In the XR Demo session will not come online when character is spawned

What do you need help with?

Question

Installation method

Unity Asset Store

Issue area

Lip Sync / Facial Animation

Impact

Blocker - I cannot continue

Unity version

6000.4.5f1

Convai Unity SDK version

4.40.0

Target platform

Android

Where does it happen?

Sample scene

Short summary

When I spawn the carachter the session wil not come online

What happened?

I followed the tutorial https://www.youtube.com/watch?v=o7i7yeVpm5g
When I run the demo on my quest and the character is spawned the session does not come online. when I try the same with the character already in the scene before start, then the session will start, what am I doeing wrong?

I checked the relevant documentation, resources, and similar forum posts before posting.

on

I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

Could you please elaborate a bit more?

What do you mean by “the session does not come online”? Are you seeing an error message?

Also, could you clarify what you mean by “when I try the same with the character already in the scene before start”? Are you saying the session starts correctly when the character is placed in the scene before entering Play mode, but does not start when the character is spawned at runtime?

A short video and the Unity console logs would help us understand the issue more clearly.

Exactly, when I have the prefab in the scene before start all works fine, with session start I mean the connection to the convai backend is green, running.
When I do not have the prefab in the scene , and attached to the object spawner then the character will come into the scene, however will not get connected (red).
I can not proveide a video at this time (middle og the night) and the project is running in my Quest headset (Stand alone), I do however have a error message if I run without the preffab in the scene:

Thank you for clarifying.

This issue is expected to be resolved in Convai Unity SDK 4.4.1.

The update is currently under review by the Unity Asset Store and should be published within the next one or two days, depending on the review process. Once it is available, please update the SDK and test again.

The update has been released.

Could you please update to the latest version and try again?

Hi K3,

New SDK 4.4.1 did indeed solve the problem of getting a connection on a spawned character.

Thanks, this solved this problem.