# Error with WEBGL on some devices **URL:** \ **Category:** Unity SDK\ **Tags:** question, unity, webgl\ **Created:** [April 26, 2024, 3:44pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057 "2024-04-26T15:44:19Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 26, 2024, 3:44pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/1 "2024-04-26T15:44:19Z")
**Original Discord Post by erikmendes | 2024-04-26 15:44:19** I’m getting the error in the image when I try to use convai on some devices, the error occurs when I press the button. Some devices run and others get this error. **Images:** ![image.png](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/e/e52045b42e106727c86e818ce582353ba2f1e65b.jpeg) ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 26, 2024, 3:45pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/2 "2024-04-26T15:45:04Z")
**Reply by k3kalinix | 2024-04-26 15:45:04** \<@368669084952428554\> ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 26, 2024, 4:57pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/3 "2024-04-26T16:57:45Z")
**Reply by saurav0037 | 2024-04-26 16:57:45** replace the convaiSdk script line in index.html with the above line ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 26, 2024, 5:56pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/4 "2024-04-26T17:56:01Z")
**Reply by erikmendes | 2024-04-26 17:56:01** Assets\WebGLTemplates\Convai PWA Template ? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 26, 2024, 6:04pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/5 "2024-04-26T18:04:02Z")
**Reply by erikmendes | 2024-04-26 18:04:02** **Images:** ![image.png](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/9/965d3a57664fb8ec5545512f529be78e756970f7.png) ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 26, 2024, 6:04pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/6 "2024-04-26T18:04:30Z")
**Reply by erikmendes | 2024-04-26 18:04:30** Should I replace all with the line above? If so, I tried it but nothing happens. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 26, 2024, 6:05pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/7 "2024-04-26T18:05:01Z")
**Reply by erikmendes | 2024-04-26 18:05:01** **Images:** ![image.png](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/a/af7de2e9213ec11be8f584c247aea8eb9b438070.png) ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 26, 2024, 6:22pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/8 "2024-04-26T18:22:19Z")
**Reply by erikmendes | 2024-04-26 18:22:19** \<@368669084952428554\> ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 26, 2024, 6:49pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/9 "2024-04-26T18:49:04Z")
**Reply by saurav0037 | 2024-04-26 18:49:04** No no ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 26, 2024, 6:49pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/10 "2024-04-26T18:49:07Z")
**Reply by saurav0037 | 2024-04-26 18:49:07** just the line 10 ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 26, 2024, 6:49pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/11 "2024-04-26T18:49:11Z")
**Reply by saurav0037 | 2024-04-26 18:49:11** with the above script ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 26, 2024, 7:10pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/12 "2024-04-26T19:10:02Z")
**Reply by erikmendes | 2024-04-26 19:10:02** **Images:** ![image.png](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/7/7ef05b6a6590f4adeab44c0956d4ca03c4c4c8f0.png) ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 26, 2024, 7:12pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/13 "2024-04-26T19:12:04Z")
**Reply by saurav0037 | 2024-04-26 19:12:04** remove line 11 ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 26, 2024, 7:13pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/14 "2024-04-26T19:13:33Z")
**Reply by erikmendes | 2024-04-26 19:13:33** Now the error pops up right after the unity logo **Images:** ![image.png](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/1/14e56d37c7c409d1f6d23d10f50d92bde439adc3.png) ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 27, 2024, 5:37am UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/15 "2024-04-27T05:37:22Z")
**Replying to erikmendes’s Message** > **Reply by erikmendes | 2024-04-26 19:13:33** > Now the error pops up right after the unity logo **Reply by saurav0037 | 2024-04-27 05:37:22** can you share your index file ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 27, 2024, 3:50pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/16 "2024-04-27T15:50:44Z")
**Reply by erikmendes | 2024-04-27 15:50:44** \<@368669084952428554\> **Attachments:** - [index.html](https://cdn.discordapp.com/attachments/1233443552537743413/1233807555747123300/index.html?ex=673e0554&is=673cb3d4&hm=f24964e1054e40400ff8cf450ed47854cf6954dff1c48d3fcb874f9f369cd5dd&) ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 28, 2024, 7:02pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/17 "2024-04-28T19:02:50Z")
**Reply by saurav0037 | 2024-04-28 19:02:50** This would work if you run the build seperately from unity. Try live server. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 29, 2024, 12:03am UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/18 "2024-04-29T00:03:35Z")
**Reply by erikmendes | 2024-04-29 00:03:35** ok ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 29, 2024, 7:22am UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/19 "2024-04-29T07:22:18Z")
**Reply by saurav0037 | 2024-04-29 07:22:18** \<@179743651163799553\> Otherwise Update the convaiSDK.js in TemplateData ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [November 25, 2024, 12:15pm UTC](https://forum.convai.com/t/error-with-webgl-on-some-devices/1057/20 "2024-11-25T12:15:09Z")
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