# Cloned Elevenlabs voice is not working
**URL:** https://forum.convai.com/t/cloned-elevenlabs-voice-is-not-working/2180
**Category:** Voice, Speech & Language
**Tags:** question, language-and-speech
**Created:** [November 20, 2024, 10:22am UTC](https://forum.convai.com/t/cloned-elevenlabs-voice-is-not-working/2180 "2024-11-20T10:22:00Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [November 20, 2024, 10:22am UTC](https://forum.convai.com/t/cloned-elevenlabs-voice-is-not-working/2180/1 "2024-11-20T10:22:00Z")
**Original Discord Post by diepro1481 | 2024-11-20 10:22:00**
Dear Support Team,
we have connected our cloned voice from Elevenlabs with our Convai character. We have the elevenlabs Pro Plan and in our characters voice menu we can also see our cloned voice. But since monday we always get the error (The voice sample is not available) when we want to use the voice. What can we do now?
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### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [November 20, 2024, 11:19am UTC](https://forum.convai.com/t/cloned-elevenlabs-voice-is-not-working/2180/2 "2024-11-20T11:19:06Z")
**Reply by k3kalinix | 2024-11-20 11:19:06**
Hello \<@1133141372501753857\>,
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### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [November 20, 2024, 11:19am UTC](https://forum.convai.com/t/cloned-elevenlabs-voice-is-not-working/2180/3 "2024-11-20T11:19:19Z")
**Reply by k3kalinix | 2024-11-20 11:19:19**
Could you please share the Character ID?
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### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [November 20, 2024, 11:45am UTC](https://forum.convai.com/t/cloned-elevenlabs-voice-is-not-working/2180/4 "2024-11-20T11:45:56Z")
**Reply by diepro1481 | 2024-11-20 11:45:56**
Of course. Here the ID: c687bef8-a5b8-11ef-92e6-42010a7be016
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### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [November 20, 2024, 12:37pm UTC](https://forum.convai.com/t/cloned-elevenlabs-voice-is-not-working/2180/5 "2024-11-20T12:37:57Z")
**Reply by k3kalinix | 2024-11-20 12:37:57**
\<@1133141372501753857\>, are you trying to play the voice’s sample?
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### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [November 20, 2024, 1:06pm UTC](https://forum.convai.com/t/cloned-elevenlabs-voice-is-not-working/2180/6 "2024-11-20T13:06:48Z")
**Reply by diepro1481 | 2024-11-20 13:06:48**
I tried it yesterday and today several times, but it wouldn’t play.
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### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [November 20, 2024, 1:34pm UTC](https://forum.convai.com/t/cloned-elevenlabs-voice-is-not-working/2180/7 "2024-11-20T13:34:51Z")
**Reply by k3kalinix | 2024-11-20 13:34:51**
Do you get an error when you select this voice and talk to the character?
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### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [November 20, 2024, 1:52pm UTC](https://forum.convai.com/t/cloned-elevenlabs-voice-is-not-working/2180/8 "2024-11-20T13:52:29Z")
**Reply by diepro1481 | 2024-11-20 13:52:29**
When I select the voice and speak or write to it, I do not receive an error message. But the voice does not work. I can hear a voice, but it is definitely a different character voice.
I always get an error message when I click on the voice to listen to in the elevenlabs private voices in the character menu.
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### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [November 20, 2024, 1:53pm UTC](https://forum.convai.com/t/cloned-elevenlabs-voice-is-not-working/2180/9 "2024-11-20T13:53:57Z")
**Reply by k3kalinix | 2024-11-20 13:53:57**
Could you please tell me the name of the voice?
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### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [November 20, 2024, 1:54pm UTC](https://forum.convai.com/t/cloned-elevenlabs-voice-is-not-working/2180/10 "2024-11-20T13:54:57Z")
**Reply by diepro1481 | 2024-11-20 13:54:57**
The voice is called: Uli\_16-10-24
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### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [November 20, 2024, 4:00pm UTC](https://forum.convai.com/t/cloned-elevenlabs-voice-is-not-working/2180/11 "2024-11-20T16:00:50Z")
**Reply by jeeves901 | 2024-11-20 16:00:50**
\<@1133141372501753857\> Please send us a recording of what the voice sounds like for your character, and another recording of how it sounds on elevenlabs playground. Thank you
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### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [November 25, 2024, 12:13pm UTC](https://forum.convai.com/t/cloned-elevenlabs-voice-is-not-working/2180/12 "2024-11-25T12:13:58Z")
This conversation happened on the Convai Discord Server, so this post will be closed.