# All character memory sessions are unreadable - blank chat screen saying "no messages" **URL:** \ **Category:** Playground & Dashboard\ **Tags:** bug\ **Created:** [August 17, 2026, 5:10pm UTC](https://forum.convai.com/t/all-character-memory-sessions-are-unreadable-blank-chat-screen-saying-no-messages/6497 "2026-08-17T17:10:26Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![thetoasterguy](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/thetoasterguy/32/5815_2.png) [@thetoasterguy](https://forum.convai.com/u/thetoasterguy)\ **Post date:** [August 17, 2026, 5:10pm UTC](https://forum.convai.com/t/all-character-memory-sessions-are-unreadable-blank-chat-screen-saying-no-messages/6497/1 "2026-08-17T17:10:26Z")
### What do you need help with? Bug report ### Where in Playground did this happen? Memory ### Impact Major - a core flow is broken ### Short summary None of my characters show chat transcripts. Session IDs are recorded, but the message window is blank, saying only “no messages” ### What are you trying to do? I need to read message transcripts (as normal) to continue testing. All messages from all characters from all dates show the same “no messages” alert. ### What happened? I logged in as usual, but notice 2 things. 1st, was the addition of an AI assistant from Convai that wanted to help me with everything. (I didn’t want to use it). 2nd was that all 9 of my characters had blank screens where their message transcripts used to be readable / downloadable. I suspect that the introduction of the AI assistant on the Convai side has caused the “no messages” alert on all of my characters, since they happened concurrently. ### What did you expect? I expected all of my characters messages to show up normally, so I can continue working. ### Steps to reproduce Log in Go to character Select memory Select a recent memory session Click the “eye” symbol to view the chat Instead of seeing the normal transcript, there is a blank white screen with text that reads “no messages” ### Browser Chrome ### Operating system macOS ### Screenshots, screen recording, or logs ![no message bug.jpg](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/4/43f62aab249e2246a196ebe4a377009aee0b2fb0.jpeg) ### I checked the relevant documentation, resources, and similar forum posts before posting. on ### I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data. on ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [August 17, 2026, 7:45pm UTC](https://forum.convai.com/t/all-character-memory-sessions-are-unreadable-blank-chat-screen-saying-no-messages/6497/2 "2026-08-17T19:45:38Z")
Could you please try again? ---
**Author:** ![thetoasterguy](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/thetoasterguy/32/5815_2.png) [@thetoasterguy](https://forum.convai.com/u/thetoasterguy)\ **Post date:** [August 17, 2026, 10:21pm UTC](https://forum.convai.com/t/all-character-memory-sessions-are-unreadable-blank-chat-screen-saying-no-messages/6497/3 "2026-08-17T22:21:16Z")
Kaan, I tried again. Happily, everything is back to normal, with all transcripts for all characters appearing normally, and able to be downloaded. Thank you so much for your quick response! Cheers, Jerry 🙂 ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/1X/e60ef96aa7334c5ccf6682f6c6dbc20fcfa96b49.png) [@system](https://forum.convai.com/u/system)\ **Post date:** [August 20, 2026, 10:21pm UTC](https://forum.convai.com/t/all-character-memory-sessions-are-unreadable-blank-chat-screen-saying-no-messages/6497/4 "2026-08-20T22:21:31Z")
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