# Hi, I need help with my Convai integration **URL:** \ **Category:** API, Auth & Backend\ **Tags:** question, core-api\ **Created:** [April 21, 2026, 12:08am UTC](https://forum.convai.com/t/hi-i-need-help-with-my-convai-integration/6094 "2026-04-21T00:08:41Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Idris\_Serrafi](https://avatars.discourse-cdn.com/v4/letter/i/e9c0ed/32.png) [@Idris\_Serrafi](https://forum.convai.com/u/Idris_Serrafi)\ **Post date:** [April 21, 2026, 12:08am UTC](https://forum.convai.com/t/hi-i-need-help-with-my-convai-integration/6094/1 "2026-04-21T00:08:42Z")
Hi, I’m using Convai with Zapier and Google Sheets. Manual API test works and data is saved in Sheets, but in live chat the avatar asks for info and nothing is sent. Also “Connect to” in final section shows no API function, only sections. Not sure what’s missing. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 21, 2026, 1:56pm UTC](https://forum.convai.com/t/hi-i-need-help-with-my-convai-integration/6094/2 "2026-04-21T13:56:57Z")
Hello, **Welcome to the Convai Developer Forum!** What LLM are you using? ---
**Author:** ![Idris\_Serrafi](https://avatars.discourse-cdn.com/v4/letter/i/e9c0ed/32.png) [@Idris\_Serrafi](https://forum.convai.com/u/Idris_Serrafi)\ **Post date:** [April 22, 2026, 6:58pm UTC](https://forum.convai.com/t/hi-i-need-help-with-my-convai-integration/6094/3 "2026-04-22T18:58:55Z")
hi I’m using Gemini 2.5 Flash, and I also tried GPT-4o Mini, but I’m facing the same issue. In test mode, everything works correctly and the data is sent to Google Sheets via Zapier. However, when I use the avatar agent, it collects the information but doesn’t send any data to Google Sheets ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 22, 2026, 7:37pm UTC](https://forum.convai.com/t/hi-i-need-help-with-my-convai-integration/6094/4 "2026-04-22T19:37:44Z")
Could you please share the Character ID and Session ID? ---
**Author:** ![Idris\_Serrafi](https://avatars.discourse-cdn.com/v4/letter/i/e9c0ed/32.png) [@Idris\_Serrafi](https://forum.convai.com/u/Idris_Serrafi)\ **Post date:** [April 22, 2026, 7:58pm UTC](https://forum.convai.com/t/hi-i-need-help-with-my-convai-integration/6094/5 "2026-04-22T19:58:51Z")
ID: f0c02176-14eb-11f1-a0cf-42010a7be02c > **[Meet Jamal](https://x.convai.com/experience/3651c73c-99dd-4ad6-9e66-487cadae0bcd?xpid=3651c73c-99dd-4ad6-9e66-487cadae0bcd&type=public)** > > Interacting with the Digitactile Assistance Agent offers a smooth, intuitive, and immersive digital experience. Designed to simplify access to innovative solutions, the agent guides users through services, products, and interactive technologies in a... ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 24, 2026, 12:28pm UTC](https://forum.convai.com/t/hi-i-need-help-with-my-convai-integration/6094/6 "2026-04-24T12:28:03Z")
Are you testing on legacy playground? ---
**Author:** ![Idris\_Serrafi](https://avatars.discourse-cdn.com/v4/letter/i/e9c0ed/32.png) [@Idris\_Serrafi](https://forum.convai.com/u/Idris_Serrafi)\ **Post date:** [April 24, 2026, 12:59pm UTC](https://forum.convai.com/t/hi-i-need-help-with-my-convai-integration/6094/7 "2026-04-24T12:59:48Z")
Yes, im using legacy playground. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 24, 2026, 1:19pm UTC](https://forum.convai.com/t/hi-i-need-help-with-my-convai-integration/6094/8 "2026-04-24T13:19:59Z")
Are you testing on chatbox or Convai experiences? ---
**Author:** ![Idris\_Serrafi](https://avatars.discourse-cdn.com/v4/letter/i/e9c0ed/32.png) [@Idris\_Serrafi](https://forum.convai.com/u/Idris_Serrafi)\ **Post date:** [April 24, 2026, 1:23pm UTC](https://forum.convai.com/t/hi-i-need-help-with-my-convai-integration/6094/9 "2026-04-24T13:23:30Z")
![Capture d’écran 2026-04-23 à 01.28.40](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/0/013b271c533ee7c3017d83073824bb674e544662.jpeg) ---
**Author:** ![Idris\_Serrafi](https://avatars.discourse-cdn.com/v4/letter/i/e9c0ed/32.png) [@Idris\_Serrafi](https://forum.convai.com/u/Idris_Serrafi)\ **Post date:** [April 26, 2026, 3:38pm UTC](https://forum.convai.com/t/hi-i-need-help-with-my-convai-integration/6094/10 "2026-04-26T15:38:09Z")
but it’s still not working! the avatar say it save data but itd call the API ! ---
**Author:** ![sbhattacharya](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/sbhattacharya/32/2883_2.png) [@sbhattacharya](https://forum.convai.com/u/sbhattacharya)\ **Post date:** [April 28, 2026, 7:45am UTC](https://forum.convai.com/t/hi-i-need-help-with-my-convai-integration/6094/11 "2026-04-28T07:45:55Z")
Hello, it seems like there is some confusion regarding the functionalities of the platform. The Narrative Design and External APIs are two different functions. While the way you have currently set up the ND should in theory work as you are trying to make it work, but you won’t be able to connect the External API in ND decision like you want to. Our recommendations would be to test the following: 1. disable ND 2. Reduce character description to the essentials and then test If the character’s deployed already try it with a new character. ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/1X/e60ef96aa7334c5ccf6682f6c6dbc20fcfa96b49.png) [@system](https://forum.convai.com/u/system)\ **Post date:** [May 28, 2026, 7:46am UTC](https://forum.convai.com/t/hi-i-need-help-with-my-convai-integration/6094/12 "2026-05-28T07:46:16Z")
Closed on May 28, 2026, 7:46am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.