30:20Z")
I see that the handsfree option is not functioning yet. Can someone tell me when it will be? --- ## [Timeout while pixel stream](https://forum.convai.com/t/timeout-while-pixel-stream/5518)
**Author:** [@Vantom\_Hologram](https://forum.convai.com/u/Vantom_Hologram)\ **Replies:** 5\ **Last updated:** [November 28, 2025, 7:16pm UTC](https://forum.convai.com/t/timeout-while-pixel-stream/5518 "2025-11-28T19:16:49Z")
While streaming AI character it suddenly stops streaming and gets timeout, even if i turn AFk out, while streaming in an event, I have to reload the avatar again, is there a solution? --- ## [Migrating Characters Between Convai Accounts](https://forum.convai.com/t/migrating-characters-between-convai-accounts/5473)
**Author:** [@Anshum\_Mittal](https://forum.convai.com/u/Anshum_Mittal)\ **Replies:** 1\ **Last updated:** [November 21, 2025, 8:36am UTC](https://forum.convai.com/t/migrating-characters-between-convai-accounts/5473 "2025-11-21T08:36:45Z")
Hi Convai team, I currently have an existing Convai account on a different developer login where I’ve already created multiple characters. I recently upgraded to a paid Convai Pro account under another login, and I’d li… --- ## [Issue: Convai Studio Avatar Not Responding to Chat & No External HTTP Data](https://forum.convai.com/t/issue-convai-studio-avatar-not-responding-to-chat-no-external-http-data/4978)
**Author:** [@CODBFlows-noreply](https://forum.convai.com/u/CODBFlows-noreply)\ **Replies:** 23\ **Last updated:** [November 17, 2025, 9:16pm UTC](https://forum.convai.com/t/issue-convai-studio-avatar-not-responding-to-chat-no-external-http-data/4978 "2025-11-17T21:16:45Z")
I’m running into two problems when using Convai Studio: Chatting with the avatar produces no responses. I can type messages in the chat window, but the avatar never replies. It looks like the request is sent, bu… --- ## [Moving from D\_ID.com: Need Help](https://forum.convai.com/t/moving-from-d-id-com-need-help/5421)
**Author:** [@John\_Zur](https://forum.convai.com/u/John_Zur)\ **Replies:** 3\ **Last updated:** [November 13, 2025, 3:27pm UTC](https://forum.convai.com/t/moving-from-d-id-com-need-help/5421 "2025-11-13T15:27:57Z")
Hi, I want to create an interactive AI Avatar Agent. I created one on D\_ID.com but am having too many problems and support hasn’t responded in 3 weeks. I created a legacy Avatar AI agent. I created it for my family aft… --- ## [Seems like the application is having a hard time processing the request](https://forum.convai.com/t/seems-like-the-application-is-having-a-hard-time-processing-the-request/5414)
**Author:** [@Thiago\_Oliveira](https://forum.convai.com/u/Thiago_Oliveira)\ **Replies:** 4\ **Last updated:** [November 10, 2025, 9:41pm UTC](https://forum.convai.com/t/seems-like-the-application-is-having-a-hard-time-processing-the-request/5414 "2025-11-10T21:41:26Z")
I am facing this issue when using the playground. I can initialise the avatar but after some seconds it does not work anymore. Do you know how to solve this? --- ## [Time limit for interactions](https://forum.convai.com/t/time-limit-for-interactions/5401)
**Author:** [@Gurguen\_S](https://forum.convai.com/u/Gurguen_S)\ **Replies:** 7\ **Last updated:** [November 7, 2025, 2:39pm UTC](https://forum.convai.com/t/time-limit-for-interactions/5401 "2025-11-07T14:39:52Z")
Hi, I’m interested in purchasing a plan for the interactive avatars, but I have a question: Is there a time limit for each interaction? Or a monthly time limit for interactions? I’d like to integrate it into my websit… --- ## [Sitting pose / Sitting animation](https://forum.convai.com/t/sitting-pose-sitting-animation/5385)
**Author:** [@Jothi\_Rangaswamy](https://forum.convai.com/u/Jothi_Rangaswamy)\ **Replies:** 1\ **Last updated:** [October 31, 2025, 12:16pm UTC](https://forum.convai.com/t/sitting-pose-sitting-animation/5385 "2025-10-31T12:16:57Z")
Why do we have a very limited animation library? Why not have some animation for sitting pose and talking..? --- ## [Enabling external webcam](https://forum.convai.com/t/enabling-external-webcam/5320)
**Author:** [@P1](https://forum.convai.com/u/P1)\ **Replies:** 1\ **Last updated:** [October 16, 2025, 1:57pm UTC](https://forum.convai.com/t/enabling-external-webcam/5320 "2025-10-16T13:57:20Z")
Hello, I am using the acatars for my research study. I feel now I have the set up ready pretty much except the external camera is not recognized by the avatar session. I have disabled the windows laptop camera. What a… --- ## [Import characters](https://forum.convai.com/t/import-characters/5316)
**Author:** [@team-content](https://forum.convai.com/u/team-content)\ **Replies:** 1\ **Last updated:** [October 15, 2025, 3:18pm UTC](https://forum.convai.com/t/import-characters/5316 "2025-10-15T15:18:19Z")
how to import chacters from https://convai.com/ into unity? --- ## [Experience with 2 NPC's](https://forum.convai.com/t/experience-with-2-npcs/5286)
**Author:** [@Stav\_Cohen](https://forum.convai.com/u/Stav_Cohen)\ **Replies:** 1\ **Last updated:** [October 9, 2025, 12:38am UTC](https://forum.convai.com/t/experience-with-2-npcs/5286 "2025-10-09T00:38:50Z")
Hey guys is it possible to implement 2 NPC’s in the same experience to have an NPC2NPC2user conversation? also can they both be agentic with vision via camara input? thanks for the help! --- ## [Message being inactive for too long even if not](https://forum.convai.com/t/message-being-inactive-for-too-long-even-if-not/5262)
**Author:** [@P1](https://forum.convai.com/u/P1)\ **Replies:** 1\ **Last updated:** [October 6, 2025, 8:36am UTC](https://forum.convai.com/t/message-being-inactive-for-too-long-even-if-not/5262 "2025-10-06T08:36:31Z")
Hello, I get such message often now even if I have just opened the character. As you know I am using these avatars for my research study with particiants coming to the lab, it is very important for me that they work.… [Next page](https://forum.convai.com/c/products/avatar-studio/64.md?page=1)