# Knowledge bank exhaustiveness degrades after a certain point **URL:** \ **Category:** Knowledge Bank\ **Tags:** question, knowledge-bank\ **Created:** [January 17, 2024, 8:58am UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940 "2024-01-17T08:58:21Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 17, 2024, 8:58am UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/1 "2024-01-17T08:58:21Z")
**Original Discord Post by redde81 | 2024-01-17 08:58:21** Hi, I was told to post here for this problem we are facing. We are building a POC App for our high profile business clients and just until few months ago our Character was replying neatly and exhaustively to all our queries. This changed since recent times and now we are facing this problem: 1. When a few knowledge files are connected, our character responds to all of our questions in detail, it knows the correct answers 2. as soon as we connect another knowledge file the character stops replying to our questions in a reliable way See attached example video: we have a CMS, it has a name, it is being described in our knowledge. After a certain “knowledge threshold” (doesn’t matter which file is connected, as long as it’s big enough to trigger this problem), the knowledge about this specific topic degrades and the Character starts replying in a a generic way and “forgets” the details we provided. We are looking forward to use convai with our clients but this problem has brought our POC to a halt since we cannot reliably guarantee some questions will be answered satisfactorily. Thanks for your time **Attachments:** - [Screenshare\_-\_2024-01-17\_9\_53\_04\_AM.mp4](https://cdn.discordapp.com/attachments/1197102602899423252/1197102603566333962/Screenshare_-_2024-01-17_9_53_04_AM.mp4?ex=673e4d6d&is=673cfbed&hm=848181358d24a37f172c4177299333ee5461a4e63f2de842c3e5a7a979baa1f9&) ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 17, 2024, 9:08am UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/2 "2024-01-17T09:08:35Z")
**Reply by k3kalinix | 2024-01-17 09:08:35** Hello \<@267772605434429450\>, Welcome to Convai Community! ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 17, 2024, 9:09am UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/3 "2024-01-17T09:09:54Z")
**Reply by k3kalinix | 2024-01-17 09:09:54** \<@1118275510926053447\> \<@1122925292500033637\> can you help? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 17, 2024, 11:26pm UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/4 "2024-01-17T23:26:39Z")
**Reply by nyla3206 | 2024-01-17 23:26:39** Hello, sorry for the delay. we are checking the behavior. Can you share you character ID ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 18, 2024, 8:28am UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/5 "2024-01-18T08:28:50Z")
**Reply by redde81 | 2024-01-18 08:28:50** Hi! thanks for checking out. Character ID is 8bac33da-6122-11ee-a555-42010a40000b ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 18, 2024, 8:30am UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/6 "2024-01-18T08:30:34Z")
**Reply by redde81 | 2024-01-18 08:30:34** \<@1122925292500033637\> I created another one to test if it was character-related (1308f8e2-b3bf-11ee-a5ab-42010a40000f) but the new character exhibits the same behavior ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 18, 2024, 7:49pm UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/7 "2024-01-18T19:49:28Z")
**Reply by nyla3206 | 2024-01-18 19:49:28** I see thank you. I will get this triaged by the team soon ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 22, 2024, 2:25pm UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/8 "2024-01-22T14:25:11Z")
**Reply by redde81 | 2024-01-22 14:25:11** any update on this? \<@1118275510926053447\> \<@1122925292500033637\> ? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 22, 2024, 10:36pm UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/9 "2024-01-22T22:36:52Z")
**Reply by nyla3206 | 2024-01-22 22:36:52** We are checking this, could you provide the session ids of your bad interractions ? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 23, 2024, 8:45am UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/10 "2024-01-23T08:45:20Z")
**Reply by sconvai | 2024-01-23 08:45:20** We were able to identify issue on our end. We have submitted a fix. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 23, 2024, 8:45am UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/11 "2024-01-23T08:45:44Z")
**Reply by sconvai | 2024-01-23 08:45:44** The fix should reach our prod by tomorrow. I will update you once it is deployed. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 23, 2024, 4:15pm UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/12 "2024-01-23T16:15:00Z")
**Reply by redde81 | 2024-01-23 16:15:00** Thank you! I’ll let you know if it worked on our side ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 23, 2024, 8:13pm UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/13 "2024-01-23T20:13:23Z")
**Reply by sconvai | 2024-01-23 20:13:23** Hey can you please check. We have deployed the fix. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 24, 2024, 12:11pm UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/14 "2024-01-24T12:11:02Z")
**Reply by redde81 | 2024-01-24 12:11:02** we are doing tests but, for now, the situation seems GREATLY improved! ManyThanks ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 24, 2024, 12:11pm UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/15 "2024-01-24T12:11:18Z")
**Reply by k3kalinix | 2024-01-24 12:11:18** \<@267772605434429450\> ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 24, 2024, 12:11pm UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/16 "2024-01-24T12:11:33Z")
**Reply by k3kalinix | 2024-01-24 12:11:33** We are very glad that your problem has been solved. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 24, 2024, 12:11pm UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/17 "2024-01-24T12:11:48Z")
**Reply by k3kalinix | 2024-01-24 12:11:48** If you have any other questions, please do not hesitate to ask. We would be very grateful if you could leave a comment on our store pages with your company name or the name of your project. We value your feedback and comments as they help us improve our services and products. Asset Store: [NPC AI Engine - Dialog, actions, voice and lipsync - Convai | Behavior AI | Unity Asset Store](https://assetstore.unity.com/packages/tools/behavior-ai/npc-ai-dialog-actions-and-general-intelligence-by-convai-235621#reviews) ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [November 25, 2024, 12:15pm UTC](https://forum.convai.com/t/knowledge-bank-exhaustiveness-degrades-after-a-certain-point/940/18 "2024-11-25T12:15:16Z")
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