# Character not responding Error grpc **URL:** \ **Category:** Character Intelligence\ **Tags:** question, conversation-issues\ **Created:** [November 19, 2025, 2:04pm UTC](https://forum.convai.com/t/character-not-responding-error-grpc/5463 "2025-11-19T14:04:34Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![demetris.loizou](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/demetris.loizou/32/4286_2.png) [@demetris.loizou](https://forum.convai.com/u/demetris.loizou)\ **Post date:** [November 19, 2025, 2:04pm UTC](https://forum.convai.com/t/character-not-responding-error-grpc/5463/1 "2025-11-19T14:04:34Z")
Hi Convai Team, I’m encountering an issue with my characters. When I ask the character to compare information from its knowledge bank, an error appears (photo attached). Before the error occurs, the character responds by saying only the first word and then an error msg appears. This seemed unusual, so I checked the character’s Mindview. In the Mindview, the question appears to have been answered, but in reality, the avatar gives no response and the chat box gets only an error msg. Could you please advise on what might be causing this issue? Thank you. ![Error_grpc](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/8/86a97640ebe49f23c7e47280e9d04faa786bc2f1.png) ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [November 19, 2025, 2:12pm UTC](https://forum.convai.com/t/character-not-responding-error-grpc/5463/2 "2025-11-19T14:12:39Z")
Could you please try with a different voice? ---
**Author:** ![demetris.loizou](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/demetris.loizou/32/4286_2.png) [@demetris.loizou](https://forum.convai.com/u/demetris.loizou)\ **Post date:** [November 19, 2025, 2:32pm UTC](https://forum.convai.com/t/character-not-responding-error-grpc/5463/3 "2025-11-19T14:32:50Z")
Same issue with a different voice and with a different character. ![image](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/5/5000cc3c9956cb8f3d12e57835425474b248ce0e.png) ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [November 19, 2025, 2:34pm UTC](https://forum.convai.com/t/character-not-responding-error-grpc/5463/4 "2025-11-19T14:34:41Z")
Could you please share the character ID and session ID? ---
**Author:** ![demetris.loizou](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/demetris.loizou/32/4286_2.png) [@demetris.loizou](https://forum.convai.com/u/demetris.loizou)\ **Post date:** [November 19, 2025, 3:01pm UTC](https://forum.convai.com/t/character-not-responding-error-grpc/5463/5 "2025-11-19T15:01:52Z")
Character ID: 3a5cae76-5d6d-11f0-96d3-42010a7be01f **Session ID:** 6f6ac4352d7d0239741b81a3bdc9ef58 ---
**Author:** ![demetris.loizou](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/demetris.loizou/32/4286_2.png) [@demetris.loizou](https://forum.convai.com/u/demetris.loizou)\ **Post date:** [November 19, 2025, 3:07pm UTC](https://forum.convai.com/t/character-not-responding-error-grpc/5463/6 "2025-11-19T15:07:54Z")
Character ID : 8f5d299e-978a-11f0-a2c9-42010a7be025 **Session ID:** c0fa230a1f380dacefee434c23c6452a That’s another example with same issue different character and voice ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [November 19, 2025, 6:23pm UTC](https://forum.convai.com/t/character-not-responding-error-grpc/5463/7 "2025-11-19T18:23:43Z")
We’re sorry about the issue you’re experiencing. We’re currently investigating it, and we’ll update you here as soon as it’s resolved. Thank you for your patience. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [November 27, 2025, 7:55pm UTC](https://forum.convai.com/t/character-not-responding-error-grpc/5463/8 "2025-11-27T19:55:06Z")
Could you please try again? ---
**Author:** ![demetris.loizou](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/demetris.loizou/32/4286_2.png) [@demetris.loizou](https://forum.convai.com/u/demetris.loizou)\ **Post date:** [November 28, 2025, 6:44am UTC](https://forum.convai.com/t/character-not-responding-error-grpc/5463/9 "2025-11-28T06:44:56Z")
I just tried and it’s the same. I’m still getting the same error. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [December 1, 2025, 8:33am UTC](https://forum.convai.com/t/character-not-responding-error-grpc/5463/10 "2025-12-01T08:33:57Z")
Could you please try again? ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/1X/e60ef96aa7334c5ccf6682f6c6dbc20fcfa96b49.png) [@system](https://forum.convai.com/u/system)\ **Post date:** [December 31, 2025, 8:34am UTC](https://forum.convai.com/t/character-not-responding-error-grpc/5463/11 "2025-12-31T08:34:11Z")
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