# Backstory and Knowledge Bank **URL:** \ **Category:** Knowledge Bank\ **Tags:** question, knowledge-bank\ **Created:** [July 3, 2024, 9:34pm UTC](https://forum.convai.com/t/backstory-and-knowledge-bank/1160 "2024-07-03T21:34:27Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [July 3, 2024, 9:34pm UTC](https://forum.convai.com/t/backstory-and-knowledge-bank/1160/1 "2024-07-03T21:34:27Z")
**Original Discord Post by darkladen | 2024-07-03 21:34:27** What is the best way to force the NPC to respond within the context of the knowledge bank and backstory ? It happens to me that in many cases he answers with information that he doesn’t have and I have no idea where he gets it from. Is he searching on the internet ? The point is that it is very critical that he only answers with the information that you give him and does not invent or look elsewhere for this information. Any help/tips ? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [July 3, 2024, 10:43pm UTC](https://forum.convai.com/t/backstory-and-knowledge-bank/1160/2 "2024-07-03T22:43:38Z")
**Reply by k3kalinix | 2024-07-03 22:43:38** \<@1118275510926053447\> \<@1056138545770795099\> ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [July 4, 2024, 11:07am UTC](https://forum.convai.com/t/backstory-and-knowledge-bank/1160/3 "2024-07-04T11:07:33Z")
**Reply by darkladen | 2024-07-04 11:07:33** ⁉ ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [July 4, 2024, 3:07pm UTC](https://forum.convai.com/t/backstory-and-knowledge-bank/1160/4 "2024-07-04T15:07:36Z")
**Reply by darkladen | 2024-07-04 15:07:36** Dear friends, is there any help for this? In another moment I commented that we are working for some clients and currently we have 2 who want to take the development but the situation that has arisen for several days still has no clear answer and even less a solution. Also before delivering the project, you need to see licensing options as there can be many different Avatars with their own documentation as a knowledge base. We have already invested a lot of time but we cannot close the project if this problem continues. Is it possible that someone can help us to understand how their LLM works in this situation ? If you would allow the use of at least ChatGPT(which works perfect in this) I would not insist with this issue. Your time is appreciated, Thank you. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [July 4, 2024, 3:15pm UTC](https://forum.convai.com/t/backstory-and-knowledge-bank/1160/5 "2024-07-04T15:15:37Z")
**Reply by k3kalinix | 2024-07-04 15:15:37** Our response time is between 2 business days. Dedicated support is exclusive to our Enterprise customers. Thank you for your patience in this matter. The issue you are currently experiencing will probably be fixed once you have set up your backstory and knowledge base files correctly. However, a completely non-productive response is not something we would support as the character needs to have a personality, way of speaking, etc. cc: \<@1118275510926053447\> \<@1056138545770795099\> ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [July 4, 2024, 3:17pm UTC](https://forum.convai.com/t/backstory-and-knowledge-bank/1160/6 "2024-07-04T15:17:53Z")
**Reply by k3kalinix | 2024-07-04 15:17:53** Can you confirm that it is your character ID? affe8d52-2d94-11ef-9ee4-42010a7be00e ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [July 4, 2024, 3:19pm UTC](https://forum.convai.com/t/backstory-and-knowledge-bank/1160/7 "2024-07-04T15:19:36Z")
**Reply by darkladen | 2024-07-04 15:19:36** That’s right ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [July 4, 2024, 3:35pm UTC](https://forum.convai.com/t/backstory-and-knowledge-bank/1160/8 "2024-07-04T15:35:17Z")
**Reply by darkladen | 2024-07-04 15:35:17** As I said before and in other messages, this takes quite some time and as you say, it may be that the way the documents are being prepared is not the right way but anyway there should be a way to block wrong answers and only answer that you don’t know or with some already defined message. Well there could be many things you could do when you don’t know the answer but first you have to understand that you have to fit into the framework of the documents. Is it possible that narrative design could be used for these issues? Thank you. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [July 5, 2024, 3:08pm UTC](https://forum.convai.com/t/backstory-and-knowledge-bank/1160/9 "2024-07-05T15:08:34Z")
**Reply by darkladen | 2024-07-05 15:08:34** Hello, is normal that narrative design take to much time in answer where the user start conversation ? **And… about the main question in this ticket, have managed to see something of the problem that they are facing** And… how can we see more information about the update of our current subscription adjusting it to upcoming business situations we are dealing with ? Do we have to send any mail or is there someone to deal with this last issue? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [July 5, 2024, 5:04pm UTC](https://forum.convai.com/t/backstory-and-knowledge-bank/1160/10 "2024-07-05T17:04:34Z")
**Reply by darkladen | 2024-07-05 17:04:34** I guess I won’t have an answer until next Monday. At least you could at least tell me if you are doing something because every problem you solve is not only for me, but for everyone who has the same problem. Well I will see if there is a solution to the problem but if not I will start looking for an alternative. Thank you. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [July 8, 2024, 3:48pm UTC](https://forum.convai.com/t/backstory-and-knowledge-bank/1160/11 "2024-07-08T15:48:03Z")
**Replying to darkladen’s Message** > **Reply by darkladen | 2024-07-05 17:04:34** > I guess I won’t have an answer until next Monday. At least you could at least tell me if you are doing something because every problem you solve is not only for me, but for everyone who has the same problem. Well I will see if there is a solution to the problem but if not I will start looking for an alternative. Thank you. **Reply by sconvai | 2024-07-08 15:48:03** Can you confirm how long it takes for you for the answer to come. Also we have recently identified and fixed some code that was taking too long. Could you confirm if you are still facing the issue. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [July 8, 2024, 3:55pm UTC](https://forum.convai.com/t/backstory-and-knowledge-bank/1160/12 "2024-07-08T15:55:32Z")
**Reply by darkladen | 2024-07-08 15:55:32** I will certainly do the tests now, thank you! ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [July 8, 2024, 4:53pm UTC](https://forum.convai.com/t/backstory-and-knowledge-bank/1160/13 "2024-07-08T16:53:30Z")
**Reply by darkladen | 2024-07-08 16:53:30** \<@1118275510926053447\> I’ve mainly tested it on the web and even here it was working very slowly, but now it seems to be working more normally, the responses are faster. When I finish preparing a little better the narrative design I will also test it in UE5 and I will tell you about it. Thank you. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [November 25, 2024, 12:15pm UTC](https://forum.convai.com/t/backstory-and-knowledge-bank/1160/14 "2024-11-25T12:15:01Z")
This conversation happened on the Convai Discord Server, so this post will be closed.