# Avatar error with pixelstreaming integration

**URL:** <https://forum.convai.com/t/avatar-error-with-pixelstreaming-integration/4382>\
**Category:** Unreal Engine Plugin\
**Tags:** question, unreal-engine\
**Created:** [June 26, 2025, 4:37pm UTC](https://forum.convai.com/t/avatar-error-with-pixelstreaming-integration/4382 "2025-06-26T16:37:28Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Meijestic](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/meijestic/32/3002_2.png) [@Meijestic](https://forum.convai.com/u/Meijestic)\
**Post date:** [June 26, 2025, 4:37pm UTC](https://forum.convai.com/t/avatar-error-with-pixelstreaming-integration/4382/1 "2025-06-26T16:37:29Z")

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![image](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/3/34d78e24ca2329171e7f75e6afe22e522a42c374.jpeg)  
Hello, since today our AVATAR reacts strangely and an error message is displayed at the top. Would it be possible to look for it? It is important. Many thanks for the help

The character ID is c687bef8-a5b8-11ef-92e6-42010a7be016

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**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\
**Post date:** [June 26, 2025, 7:34pm UTC](https://forum.convai.com/t/avatar-error-with-pixelstreaming-integration/4382/2 "2025-06-26T19:34:32Z")

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Hello @Meijestic,

Could you please share the log file?

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**Author:** ![Meijestic](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/meijestic/32/3002_2.png) [@Meijestic](https://forum.convai.com/u/Meijestic)\
**Post date:** [June 27, 2025, 7:30am UTC](https://forum.convai.com/t/avatar-error-with-pixelstreaming-integration/4382/3 "2025-06-27T07:30:43Z")

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where can i find this informations? Thanks

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**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\
**Post date:** [June 27, 2025, 7:38am UTC](https://forum.convai.com/t/avatar-error-with-pixelstreaming-integration/4382/4 "2025-06-27T07:38:53Z")

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You can access it here.

`{Project Location}\Saved\Logs`

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<div class="post-metadata">

**Author:** ![Meijestic](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/meijestic/32/3002_2.png) [@Meijestic](https://forum.convai.com/u/Meijestic)\
**Post date:** [June 27, 2025, 8:09am UTC](https://forum.convai.com/t/avatar-error-with-pixelstreaming-integration/4382/5 "2025-06-27T08:09:28Z")

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I have no access to this files. The project is hosting by eagle Streaming and will be lunch by pixelstreaming.

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**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\
**Post date:** [June 27, 2025, 8:58am UTC](https://forum.convai.com/t/avatar-error-with-pixelstreaming-integration/4382/6 "2025-06-27T08:58:57Z")

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I can’t see any errors or details in the screenshot. This might be related to the integration, since you’re using pixel streaming. Please check the logs and share them with us.

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<div class="post-metadata">

**Author:** ![Meijestic](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/meijestic/32/3002_2.png) [@Meijestic](https://forum.convai.com/u/Meijestic)\
**Post date:** [June 27, 2025, 10:28am UTC](https://forum.convai.com/t/avatar-error-with-pixelstreaming-integration/4382/7 "2025-06-27T10:28:38Z")

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We have no change anything the last 4 month . Only editing Convai Backend RAG Settings like new messages, new connections to documents. Could it be that the texts in the backend of Convai must not exceed a certain character length? Or that not so many documents may be connected? A lot of the information we enter in the Convai backend is not taken into account by the avatar. Are there any guidelines that should be adhered to?

Thanks for your help

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<div class="post-metadata">

**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\
**Post date:** [June 27, 2025, 10:48am UTC](https://forum.convai.com/t/avatar-error-with-pixelstreaming-integration/4382/8 "2025-06-27T10:48:02Z")

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Could you please test your character on [convai.com](http://convai.com)?

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**Author:** ![system](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/1X/e60ef96aa7334c5ccf6682f6c6dbc20fcfa96b49.png) [@system](https://forum.convai.com/u/system)\
**Post date:** [September 3, 2025, 1:16pm UTC](https://forum.convai.com/t/avatar-error-with-pixelstreaming-integration/4382/9 "2025-09-03T13:16:08Z")

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Closed on September 3, 2025, 1:16pm UTC

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