# ElevenLabs Private Voices not working

**URL:** <https://forum.convai.com/t/elevenlabs-private-voices-not-working/2514>\
**Category:** Voice, Speech & Language\
**Tags:** question, language-and-speech\
**Created:** [January 15, 2025, 7:21pm UTC](https://forum.convai.com/t/elevenlabs-private-voices-not-working/2514 "2025-01-15T19:21:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Niall\_Mc\_Cann](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/niall_mc_cann/32/2773_2.png) [@Niall\_Mc\_Cann](https://forum.convai.com/u/Niall_Mc_Cann)\
**Post date:** [January 15, 2025, 7:21pm UTC](https://forum.convai.com/t/elevenlabs-private-voices-not-working/2514/1 "2025-01-15T19:21:26Z")

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I have connected my ElevenLabs API key and can see my private voices from ElevenLabs within Convai.  
 ![image](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/e/e9f2ed78e22266c25ab02c7ed54fc423e8ef4b10.png)

The issue is when i use the voice on my Convai Character, i get these errors:

 ![image](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/d/d866652e37532b31f26554c415bfe5cdbc206ce0.png)

Any ideas? I don’t understand how the API key can be invalid, when it recognises my private voices - which is confirmation my API key is fine?  
Thanks

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**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\
**Post date:** [January 15, 2025, 7:29pm UTC](https://forum.convai.com/t/elevenlabs-private-voices-not-working/2514/2 "2025-01-15T19:29:02Z")

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Hello @Niall_Mc_Cann,

Thank you for reaching out!

To integrate a **Custom Voice** using your Eleven Labs API, your Eleven Labs plan must be **Professional or higher**.

Please note:

- The **Convai Eleven Labs quota** applies only to the voices provided directly by Convai.
- If you use your own Eleven Labs API (Pro plan or higher), your Elevenlabs plan’s quota will apply instead.

For guidance on integrating Eleven Labs with Convai, please refer to this documentation:  
[Eleven Labs API Integration](https://docs.convai.com/api-docs/plugins-and-integrations/other-integrations/third-party-api-integrations/elevenlabs-api-integration)

Let us know if you have further questions!

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<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/1X/e60ef96aa7334c5ccf6682f6c6dbc20fcfa96b49.png) [@system](https://forum.convai.com/u/system)\
**Post date:** [January 18, 2025, 7:29pm UTC](https://forum.convai.com/t/elevenlabs-private-voices-not-working/2514/3 "2025-01-18T19:29:21Z")

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Closed on January 18, 2025, 7:29pm UTC

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