# Error windows\>output logs **URL:** \ **Category:** Unreal Engine Plugin\ **Tags:** question, unreal-engine\ **Created:** [January 7, 2025, 8:31pm UTC](https://forum.convai.com/t/error-windows-output-logs/2375 "2025-01-07T20:31:42Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Eobi1976](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/eobi1976/32/2706_2.png) [@Eobi1976](https://forum.convai.com/u/Eobi1976)\ **Post date:** [January 7, 2025, 8:31pm UTC](https://forum.convai.com/t/error-windows-output-logs/2375/1 "2025-01-07T20:31:42Z")
hi guys im new to convai. i get this error when clicking hold T to use mic I get the error windows\>logs can anyone pls help ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 7, 2025, 8:49pm UTC](https://forum.convai.com/t/error-windows-output-logs/2375/2 "2025-01-07T20:49:27Z")
Hello @Eobi1976, Welcome to the Convai Developer Forum! To ensure we can assist you effectively, please refer to our guide, “[How to Get the Best Help: Effective Question Asking Guide](https://forum.convai.com/t/how-to-get-the-best-help-effective-question-asking-guide/2188)”, and share the necessary details about your issue. Providing information such as the error logs, your platform, and steps you’ve already taken will allow us to offer the most accurate support. We’re here to help—let us know how we can assist you further! 😊 ---
**Author:** ![Eobi1976](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/eobi1976/32/2706_2.png) [@Eobi1976](https://forum.convai.com/u/Eobi1976)\ **Post date:** [January 7, 2025, 9:52pm UTC](https://forum.convai.com/t/error-windows-output-logs/2375/3 "2025-01-07T21:52:00Z")
do you want me to elaborate? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 7, 2025, 10:02pm UTC](https://forum.convai.com/t/error-windows-output-logs/2375/5 "2025-01-07T22:02:34Z")
Yes, please follow the Guide. ---
**Author:** ![Eobi1976](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/eobi1976/32/2706_2.png) [@Eobi1976](https://forum.convai.com/u/Eobi1976)\ **Post date:** [January 7, 2025, 10:21pm UTC](https://forum.convai.com/t/error-windows-output-logs/2375/6 "2025-01-07T22:21:59Z")
1. whenever i press T to talk i get the error windows\>output log and when I click output logs its a big error code that I understand. 2. when I test mic I can hear myself back so I know that it works but after I click the test mic button the whole application freezes and then I have to restart unreal engine again. 3. not a major issue but it seems there’s an issue with the metahumans hair ---
**Author:** ![Eobi1976](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/eobi1976/32/2706_2.png) [@Eobi1976](https://forum.convai.com/u/Eobi1976)\ **Post date:** [January 7, 2025, 10:22pm UTC](https://forum.convai.com/t/error-windows-output-logs/2375/7 "2025-01-07T22:22:32Z")
sorry i meant to say i dont understand the error code ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 7, 2025, 10:42pm UTC](https://forum.convai.com/t/error-windows-output-logs/2375/8 "2025-01-07T22:42:07Z")
Could you please share your **Output Logs** as mentioned in the error? ---
**Author:** ![Eobi1976](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/eobi1976/32/2706_2.png) [@Eobi1976](https://forum.convai.com/u/Eobi1976)\ **Post date:** [January 7, 2025, 11:02pm UTC](https://forum.convai.com/t/error-windows-output-logs/2375/9 "2025-01-07T23:02:46Z")
i get this LogOutputDevice: Error: === Handled ensure: === LogOutputDevice: Error: Ensure condition failed: 0 [File:./Runtime/Apple/MetalRHI/Private/MetalStateCache.cpp] [Line: 2359] LogOutputDevice: Error: Mismatched texture type: EMetalShaderStages 1, Index 10, ShaderTextureType 2 != TexTypes 3 LogOutputDevice: Error: Stack: LogOutputDevice: Error: [Callstack] 0x5c31ba40 UnrealEditor-MetalRHI.dylib!FMetalStateCache::EnsureTextureAndType(EMetalShaderStages, unsigned int, TMap\\> const&) const [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x5c31d8c8 UnrealEditor-MetalRHI.dylib!FMetalStateCache::SetRenderPipelineState(FMetalCommandEncoder&) [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x5c2d2aec UnrealEditor-MetalRHI.dylib!FMetalRenderPass::PrepareToRender(unsigned int) [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x5c2be3ec UnrealEditor-MetalRHI.dylib!FMetalRenderPass::DrawIndexedPrimitive(TSharedPtr\, unsigned int, unsigned int, int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int) [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x5c2b4bdc UnrealEditor-MetalRHI.dylib!FMetalContext::DrawIndexedPrimitive(TSharedPtr\, unsigned int, MTL::IndexType, unsigned int, int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int) [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x5c2b4690 UnrealEditor-MetalRHI.dylib!FMetalRHICommandContext::RHIDrawIndexedPrimitive(FRHIBuffer\*, int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int) [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x2670c8ac UnrealEditor-Renderer.dylib!FRHICommand\::ExecuteAndDestruct(FRHICommandListBase&, FRHICommandListDebugContext&) [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x02b0a5c0 UnrealEditor-RHI.dylib!FRHICommandListBase::Execute(TRHIPipelineArray\&, FRHICommandListBase::FPersistentState::FGPUStats\*) [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x02b8d1ac UnrealEditor-RHI.dylib!TRHILambdaCommand\, FRHICommandListImmediate::ETranslatePriority, int)::$\_63\>::ExecuteAndDestruct(FRHICommandListBase&, FRHICommandListDebugContext&) [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x02b0a5c0 UnrealEditor-RHI.dylib!FRHICommandListBase::Execute(TRHIPipelineArray\&, FRHICommandListBase::FPersistentState::FGPUStats\*) [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x02b8e154 UnrealEditor-RHI.dylib!UE::Core::Private::Function::TFunctionRefCaller\::Call(void\*) [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x02b69d38 UnrealEditor-RHI.dylib!TGraphTask\\>::ExecuteTask(TArray\\>&, ENamedThreads::Type, bool) [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x0665c1d8 UnrealEditor-Core.dylib!FNamedTaskThread::ProcessTasksNamedThread(int, bool) [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x0665a548 UnrealEditor-Core.dylib!FNamedTaskThread::ProcessTasksUntilQuit(int) [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x040c8a60 UnrealEditor-RenderCore.dylib!FRHIThread::Run() [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x0683d57c UnrealEditor-Core.dylib!FRunnableThreadPThread::Run() [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x0678f8f4 UnrealEditor-Core.dylib!FRunnableThreadPThread::\_ThreadProc(void\*) [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x831dc2e4 libsystem\_pthread.dylib!\_pthread\_start() [UnknownFile]) LogOutputDevice: Error: [Callstack] 0x831d70fc libsystem\_pthread.dylib!thread\_start() [UnknownFile]) this error is red btw ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 7, 2025, 11:14pm UTC](https://forum.convai.com/t/error-windows-output-logs/2375/10 "2025-01-07T23:14:24Z")
Unfortunately I can’t see any message related to Convai. Please clear all output logs, reproduce the issue and share the logs with us as a file. ---
**Author:** ![Eobi1976](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/eobi1976/32/2706_2.png) [@Eobi1976](https://forum.convai.com/u/Eobi1976)\ **Post date:** [January 7, 2025, 11:47pm UTC](https://forum.convai.com/t/error-windows-output-logs/2375/11 "2025-01-07T23:47:46Z")
how do i clear output logs ---
**Author:** ![Eobi1976](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/eobi1976/32/2706_2.png) [@Eobi1976](https://forum.convai.com/u/Eobi1976)\ **Post date:** [January 7, 2025, 11:59pm UTC](https://forum.convai.com/t/error-windows-output-logs/2375/12 "2025-01-07T23:59:14Z")
[LogDebuggerCommands.pdf](https://forum.convai.com/uploads/short-url/sFsvF7Y9rzuyV5RubOXVUfIrgpe.pdf) (84.3 KB) this is the file of the updated logs ---
**Author:** ![Eobi1976](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/eobi1976/32/2706_2.png) [@Eobi1976](https://forum.convai.com/u/Eobi1976)\ **Post date:** [January 8, 2025, 12:04am UTC](https://forum.convai.com/t/error-windows-output-logs/2375/13 "2025-01-08T00:04:09Z")
maybe this the issue this as the problem is with the mic ConvaiAudioLog: Warning: Audio capture components only support mono and stereo mic input - Audio might be mangeled. ConvaiFormValidationLog: Warning: Empty API Key, please add it in Edit-\>Project Settings-\>Convai ConvaiChatbotComponentLog: Warning: UConvaiChatbotComponent Get Response Failed! | Character ID : | Session ID : -1 ---
**Author:** ![Eobi1976](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/eobi1976/32/2706_2.png) [@Eobi1976](https://forum.convai.com/u/Eobi1976)\ **Post date:** [January 8, 2025, 12:04am UTC](https://forum.convai.com/t/error-windows-output-logs/2375/14 "2025-01-08T00:04:49Z")
this too LogAudioMixerAudioUnit: Warning: Error querying Sample Rate: 2003332927 ---
**Author:** ![Eobi1976](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/eobi1976/32/2706_2.png) [@Eobi1976](https://forum.convai.com/u/Eobi1976)\ **Post date:** [January 8, 2025, 12:59am UTC](https://forum.convai.com/t/error-windows-output-logs/2375/15 "2025-01-08T00:59:04Z")
sry for all the messages but should I use a different version of unreal on mac ---
**Author:** ![Eobi1976](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/eobi1976/32/2706_2.png) [@Eobi1976](https://forum.convai.com/u/Eobi1976)\ **Post date:** [January 8, 2025, 2:57am UTC](https://forum.convai.com/t/error-windows-output-logs/2375/16 "2025-01-08T02:57:14Z")
[ConvaiFormValidationLog.pdf](https://forum.convai.com/uploads/short-url/tCGLiKYRc8xzkKpskltTc0KOTCV.pdf) (121.6 KB) i highlighted all the red and yellow errors. please help ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 8, 2025, 7:37am UTC](https://forum.convai.com/t/error-windows-output-logs/2375/17 "2025-01-08T07:37:47Z")
Based on the message and logs you’ve shared, it seems that your project is missing both the API Key and the Character ID for your character. To resolve this, please follow the steps provided in this video or refer to the documentation here: [ConvAI Unreal Engine Quick Setup Video](https://youtu.be/HHJvY9dmwwg?si=GPOa7wTgV4Llha2E) [Convai Unreal Engine Installation Guide](https://docs.convai.com/api-docs/plugins-and-integrations/unreal-engine/installation) Feel free to reach out if you need further assistance. 😊 ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/1X/e60ef96aa7334c5ccf6682f6c6dbc20fcfa96b49.png) [@system](https://forum.convai.com/u/system)\ **Post date:** [January 11, 2025, 7:38am UTC](https://forum.convai.com/t/error-windows-output-logs/2375/18 "2025-01-11T07:38:29Z")
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