# Elevenlabs New API Key SK Update **URL:** \ **Category:** Character Intelligence\ **Tags:** question\ **Created:** [August 6, 2026, 6:21pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466 "2026-08-06T18:21:47Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Matthew\_Pye](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@Matthew\_Pye](https://forum.convai.com/u/Matthew_Pye)\ **Post date:** [August 6, 2026, 6:21pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/1 "2026-08-06T18:21:47Z")
### What do you need help with? Bug report ### Issue area Other ### Impact Major - a core flow is broken ### Character ID a8a6bba4-f61c-11f0-8e1c-42010a7be027 ### Session ID a8a6bba4-f61c-11f0-8e1c-42010a7be027 ### Where does it happen? Unreal Engine Plugin ### Short summary No response. No Narrative Design. ### Recent character changes This project is live and we are spending money on ads. This is the worst possible time for this to happen. ### User message or prompt Respond to narrative desing and pompt ### Current response I’m getting no response to input or Narrative design. PLEASE FIX THIS./ ### Expected response Literally any response should happen ### I checked the relevant documentation, resources, and similar forum posts before posting. on ### I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data. on ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [August 6, 2026, 6:27pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/2 "2026-08-06T18:27:17Z")
If you provide the same or incorrect information for each requested field, it becomes much harder for us to investigate and help you properly. Please carefully fill in the requested details, especially the correct Session IDs, and share the relevant information for this specific issue. Also, if the issue is happening only in Unreal Engine, please create the post under the Unreal Engine category so the relevant team can review it properly. ---
**Author:** ![Matthew\_Pye](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@Matthew\_Pye](https://forum.convai.com/u/Matthew_Pye)\ **Post date:** [August 6, 2026, 6:29pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/3 "2026-08-06T18:29:18Z")
Listen. I’m doing the best I can under pressure here. What other info do you need? The system isn’t responding. ---
**Author:** ![Matthew\_Pye](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@Matthew\_Pye](https://forum.convai.com/u/Matthew_Pye)\ **Post date:** [August 6, 2026, 6:44pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/4 "2026-08-06T18:44:03Z")
I don’t really have a session id because this is happening across multiple platforms ---
**Author:** ![ysinha](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ysinha/32/2627_2.png) [@ysinha](https://forum.convai.com/u/ysinha)\ **Post date:** [August 6, 2026, 8:48pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/5 "2026-08-06T20:48:59Z")
Hi Matthew, we traced this using the character ID, so no additional session ID is needed. The requests are reaching our backend, but speech generation is failing at ElevenLabs. The previous ElevenLabs credential is no longer accepted by their realtime service. After the integration was updated, the new credential was accepted, but it does not have access to the private voice currently assigned to this character, **Old Dude Remix V2**. Please generate an ElevenLabs API key from the same ElevenLabs workspace that contains this voice, then update the ElevenLabs integration in Convai and start a new session. If the voice was deleted or belongs to another workspace, it will need to be restored, re-cloned, or replaced. We’re sorry this affected your live project. Once the key and voice workspace are aligned, let us know and we’ll verify the character again. ---
**Author:** ![Matthew\_Pye](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@Matthew\_Pye](https://forum.convai.com/u/Matthew_Pye)\ **Post date:** [August 6, 2026, 9:48pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/6 "2026-08-06T21:48:30Z")
Thank you, can you tell me where I put the new API key? It seems to have changed since last i did it. ---
**Author:** ![Matthew\_Pye](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@Matthew\_Pye](https://forum.convai.com/u/Matthew_Pye)\ **Post date:** [August 6, 2026, 9:51pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/7 "2026-08-06T21:51:18Z")
Actually I think I found it in profile, but it keeps rejecting my new API ---
**Author:** ![ysinha](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ysinha/32/2627_2.png) [@ysinha](https://forum.convai.com/u/ysinha)\ **Post date:** [August 6, 2026, 10:03pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/8 "2026-08-06T22:03:40Z")
the ElevenLabs integration under your Convai profile is the correct place. I checked your latest attempt. The value entered was not a complete ElevenLabs API key: ElevenLabs rejected it because it did not begin with `sk_`. Please: 1. Switch to the ElevenLabs workspace containing **Old Dude Remix V2**. 2. Open **Developers → API Keys** and create a new key with Text-to-Speech access. 3. Copy the complete key immediately. It should begin with `sk_`; ElevenLabs only displays the full key once. See their [API-key instructions](https://elevenlabs.io/docs/help-center/technical/how-do-i-authorize-myself-using-an-api-key). 4. Paste it into the ElevenLabs integration in your Convai profile and save. Please do not post or send the key here. If you only see the key name or its final four characters, you will need to create another key. Once it saves, let us know and we’ll verify the character again. If the key is accepted but the voice remains unavailable, it means the key belongs to a different ElevenLabs workspace than the private voice. ---
**Author:** ![Matthew\_Pye](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@Matthew\_Pye](https://forum.convai.com/u/Matthew_Pye)\ **Post date:** [August 7, 2026, 1:39pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/9 "2026-08-07T13:39:33Z")
So I woke up this morning and the API that was rejected yesterday appeared there now. Though my custom voices are not there. ---
**Author:** ![ysinha](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ysinha/32/2627_2.png) [@ysinha](https://forum.convai.com/u/ysinha)\ **Post date:** [August 8, 2026, 7:19am UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/10 "2026-08-08T07:19:33Z")
Hi Matthew, We found that the ElevenLabs API returned a 400 Bad Request when we tried to retrieve the voices in your workspace. Please update your ElevenLabs API key to include permission to read/list voices, in addition to Text-to-Speech access, and then reconnect the integration. This should allow your custom voices to appear. ---
**Author:** ![Matthew\_Pye](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@Matthew\_Pye](https://forum.convai.com/u/Matthew_Pye)\ **Post date:** [August 10, 2026, 12:50pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/11 "2026-08-10T12:50:13Z")
Hello, the api was set to write for voices. I set it to read. Do you think that was the issue? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [August 10, 2026, 12:51pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/12 "2026-08-10T12:51:46Z")
> **[ElevenLabs API Integration | Convai Documentation](https://docs.convai.com/api-docs/plugins-and-integrations/other-integrations/third-party-api-integrations/elevenlabs-api-integration)** > > This is a guide on how to integrate your ElevenLabs voices with Convai characters Please check the step 2. ---
**Author:** ![Matthew\_Pye](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@Matthew\_Pye](https://forum.convai.com/u/Matthew_Pye)\ **Post date:** [August 10, 2026, 1:06pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/13 "2026-08-10T13:06:58Z")
All those settings were correct. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [August 10, 2026, 1:18pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/14 "2026-08-10T13:18:43Z")
Which settings? ---
**Author:** ![Matthew\_Pye](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@Matthew\_Pye](https://forum.convai.com/u/Matthew_Pye)\ **Post date:** [August 10, 2026, 2:07pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/15 "2026-08-10T14:07:37Z")
The API settings? ---
**Author:** ![Matthew\_Pye](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@Matthew\_Pye](https://forum.convai.com/u/Matthew_Pye)\ **Post date:** [August 10, 2026, 2:20pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/16 "2026-08-10T14:20:19Z")
I still can not select my custom voice ---
**Author:** ![Matthew\_Pye](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@Matthew\_Pye](https://forum.convai.com/u/Matthew_Pye)\ **Post date:** [August 10, 2026, 9:05pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/17 "2026-08-10T21:05:28Z")
Is there anything we can do to get this working agian? ---
**Author:** ![ysinha](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ysinha/32/2627_2.png) [@ysinha](https://forum.convai.com/u/ysinha)\ **Post date:** [August 10, 2026, 9:09pm UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/18 "2026-08-10T21:09:03Z")
We are looking into it, should have an update soon. ---
**Author:** ![ch710](https://avatars.discourse-cdn.com/v4/letter/c/7ab992/32.png) [@ch710](https://forum.convai.com/u/ch710)\ **Post date:** [August 11, 2026, 1:22am UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/19 "2026-08-11T01:22:07Z")
I have the same issue. I generated a new ElevenLabs API key, entered it into convai, saved, waiting a few hours, and refreshed several times. But still I don’t see my previously selected voice (Ginevra) that used to work in Convai and is saved in my “My Voices” in ElevenLabs. I see 183 ElevenLabs voices, but the voice i was previously using is not there. ---
**Author:** ![ysinha](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ysinha/32/2627_2.png) [@ysinha](https://forum.convai.com/u/ysinha)\ **Post date:** [August 11, 2026, 6:54am UTC](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466/20 "2026-08-11T06:54:14Z")
Hi Matthew and ch710, We’ve deployed an update to improve private ElevenLabs voice integration. This followed a recent change in how ElevenLabs validates API credentials: key IDs or masked values are now rejected as authentication credentials, and the complete secret API key is required. ElevenLabs’ [official documentation⁠](https://elevenlabs.io/docs/help-center/technical/how-do-i-authorize-myself-using-an-api-key)explains that the complete key is only displayed once, when it is created. Please confirm that your ElevenLabs API key has: Text to Speech: Access Voices: Read User: Access The key must belong to the same ElevenLabs workspace containing the private voice. After confirming these permissions, please remove and reconnect the ElevenLabs integration in Convai to refresh the available voices. If the voice remains unavailable, please share your Convai character ID and ElevenLabs voice ID. Please do not share the API key itself, as the IDs are sufficient for us to investigate further. We apologize for the disruption and appreciate your patience. [Next page](https://forum.convai.com/t/elevenlabs-new-api-key-sk-update/6466.md?page=2)