# Knowledge Bank - does not answer what it should
**URL:** https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124
**Category:** Unreal Engine Plugin
**Tags:** question, unreal-engine
**Created:** [June 18, 2024, 7:51pm UTC](https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124 "2024-06-18T19:51:15Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [June 18, 2024, 7:51pm UTC](https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124/1 "2024-06-18T19:51:15Z")
**Original Discord Post by darkladen | 2024-06-18 19:51:15**
Hi, I have tried quite a lot with the “knowledge bank” part but whenever I ask about document information (it is a list of shops and each shop has 3 columns of information). I have prepared the document in different formats but it always gives me incomplete information and some information is not even given even though it is in the document.
## An example of the data is the following:
## Shop name: La Pica Main products: Hamburgers Location: 1T2MCO017/1T2MCO022 Terminal: 2 Floor: 1
With that reference I have a list of 45 shops for testing and the document size is 5.22 KB, which is very little. I have tried formatting in blocks, json, csv, etc. and the same thing always happens.
Any solution ?
---
### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [June 22, 2024, 11:05am UTC](https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124/2 "2024-06-22T11:05:22Z")
**Reply by k3kalinix | 2024-06-22 11:05:22**
Hello \<@305834434178056192\>
---
### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [June 22, 2024, 11:06am UTC](https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124/3 "2024-06-22T11:06:14Z")
**Reply by k3kalinix | 2024-06-22 11:06:14**
Can you please review this documentation?
[Knowledge Bank Best Practices](https://docs.convai.com/api-docs/convai-playground/character-creator-tool/knowledge-bank#knowledge-bank-best-practices)
**Embedded Content:**
**Knowledge Bank | Documentation**
This page demonstrates how to use the knowledge bank to add more information to your character than you can using the backstory alone.
Link: [Knowledge Bank | Documentation](https://docs.convai.com/api-docs/convai-playground/character-creator-tool/knowledge-bank)
---
### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [June 24, 2024, 2:15pm UTC](https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124/4 "2024-06-24T14:15:50Z")
**Reply by darkladen | 2024-06-24 14:15:50**
Yes, I have seen a lot of documentation, videos, etc etc, but no matter how much testing I do, there are always elements of the data that it is not able to deliver. In Chat GPT one can deliver data tables, json, etc, and it is able to respond well to each information delivered but here in convai it is not the same. I leave a sample of data:
## Example 1
## Store name: Bon Bon, Main Products: Completos, Location: #1T2MCO001#, Terminal: 2, Floor: 1 Store name: La Pica, Main Products: Hamburguesas, Location: #1T2MCO017/1T2MCO022#, Terminal: 2, Floor: 1
## Example 2
{
Store name: Bon Bon,
Main Products: Completos,
Location: #1T2MCO001#,
Terminal: 2,
Floor: 1
},
{
Store name: La Pica,
Main Products: Hamburguesas,
Location: #1T2MCO017/1T2MCO022#,
Terminal: 2,
Floor: 1
}
---
### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [June 24, 2024, 2:28pm UTC](https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124/5 "2024-06-24T14:28:07Z")
**Reply by darkladen | 2024-06-24 14:28:07**
Additional: Why does the convei chat give me the following error ?
Something went wrong!
grpc: received message larger than max (4912204 vs. 4194304)
i just send the short messages… something like 3 to 10 words ?
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### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [June 24, 2024, 2:36pm UTC](https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124/6 "2024-06-24T14:36:05Z")
**Reply by darkladen | 2024-06-24 14:36:05**
Now i use this format, separated by single line:
Store Name: La Pica
Main Products: Hamburguesas
Location: 1T2MCO017/1T2MCO022
Terminal: 2
Floor: 1
Store name: Bon Bon,
Main Products: Completos,
Location: #1T2MCO001#,
Terminal: 2,
Floor: 1
And the 80% - 90% dont know the shop… very strange.
---
### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [June 24, 2024, 4:02pm UTC](https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124/7 "2024-06-24T16:02:46Z")
**Reply by darkladen | 2024-06-24 16:02:46**
I can’t believe it, the knowledge base is malfunctioning.
There is so much data that convai doesn’t know how to answer even though it has the information. I’ve done the same tests very quickly with ChatGPT and it’s amazing how accurate it is… which is what I’m looking for.
Is there any way to integrate ChatGPT with Convai ?
One of the problems is that it doesn’t accept JSON which is a structured way of delivering information to the wizard.
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### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [June 24, 2024, 4:06pm UTC](https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124/8 "2024-06-24T16:06:09Z")
**Reply by k3kalinix | 2024-06-24 16:06:09**
Hello \<@305834434178056192\>
---
### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [June 24, 2024, 4:06pm UTC](https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124/9 "2024-06-24T16:06:28Z")
**Reply by darkladen | 2024-06-24 16:06:28**
Hello !!!
---
### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [June 24, 2024, 4:07pm UTC](https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124/10 "2024-06-24T16:07:43Z")
**Reply by darkladen | 2024-06-24 16:07:43**
Knowledge Bank - does not answer what it should
---
### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [June 24, 2024, 4:08pm UTC](https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124/11 "2024-06-24T16:08:57Z")
**Reply by k3kalinix | 2024-06-24 16:08:57**
Could you please share,
Character ID:
Session IDs:
Current Answer:
Expected Answer:
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### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [June 24, 2024, 4:10pm UTC](https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124/12 "2024-06-24T16:10:19Z")
**Reply by darkladen | 2024-06-24 16:10:19**
Im creating a ticket and here share this data… this is fine ?
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### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [June 24, 2024, 4:11pm UTC](https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124/13 "2024-06-24T16:11:29Z")
**Reply by k3kalinix | 2024-06-24 16:11:29**
Okey
---
### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [June 24, 2024, 4:16pm UTC](https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124/14 "2024-06-24T16:16:15Z")
**Reply by darkladen | 2024-06-24 16:16:15**
ready, thanks.
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### Author:  [@K3](https://forum.convai.com/u/K3)
#### Post date: [November 25, 2024, 12:15pm UTC](https://forum.convai.com/t/knowledge-bank-does-not-answer-what-it-should/1124/15 "2024-11-25T12:15:05Z")
This conversation happened on the Convai Discord Server, so this post will be closed.