# Help : Error 404 since your new characters

**URL:** <https://forum.convai.com/t/help-error-404-since-your-new-characters/2689>\
**Category:** Avatar Studio\
**Tags:** bug, avatar-studio\
**Created:** [January 27, 2025, 10:37pm UTC](https://forum.convai.com/t/help-error-404-since-your-new-characters/2689 "2025-01-27T22:37:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![User6895933](https://avatars.discourse-cdn.com/v4/letter/u/e47c2d/32.png) [@User6895933](https://forum.convai.com/u/User6895933)\
**Post date:** [January 27, 2025, 10:37pm UTC](https://forum.convai.com/t/help-error-404-since-your-new-characters/2689/1 "2025-01-27T22:37:18Z")

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Hello,

Since your update with new characters in convai website, I can’t access my old characters that I created, when I clic on the old experiences that I created, it displays the page at first but after 2-3 seconds it redirects it to this page : [Status - 404](https://convai.com/experience-not-found)

So my experiences exist but I can’t change them because as said when I try to access them it first works but it directly redirect me to a 404 page.

It seems that there is an issue with that since you modified how the characters work. Is it something you are aware of and are working on ? is it something that will be fix soon or is there something that I have to do on my end ? or will it always stays like that, because it blocks me 😕

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**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\
**Post date:** [January 27, 2025, 11:56pm UTC](https://forum.convai.com/t/help-error-404-since-your-new-characters/2689/2 "2025-01-27T23:56:13Z")

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Hello @User6895933 ,

Thank you for sharing the details of your issue. To help us investigate and resolve this, could you please provide the following:

1. **Character ID** :
2. A **video** demonstrating the issue:
3. **Browser Console Logs** :

- Open your browser’s developer tools by pressing `F12` or `Ctrl + Shift + J` (Windows/Linux) or `Cmd + Option + J` (Mac).
- Switch to the **Console** tab and capture any errors or warnings.

These details will assist us in reproducing the issue and finding a solution. Let us know if you need help gathering this information! 😊

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**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\
**Post date:** [January 28, 2025, 2:25pm UTC](https://forum.convai.com/t/help-error-404-since-your-new-characters/2689/3 "2025-01-28T14:25:19Z")

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Hello @User6895933,

**Thank you for reporting this issue!**

We have identified the problem as being related to cloned characters and have resolved the bug. Could you please try accessing your characters again and let us know if the issue persists?

We appreciate your patience and understanding! 😊

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**Author:** ![system](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/1X/e60ef96aa7334c5ccf6682f6c6dbc20fcfa96b49.png) [@system](https://forum.convai.com/u/system)\
**Post date:** [January 31, 2025, 2:25pm UTC](https://forum.convai.com/t/help-error-404-since-your-new-characters/2689/4 "2025-01-31T14:25:39Z")

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