Reply by k3kalinix | 2024-11-06 18:56:29
We do not promise any response time for developer plans. We will respond as soon as possible. Dedicated Support is available for our Partnership / Enterprise customers.
Reply by el_profe_de_unreal | 2024-11-06 19:21:06
Okay, I just hope they don’t close the case like last time.
Reply by k3kalinix | 2024-11-06 19:21:16
Which ticket?
Reply by el_profe_de_unreal | 2024-11-06 19:21:25
They take a long time to respond and if you don’t respond immediately they close
Reply by k3kalinix | 2024-11-06 19:21:46
If you don’t respond in 3 days, it will be closed.
Reply by el_profe_de_unreal | 2024-11-06 19:22:02
I’m using the same topic, I was asked if I used Unreal and when I went to answer it was read-only chat
Reply by k3kalinix | 2024-11-07 09:03:05
I remember this conversation. As I said, if you don’t answer in 3 days, we close the ticket. As you can see, we responded quite quickly.
Images:
Reply by el_profe_de_unreal | 2024-11-07 16:21:28
I’m still waiting for a solution to the problem, I can’t be waiting for a chat and leave my other matters.
Reply by el_profe_de_unreal | 2024-11-07 16:21:52
I would appreciate it if you could please expedite my request as it is important to resolve this situation.
Reply by freezfast | 2024-11-07 17:15:02
Hi <@699897836354928670>,
Please check the following troubleshoot guide for your issue.
Hope this helps.
Embedded Content:
Failure to load character IDs | Documentation
Link: Failure to load character IDs | Documentation
Reply by el_profe_de_unreal | 2024-11-07 20:32:17
Thanks
Replying to freezfast’s Message
Reply by freezfast | 2024-11-07 17:15:02
Hi <@699897836354928670>,
Please check the following troubleshoot guide for your issue.
Hope this helps.
Reply by el_profe_de_unreal | 2024-11-09 10:06:08
Hello, what you suggested but when uploading it to the server, it continued with the same problem.I press t and the AI responds, but it doesn’t listen to what I say and the error persists.
Reply by freezfast | 2024-11-09 19:30:55
To ensure the character can listen to you please refer to the pixel streaming documentation, as for the error, it might be related to the server firewall make sure to allow outbound https ports
Reply by el_profe_de_unreal | 2024-11-09 20:59:44
No, it’s the same mistake as before.
Reply by el_profe_de_unreal | 2024-11-09 21:00:18
Can you send me the documentation on the character’s listening to see if I can find anything useful?
Reply by freezfast | 2024-11-09 21:34:18
of course: Integration with Pixel Streaming | Documentation
Embedded Content:
Integration with Pixel Streaming | Documentation
This mini-guide provides instructions for setting up Convai with pixel streaming in Unreal Engine
Link: Integration with Pixel Streaming | Documentation
Reply by el_profe_de_unreal | 2024-11-11 01:52:07
This is the same thing that appears in YouTube videos
Reply by el_profe_de_unreal | 2024-11-11 01:52:32
I have the steps correct, the problem is when it is on the server.
Reply by freezfast | 2024-11-12 17:42:50
Hi <@699897836354928670>, you will need to ensure you host pixel streaming with ssl certificates, try to look for resources online on how to do that
Reply by freezfast | 2024-11-12 17:43:49
We do not give guidance on hosting the actual pixelstreaming server unfortunately, it differs from one Unreal version to another and has many issues so it is better to research on your own