# I changed the avatar background, and now I can neither modify or delete that character

**URL:** <https://forum.convai.com/t/i-changed-the-avatar-background-and-now-i-can-neither-modify-or-delete-that-character/6484>\
**Category:** Playground & Dashboard\
**Tags:** bug\
**Created:** [August 12, 2026, 8:42am UTC](https://forum.convai.com/t/i-changed-the-avatar-background-and-now-i-can-neither-modify-or-delete-that-character/6484 "2026-08-12T08:42:19Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bixer](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/bixer/32/6984_2.png) [@bixer](https://forum.convai.com/u/bixer)\
**Post date:** [August 12, 2026, 8:42am UTC](https://forum.convai.com/t/i-changed-the-avatar-background-and-now-i-can-neither-modify-or-delete-that-character/6484/1 "2026-08-12T08:42:19Z")

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### What do you need help with?

Bug report

### Where in Playground did this happen?

Character Modify on Playground

### Impact

Blocker - I cannot continue

### Character ID

f5d1f990-8f1c-11f1-9738-42010a7be02f  
bbbe386c-68c1-11f1-85ef-42010a7be02e

### Short summary

Error while i try to open the character  
send me “Sorry. You do not have access to the character.”

### What are you trying to do?

I changed the avatar background.

### What happened?

I can neither modify nor delete that character.

### What did you expect?

To modify the avatar

### Browser

Chrome

### Operating system

Windows

### Console / network errors

- 

### I checked the relevant documentation, resources, and similar forum posts before posting.

Yes

### I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

Yes

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<div class="post-metadata">

**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\
**Post date:** [August 13, 2026, 12:48pm UTC](https://forum.convai.com/t/i-changed-the-avatar-background-and-now-i-can-neither-modify-or-delete-that-character/6484/2 "2026-08-13T12:48:55Z")

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Could you please try again?

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<div class="post-metadata">

**Author:** ![bixer](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/bixer/32/6984_2.png) [@bixer](https://forum.convai.com/u/bixer)\
**Post date:** [August 13, 2026, 1:58pm UTC](https://forum.convai.com/t/i-changed-the-avatar-background-and-now-i-can-neither-modify-or-delete-that-character/6484/3 "2026-08-13T13:58:31Z")

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now its working

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<div class="post-metadata">

**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\
**Post date:** [August 13, 2026, 2:07pm UTC](https://forum.convai.com/t/i-changed-the-avatar-background-and-now-i-can-neither-modify-or-delete-that-character/6484/4 "2026-08-13T14:07:46Z")

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