# Issue: Custom ElevenLabs voices not appearing in Convai Dashboard after 2-3 days

**URL:** <https://forum.convai.com/t/issue-custom-elevenlabs-voices-not-appearing-in-convai-dashboard-after-2-3-days/6590>\
**Category:** Voice, Speech & Language\
**Tags:** elevenlabs, question\
**Created:** [October 2, 2026, 4:09am UTC](https://forum.convai.com/t/issue-custom-elevenlabs-voices-not-appearing-in-convai-dashboard-after-2-3-days/6590 "2026-10-02T04:09:20Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![quest\_koeno](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/quest_koeno/32/6202_2.png) [@quest\_koeno](https://forum.convai.com/u/quest_koeno)\
**Post date:** [October 2, 2026, 4:09am UTC](https://forum.convai.com/t/issue-custom-elevenlabs-voices-not-appearing-in-convai-dashboard-after-2-3-days/6590/1 "2026-10-02T04:09:20Z")

</div>

### What do you need help with?

Bug report

### Issue area

Voice Provider

### Impact

Major - a core flow is broken

### Character ID

5e31a3f9-fb98-42a7-aa0c-aa57c07e8aee

### Where does it happen?

Convai Playground

### Language

Japanese(original voice data), Korean

### Voice provider

Eleven labs

### Voice name

Kimura, otsuto, hara, haruka…and more

### Environment

browser

### Short summary

Custom ElevenLabs voices not appearing

### What happened?

Custom ElevenLabs voices not appearing

### Screenshots, recording, audio sample, or logs

 ![スクリーンショット 2026-10-02 12.58.44.png](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/3/366eaac57e208904919c2a474d4f377fa39a834f.jpeg)

### I checked the relevant documentation, resources, and similar forum posts before posting.

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### I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

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