Hi Kaan,
Thanks for your speedy reply, it’s appreciated.
We have created a custom voice based on Callie, which has been given permissions with the API key that is in my Convai account profile.
The email address for the account is: piersonlippard@abovetheline.ai
The custom voice ID is: uo9kgwdM4plaPKHcdznk
It would be fantastic if this voice access could be allowed as soon as possible please.
Many thanks Pierson
Thanks for the details.
Hi @piersonlippard, can you check the voice list once ? The voice should be available now.
Hello Deepankar,
Thank you both for getting the Custom voice option sync’d to the character so quickly yesterday.
I tested the new custom voice within the Convai dashboard yesterday and the correct voice is coming through perfectly, which we are delighted about.
But I currently have an issue in Unreal, I have the Convai Base Player GUI on screen. But when I Hold “T” to talk. Nothing happens.
Previously with other voices it worked perfectly.
Is there anything I have to do differently in the setup to get the Custom voice working?
Thanks for your help.
Pierson
Could you please share the logs?
And please make sure you are using the API key from the same Convai account where you added the custom voice. If a different account’s API key is used, the custom voice will not work.
Hi Kaan,
I’ve taken a quick look at the output log when loading the project level. Here’s the warning message that relates to Convai’s plugin tools.
I’ll see what happens with the log now when I enter player mode.
I’ve never seen this message before, it shouldn’t be a blocker. By the way, which version of the plugin are you using?
Here’s the Output log when I hit play:
NumCachedDirectories 2265. NumUncachedDirectories 26. NumCachedFiles 10622. NumUncachedFiles 1.
BackgroundTickInterruptions 0.
LogPlacementMode: Display: The Asset Registry is done with its initial scan, the list of placeable classes has been updated.
LogCollectionManager: Fixed up redirectors for 0 collections in 0.000001 seconds (updated 0 objects)
LogSourceControl: Uncontrolled asset discovery started…
LogStreaming: Display: FlushAsyncLoading(501): 1 QueuedPackages, 0 AsyncPackages
LogSourceControl: Uncontrolled asset discovery finished in 2.600497 seconds (Found 10599 uncontrolled assets)
LogLinker: Warning: Unable to load ActionsComp with outer AI_Controller_Convai_C /ConvAI/AI/AI_Controller_Convai.Default__AI_Controller_Convai_C because its class (PawnActionsComponent) does not exist
LogBlueprint: Warning: [AssetLog] C:\Program Files\Epic Games\UE_5.6\Engine\Plugins\Marketplace\AIforNPC6396182c7afaV7\Content\Core\ConvaiBasePlayer.uasset: [Compiler] SCS Node component template ConvaiPlayer has been recreated because it was unexpectedly not owned by the class
LogTextureFormatOodle: Display: Oodle Texture loading DLL: oo2tex_win64_2.9.7.dll
LogTextureFormatOodle: Display: Oodle Texture loading DLL: oo2tex_win64_2.9.8.dll
LogAssetEditorSubsystem: Opening Asset editor for Blueprint /Game/MetaHumans/callie_anim/BP_callie_anim.BP_callie_anim
LogChaosDD: Not creating Chaos Debug Draw Scene for world World_0
LogBlueprintEditor: Perf: 0.6 total seconds to load all 7 blueprint libraries in project. Avoid references to content in blueprint libraries to shorten this time.
LogBlueprintEditor: Perf: 0.2 seconds loading: /Engine/ArtTools/RenderToTexture/Macros/RenderToTextureMacros
LogSlate: Took 0.014843 seconds to synchronously load lazily loaded font ‘../../../Engine/Content/Slate/Fonts/Roboto-Bold.ttf’ (160K)
LogSlate: Took 0.015105 seconds to synchronously load lazily loaded font ‘../../../Engine/Content/Slate/Fonts/Roboto-BoldCondensed.ttf’ (158K)
LogEOSSDK: LogEOS: SDK Config Platform Update Request Successful, Time: 24.991095
LogEOSSDK: LogEOSAnalytics: EOS SDK Analytics disabled for route [1].
LogEOSSDK: LogEOS: Updating Product SDK Config, Time: 109.726463
LogEOSSDK: LogEOSAnalytics: Start Session (User: …)
LogEOSSDK: LogEOS: SDK Config Product Update Request Successful, Time: 111.601860
LogEOSSDK: LogEOS: SDK Config Data - Watermark: 1416957435
LogEOSSDK: LogEOS: ScheduleNextSDKConfigDataUpdate - Time: 111.601860, Update Interval: 308.040405
LogChaosDD: Not creating Chaos Debug Draw Scene for world World_1
LogChaosDD: Not creating Chaos Debug Draw Scene for world World_2
LogEOSSDK: LogEOS: Updating Product SDK Config, Time: 419.652679
LogEOSSDK: LogEOS: SDK Config Product Update Request Completed - No Change
LogEOSSDK: LogEOS: ScheduleNextSDKConfigDataUpdate - Time: 419.753113, Update Interval: 353.052765
LogSlate: Took 0.015612 seconds to synchronously load lazily loaded font ‘../../../Engine/Content/Slate/Fonts/Roboto-Light.ttf’ (167K)
LogUObjectHash: Compacting FUObjectHashTables data took 2.73ms
Cmd: MAP LOAD FILE=“../../../../../../Users/Administrator/Documents/Unreal Projects/Debug_fur/Content/levels/callie_talk.umap” TEMPLATE=0 SHOWPROGRESS=1 FEATURELEVEL=4
LogWorld: UWorld::CleanupWorld for Untitled_1, bSessionEnded=true, bCleanupResources=true
LogSlate: InvalidateAllWidgets triggered. All widgets were invalidated
LogWorldPartition: UWorldPartition::Uninitialize : World = /Temp/Untitled_1.Untitled_1
LogAudio: Display: Audio Device unregistered from world ‘None’.
LogUObjectHash: Compacting FUObjectHashTables data took 2.04ms
LogStreaming: Display: FlushAsyncLoading(701): 1 QueuedPackages, 0 AsyncPackages
LogAudio: Display: Audio Device (ID: 1) registered with world ‘callie_talk’.
LogChaosDD: Creating Chaos Debug Draw Scene for world callie_talk
LogSkeletalMesh: Display: Waiting for skinned assets to be ready 0/1 (SKM_Manny_Simple) …
ConvaiPlayerLog: UConvaiPlayerComponent: Found submix “AudioInput”
LogEditorServer: Finished looking for orphan Actors (0.000 secs)
LogUObjectHash: Compacting FUObjectHashTables data took 2.15ms
Cmd: MAP CHECKDEP NOCLEARLOG
MapCheck: Map check complete: 0 Error(s), 0 Warning(s), took 0.072ms to complete.
LogSlate: Window ‘Open Level’ being destroyed
LogRenderer: Recreating Persistent SBTs due to initializer changes:
NumShaderSlotsPerGeometrySegment changed: current: 1 - new: 2
NumGeometrySegments changed: current: 0 - new: 512
LogD3D12RHI: Waited for PSO creation for 100.000000ms
LogTexture: Display: Building textures: /Game/MetaHumans/callie_anim/Face/Baked/T_Head_N.T_Head_N (TFO_BC5, 8192x8192 x1x1x1) (Required Memory Estimate: 4608.999984 MB), EncodeSpeed: Fast
LogTexture: Display: Building textures: /Game/MetaHumans/callie_anim/Face/Baked/T_Head_SRMF.T_Head_SRMF (TFO_AutoDXT, 8192x8192 x1x1x1) (Required Memory Estimate: 4608.999984 MB), EncodeSpeed: Fast
LogEOSSDK: LogEOS: Updating Product SDK Config, Time: 775.260254
LogEOSSDK: LogEOS: SDK Config Product Update Request Completed - No Change
LogEOSSDK: LogEOS: ScheduleNextSDKConfigDataUpdate - Time: 775.360107, Update Interval: 356.943878
LogEOSSDK: LogEOS: Updating Product SDK Config, Time: 1138.411011
LogEOSSDK: LogEOS: SDK Config Product Update Request Completed - No Change
LogEOSSDK: LogEOS: ScheduleNextSDKConfigDataUpdate - Time: 1138.567505, Update Interval: 315.593750
LogChaosDD: Not creating Chaos Debug Draw Scene for world World_3
LogChaosDD: Not creating Chaos Debug Draw Scene for world World_4
LogDebuggerCommands: Repeating last play command: Selected Viewport
LogPlayLevel: PlayLevel: No blueprints needed recompiling
LogOnline: OSS: Created online subsystem instance for: NULL
LogOnline: OSS: TryLoadSubsystemAndSetDefault: Loaded subsystem for type [NULL]
LogPlayLevel: Creating play world package: /Game/levels/UEDPIE_0_callie_talk
LogPlayLevel: PIE: StaticDuplicateObject took: (0.015706s)
LogPlayLevel: PIE: Created PIE world by copying editor world from /Game/levels/callie_talk.callie_talk to /Game/levels/UEDPIE_0_callie_talk.callie_talk (0.015781s)
ConvaiChatbotComponentLog: Cleanup | Character ID : 092211f6-c092-11f0-9fd8-42010a7be025 | Session ID : -1
LogUObjectHash: Compacting FUObjectHashTables data took 2.10ms
ConvaiSubsystemLog: gRPC Creating Channel…
ConvaiSubsystemLog: UConvaiSubsystem Started
ConvaiSubsystemLog: Start Run
LogChaosDD: Creating Chaos Debug Draw Scene for world callie_talk
LogPlayLevel: PIE: World Init took: (0.002872s)
LogAudio: Display: Creating Audio Device: Id: 2, Scope: Unique, Realtime: True
LogAudioMixer: Display: Audio Mixer Platform Settings:
LogAudioMixer: Display: Sample Rate: 48000
LogAudioMixer: Display: Callback Buffer Frame Size Requested: 1024
LogAudioMixer: Display: Callback Buffer Frame Size To Use: 1024
LogAudioMixer: Display: Number of buffers to queue: 1
LogAudioMixer: Display: Max Channels (voices): 32
LogAudioMixer: Display: Number of Async Source Workers: 4
LogAudio: Display: AudioDevice MaxSources: 32
LogAudio: Display: Audio Spatialization Plugin: None (built-in).
LogAudio: Display: Audio Reverb Plugin: None (built-in).
LogAudio: Display: Audio Occlusion Plugin: None (built-in).
LogAudioMixer: Display: Initializing audio mixer using platform API: ‘XAudio2’
LogAudioMixer: Display: Using Audio Hardware Device Speakers (Scream (WDM))
LogAudioMixer: Display: Initializing Sound Submixes…
LogAudioMixer: Display: Creating Master Submix ‘MasterSubmixDefault’
LogAudioMixer: Display: Creating Master Submix ‘MasterReverbSubmixDefault’
LogAudioMixer: FMixerPlatformXAudio2::StartAudioStream() called. InstanceID=2
LogAudioMixer: Display: Output buffers initialized: Frames=1024, Channels=2, Samples=2048, InstanceID=2
LogAudioMixer: Display: Starting AudioMixerPlatformInterface::RunInternal(), InstanceID=2
LogAudioMixer: Display: FMixerPlatformXAudio2::SubmitBuffer() called for the first time. InstanceID=2
LogInit: FAudioDevice initialized with ID 2.
LogAudio: Display: Audio Device (ID: 2) registered with world ‘callie_talk’.
LogAudioMixer: Initializing Audio Bus Subsystem for audio device with ID 2
LogLoad: Game class is ‘GameModeBase’
LogWorld: Bringing World /Game/levels/UEDPIE_0_callie_talk.callie_talk up for play (max tick rate 0) at 2025.12.02-14.39.01
LogWorld: Bringing up level for play took: 0.224473
LogOnline: OSS: Created online subsystem instance for: :Context_6
Cmd: voice.MicNoiseGateThreshold 0.01
voice.MicNoiseGateThreshold = “0.01”
Cmd: voice.SilenceDetectionThreshold 0.001
voice.SilenceDetectionThreshold = “0.001”
PIE: Server logged in
PIE: Play in editor total start time 0.823 seconds.
LogRenderer: Recreating Persistent SBTs due to initializer changes:
NumShaderSlotsPerGeometrySegment changed: current: 1 - new: 2
NumGeometrySegments changed: current: 0 - new: 512
LogSlate: Updating window title bar state: overlay mode, drag disabled, window buttons hidden, title bar hidden
LogWorld: BeginTearingDown for /Game/levels/UEDPIE_0_callie_talk
ConvaiSubsystemLog: UConvaiSubsystem Stopped
ConvaiSubsystemLog: End Run
LogWorld: UWorld::CleanupWorld for callie_talk, bSessionEnded=true, bCleanupResources=true
LogSlate: InvalidateAllWidgets triggered. All widgets were invalidated
LogPlayLevel: Display: Shutting down PIE online subsystems
LogSlate: InvalidateAllWidgets triggered. All widgets were invalidated
ConvaiChatbotComponentLog: Cleanup | Character ID : 092211f6-c092-11f0-9fd8-42010a7be025 | Session ID : -1
LogAudio: Display: Audio Device unregistered from world ‘None’.
LogAudioMixer: Deinitializing Audio Bus Subsystem for audio device with ID 2
LogAudioMixer: Display: FMixerPlatformXAudio2::StopAudioStream() called. InstanceID=2, StreamState=4
LogAudioMixer: Display: FMixerPlatformXAudio2::StopAudioStream() called. InstanceID=2, StreamState=2
LogSlate: Updating window title bar state: overlay mode, drag disabled, window buttons hidden, title bar hidden
LogUObjectHash: Compacting FUObjectHashTables data took 2.25ms
LogStreaming: Display: FlushAsyncLoading(702): 1 QueuedPackages, 0 AsyncPackages
LogPlayLevel: Display: Destroying online subsystem :Context_6
LogChaosDD: Not creating Chaos Debug Draw Scene for world World_5
ConvaiPlayerLog: UConvaiPlayerComponent: Found submix “AudioInput”
Which version of the plugin are you using?
Thanks for the details.
Kaan, I really appreciate the help with debugging this.
I know we can get it working, just this final small hurdle to overcome.
Thanks for sticking with me on this.
I am checking.
Could you please check my DM?
I tested your account and character. It’s working as expected. I think you made a mistake in the installation part. Did you add your character ID?
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