# Error message with unknown cause **URL:** \ **Category:** Unreal Engine Plugin\ **Tags:** question, unreal-engine\ **Created:** [October 2, 2024, 2:32pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812 "2024-10-02T14:32:58Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 2, 2024, 2:32pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/1 "2024-10-02T14:32:58Z")
**Original Discord Post by pugguio | 2024-10-02 14:32:58** I built the project after linking Unreal, convai, and Metahuman. Before I talk to Metahuman, I get the error message ‘load failed for character ID: ‘~~~’ check logs or contact support.’ Conversations with Metahuman work normally. And when I run this build file on another laptop, I don’t get the error message. I want to get rid of this error message, but I don’t know why. **Images:** ![20241001_205813.jpg](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/b/b3ba456ac732d242bbff2d338f93838a05594a74.jpeg) ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 2, 2024, 2:34pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/2 "2024-10-02T14:34:49Z")
**Reply by k3kalinix | 2024-10-02 14:34:49** Hello \<@590774402581528576\>, ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 2, 2024, 2:35pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/3 "2024-10-02T14:35:04Z")
**Reply by k3kalinix | 2024-10-02 14:35:04** Could you please share the console logs? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 2, 2024, 2:38pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/4 "2024-10-02T14:38:14Z")
**Reply by pugguio | 2024-10-02 14:38:14** Hello. This is a built file, so I don’t think I can check the console logs. When I open the project as Unreal, I don’t get that error message. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 2, 2024, 2:38pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/5 "2024-10-02T14:38:46Z")
**Reply by k3kalinix | 2024-10-02 14:38:46** Do you use a VPN or an antivirus program? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 2, 2024, 2:50pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/6 "2024-10-02T14:50:02Z")
**Reply by pugguio | 2024-10-02 14:50:02** No, I don’t use such programs. Is this file a console log? **Attachments:** - [metahumannn.log](https://cdn.discordapp.com/attachments/1291045268795691099/1291049564056326266/metahumannn.log?ex=673f489a&is=673df71a&hm=21edea1094b4c4f2a46014bffc8792e7bfdf04c927093eda066b1fa563dbdf18&) ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 2, 2024, 2:51pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/7 "2024-10-02T14:51:35Z")
**Reply by k3kalinix | 2024-10-02 14:51:35** [2024.10.02-14.41.45:071][601]ConvaiBotHttpLog: Warning: HTTP request failed - Response pointer is invalid [2024.10.02-14.41.45:071][601]ConvaiChatbotComponentLog: Warning: OnConvaiGetDetailsCompleted: Could not get character details for charID:“2d1550e6-676a-11ef-acdf-42010a7be011” ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 2, 2024, 2:51pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/8 "2024-10-02T14:51:53Z")
**Reply by k3kalinix | 2024-10-02 14:51:53** [2024.10.02-14.41.45:072][602]ConvaiBotHttpLog: Warning: HTTP request failed - Response pointer is invalid ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 2, 2024, 2:52pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/9 "2024-10-02T14:52:56Z")
**Reply by k3kalinix | 2024-10-02 14:52:56** Something is blocking communication with the server. Check your firewall. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 2, 2024, 2:57pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/10 "2024-10-02T14:57:07Z")
**Reply by pugguio | 2024-10-02 14:57:07** Thank you so much for your help! ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 2, 2024, 3:15pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/11 "2024-10-02T15:15:41Z")
**Replying to pugguio’s Message** > **Reply by pugguio | 2024-10-02 14:57:07** > Thank you so much for your help! **Reply by k3kalinix | 2024-10-02 15:15:41** Did you fix? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 2, 2024, 3:16pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/12 "2024-10-02T15:16:54Z")
**Reply by pugguio | 2024-10-02 15:16:54** Yes! The error message is gone. Thank you😀 ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 2, 2024, 3:22pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/13 "2024-10-02T15:22:36Z")
**Reply by k3kalinix | 2024-10-02 15:22:36** What was the problem? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 2, 2024, 3:26pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/14 "2024-10-02T15:26:38Z")
**Reply by pugguio | 2024-10-02 15:26:38** I turned off the firewall on my laptop for the file I built, so it’s fixed. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 2, 2024, 3:26pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/15 "2024-10-02T15:26:49Z")
**Reply by k3kalinix | 2024-10-02 15:26:49** Perfect ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 2, 2024, 3:27pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/16 "2024-10-02T15:27:09Z")
**Reply by k3kalinix | 2024-10-02 15:27:09** \<@590774402581528576\> If you have any other questions, please do not hesitate to ask. We would be very grateful if you could leave a comment on our store pages with your company name or the name of your project. We value your feedback and comments as they help us improve our services and products. [https://www.unrealengine.com/marketplace/en-US/product/convai/reviews](https://www.unrealengine.com/marketplace/en-US/product/convai/reviews) **Embedded Content:** **AI for NPC, MetaHuman - Dialog, actions and general intelligence - …** Convai powers NPCs with human-like intelligence. Link: [https://www.unrealengine.com/marketplace/en-US/product/convai/reviews](https://www.unrealengine.com/marketplace/en-US/product/convai/reviews) ![Thumbnail](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/1X/d4942b69290dd814bc51186dd2480457996701bf.png) ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [November 25, 2024, 12:14pm UTC](https://forum.convai.com/t/error-message-with-unknown-cause/1812/17 "2024-11-25T12:14:24Z")
This conversation happened on the Convai Discord Server, so this post will be closed.