What do you need help with?
Bug report
Issue area
Custom Voice / ElevenLabs
Impact
Major - a core flow is broken
Character ID
e7b69296-6edb-11f1-8f7a-42010a7be02e
Where does it happen?
Convai Playground
Language
English
Voice provider
ElevenLabs
Voice name
Ginevra
Short summary
ElevenLabs audio tags don’t work (ElevenLabs v3 not supported?)
User input
These kinds of audio tags work with my ElevenLabs voice in ElevenLabs studio or API, but through Convai they don’t work:
[laughs] wow that’s funny! [whisper] but keep it secret!
Aside from that, the voice through Convai just doesn’t sound as good and realistic as the real voice I get through ElevenLabs directly. I think maybe Convai is using ElevenLabs v2.x, and not v3? It sounds similar to v2 when i try that in Eleven studio. is that correct? Will v3 be supported later?
What happened?
The voice tags don’t work
What did you expect?
The voice tags should work
I checked the relevant documentation, resources, and similar forum posts before posting.
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I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.
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