# Emotion data : "failed" - (the string returned from getting the emotion data for the character) **URL:** \ **Category:** Voice, Speech & Language\ **Tags:** question, language-and-speech\ **Created:** [March 7, 2025, 3:06pm UTC](https://forum.convai.com/t/emotion-data-failed-the-string-returned-from-getting-the-emotion-data-for-the-character/3189 "2025-03-07T15:06:40Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Tyke](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/tyke/32/3026_2.png) [@Tyke](https://forum.convai.com/u/Tyke)\ **Post date:** [March 7, 2025, 3:06pm UTC](https://forum.convai.com/t/emotion-data-failed-the-string-returned-from-getting-the-emotion-data-for-the-character/3189/1 "2025-03-07T15:06:40Z")
Hi 🙂 I’ve noticed today that the emotion data sent to my app from the servers has a status of “failed”, whereas before today it was 1 of the emotions, like Joy, Trust or Fear. These emotions drive facial expressions. I’ve been working on my app so tried an earlier version in case I broke something but the same happens with the earlier version. Here is an extract to a log file I use which contains emotion data : 14:05:22.349 \*\*\*\*\*\*\* In MapEmotionToEmoticon() with emotion : failed 14:05:39.150 Restart 14:05:44.151 Restart 14:05:56.041 \*\*\*\*\*\*\* In MapEmotionToEmoticon() with emotion : failed 14:06:48.160 Restart 14:07:07.522 \*\*\*\*\*\*\* In MapEmotionToEmoticon() with emotion : failed (etc) Here is the character ID - cfdabcbc-ea46-11ef-b0f3-42010a7be016 The output after the semi-colon is usually Joy, Anticipation, etc and I think these are values coming from the Convai servers. It seems some of my other characters are getting emotion data ok, this is an output from a few minutes ago for a different character : 15:01:14.753 \*\*\*\*\*\*\* In MapEmotionToEmoticon() with emotion : Ecstasy 15:01:46.486 \*\*\*\*\*\*\* In MapEmotionToEmoticon() with emotion : Ecstasy 15:02:02.805 Restart 15:02:07.083 \*\*\*\*\*\*\* In MapEmotionToEmoticon() with emotion : Ecstasy (etc) Let me know please if anything else is needed from me. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [March 7, 2025, 3:38pm UTC](https://forum.convai.com/t/emotion-data-failed-the-string-returned-from-getting-the-emotion-data-for-the-character/3189/2 "2025-03-07T15:38:53Z")
Hello @Tyke, Thank you for the details. We will look into it and get back to you. ---
**Author:** ![Tyke](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/tyke/32/3026_2.png) [@Tyke](https://forum.convai.com/u/Tyke)\ **Post date:** [March 12, 2025, 7:28am UTC](https://forum.convai.com/t/emotion-data-failed-the-string-returned-from-getting-the-emotion-data-for-the-character/3189/3 "2025-03-12T07:28:28Z")
I don’t suppose there’s any more info on this is there K3? I know there’s been a weekend inbetween. It’s just that my app’s avatars are looking miserable at the moment they aren’t smiling at users lol! ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [March 12, 2025, 9:39am UTC](https://forum.convai.com/t/emotion-data-failed-the-string-returned-from-getting-the-emotion-data-for-the-character/3189/4 "2025-03-12T09:39:30Z")
Could you please test again? ---
**Author:** ![Tyke](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/tyke/32/3026_2.png) [@Tyke](https://forum.convai.com/u/Tyke)\ **Post date:** [March 12, 2025, 10:00am UTC](https://forum.convai.com/t/emotion-data-failed-the-string-returned-from-getting-the-emotion-data-for-the-character/3189/5 "2025-03-12T10:00:57Z")
Still the same unfortunately : 09:58:55.443 Restart 09:58:56.279 \*\*\*\*\*\*\* In MapEmotionToEmoticon() with emotion : failed 09:59:06.794 Restart 09:59:11.796 Restart 09:59:30.976 \*\*\*\*\*\*\* In MapEmotionToEmoticon() with emotion : failed ---
**Author:** ![Hakuna\_Matata](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/hakuna_matata/32/2690_2.png) [@Hakuna\_Matata](https://forum.convai.com/u/Hakuna_Matata)\ **Post date:** [March 13, 2025, 8:49pm UTC](https://forum.convai.com/t/emotion-data-failed-the-string-returned-from-getting-the-emotion-data-for-the-character/3189/6 "2025-03-13T20:49:34Z")
Can you check now please. I have pushed a fix. ---
**Author:** ![Tyke](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/tyke/32/3026_2.png) [@Tyke](https://forum.convai.com/u/Tyke)\ **Post date:** [March 14, 2025, 6:13am UTC](https://forum.convai.com/t/emotion-data-failed-the-string-returned-from-getting-the-emotion-data-for-the-character/3189/7 "2025-03-14T06:13:46Z")
Emotions are working perfectly again 🙂 thanks so much @Hakuna_Matata @K3 ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [March 14, 2025, 8:27pm UTC](https://forum.convai.com/t/emotion-data-failed-the-string-returned-from-getting-the-emotion-data-for-the-character/3189/8 "2025-03-14T20:27:57Z")