# Convai disconnects after 10 minutes **URL:** \ **Category:** Unreal Engine Plugin\ **Tags:** unreal-engine\ **Created:** [September 8, 2026, 8:32pm UTC](https://forum.convai.com/t/convai-disconnects-after-10-minutes/6558 "2026-09-08T20:32:54Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![ventas](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ventas/32/4748_2.png) [@ventas](https://forum.convai.com/u/ventas)\ **Post date:** [September 8, 2026, 8:32pm UTC](https://forum.convai.com/t/convai-disconnects-after-10-minutes/6558/1 "2026-09-08T20:32:54Z")
### What do you need help with? Bug report ### Installation method FAB ### Issue area Other ### Impact Blocker - I cannot continue ### Unreal Engine version 5.5.4 ### Convai Unreal Engine Plugin version Fab version ### Project setup Blueprint and C++ ### Target platform Windows build ### Where does it happen? Custom project ### Short summary Convai disconnects after 10 mim , avatar does not respond ### What happened? Get automatic disconnection after 10 min we’ve followed the recommendations but it still get disconnected ### Screenshots, recording, logs, or minimal repro ![7e26e244-735b-4153-87c9-11b72e63046b.jpeg](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/8/807e3850dcc951272fbb3cdc86466be9bd54af9a.jpeg) ![684f314c-93d1-44ff-bf4e-6160044190e5.jpeg](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/f/f0276cac547833376b9105265b7f1fe8b4b026d3.jpeg) ![7e26e244-735b-4153-87c9-11b72e63046b.jpeg](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/8/807e3850dcc951272fbb3cdc86466be9bd54af9a.jpeg) ### I checked the relevant documentation, resources, and similar forum posts before posting. on ### I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data. on ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [September 8, 2026, 8:46pm UTC](https://forum.convai.com/t/convai-disconnects-after-10-minutes/6558/2 "2026-09-08T20:46:35Z")
Could you please share the logs? ---
**Author:** ![ventas](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ventas/32/4748_2.png) [@ventas](https://forum.convai.com/u/ventas)\ **Post date:** [September 8, 2026, 9:19pm UTC](https://forum.convai.com/t/convai-disconnects-after-10-minutes/6558/3 "2026-09-08T21:19:14Z")
Logs attached [ConvaiMetahuman.log](https://forum.convai.com/uploads/short-url/AbcDeIyBlb56gG4qmp6dfXXjaqd.log) (1.5 MB) [ConvaiMetahuman-backup-2026.09.08-17.39.00.log](https://forum.convai.com/uploads/short-url/is20JRu9Sgnb2drlazSmXyiO4xI.log) (1013.4 KB) [ConvaiMetahuman\_2.log](https://forum.convai.com/uploads/short-url/cRg3ZfU12EsFerRq7ffrc7K3nat.log) (613.2 KB) ---
**Author:** ![ventas](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ventas/32/4748_2.png) [@ventas](https://forum.convai.com/u/ventas)\ **Post date:** [September 8, 2026, 10:00pm UTC](https://forum.convai.com/t/convai-disconnects-after-10-minutes/6558/4 "2026-09-08T22:00:26Z")
Probably can you see in the logs if the app freezes for 2 sec… after some minutes of interaction ---
**Author:** ![ventas](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ventas/32/4748_2.png) [@ventas](https://forum.convai.com/u/ventas)\ **Post date:** [September 9, 2026, 11:15pm UTC](https://forum.convai.com/t/convai-disconnects-after-10-minutes/6558/5 "2026-09-09T23:15:44Z")
Hello ! did you have time to check the logs ? We need to give an urgent solution as we have the avatar in a public space . Many thanks ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [September 9, 2026, 11:54pm UTC](https://forum.convai.com/t/convai-disconnects-after-10-minutes/6558/6 "2026-09-09T23:54:35Z")
Our team will assist you as soon as possible. Priority support is currently available with the Enterprise plan, but we will still do our best to review your request and get back to you as soon as we can. ---
**Author:** ![ventas](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ventas/32/4748_2.png) [@ventas](https://forum.convai.com/u/ventas)\ **Post date:** [September 12, 2026, 7:01pm UTC](https://forum.convai.com/t/convai-disconnects-after-10-minutes/6558/7 "2026-09-12T19:01:18Z")
any news ??? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [September 23, 2026, 10:38am UTC](https://forum.convai.com/t/convai-disconnects-after-10-minutes/6558/8 "2026-09-23T10:38:06Z")
Could you please try the new update? > **[Release Convai Unreal Engine SDK Version 4.0.0-beta.31 ·...](https://github.com/Conv-AI/Convai-UnrealEngine-SDK-V4/releases/tag/4.0.0-beta.31)** > > Unreal Engine: 5.3, 5.4, 5.5, 5.6, 5.7, 5.8. Game platforms: Win64, Android. The Windows host editor is included. > Highlights > > Scene Auto Tagger captures and Edit View use more consistent lighting, ... **Reconnect** - Reconnect – The plugin now reconnects a character by itself after a network or server drop, and a session the server closed for inactivity comes back the moment the player talks, types or presses push-to-talk again. Set **Reconnect Attempts** (Project Settings ▸ Plugins ▸ Convai ▸ Connection) to turn it on; it defaults to 0 (off) in this release. No new events: **On Server Connection State Changed** reports one **Reconnecting** per drop, then **Connected** , or one **Disconnected** with the reason when it gives up; the character’s own **On Attendee Connection State Changed** still reports the drop. A Blueprint that restarts the session from **Disconnected** keeps working: the restart is folded into the pending attempt instead of opening a second one. The debug overlay shows `RECONNECTING n/N` or `DORMANT`. - Idle Timeout Behavior – A session the server closes for inactivity used to be gone until the game restarted it. With reconnect on, **Idle Timeout Behavior** (Project Settings ▸ Plugins ▸ Convai ▸ Connection) decides what happens next: **Reopen When Player Returns** (the default) reopens it the moment the player talks, types or presses push-to-talk; **Reopen Immediately** reopens it straight away, once per idle close; **Stay Closed** keeps the old behaviour. ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/1X/e60ef96aa7334c5ccf6682f6c6dbc20fcfa96b49.png) [@system](https://forum.convai.com/u/system)\ **Post date:** [October 5, 2026, 10:55am UTC](https://forum.convai.com/t/convai-disconnects-after-10-minutes/6558/9 "2026-10-05T10:55:13Z")
This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.