# Knowledge Bank Learning is never ending **URL:** \ **Category:** Knowledge Bank\ **Tags:** question, knowledge-bank\ **Created:** [January 17, 2026, 6:44am UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667 "2026-01-17T06:44:47Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![vworkermishuk](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/vworkermishuk/32/5855_2.png) [@vworkermishuk](https://forum.convai.com/u/vworkermishuk)\ **Post date:** [January 17, 2026, 6:44am UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/1 "2026-01-17T06:44:47Z")
Hello, I am uploading small .txt files to the Knowledge Bank. But the learning is never-ending, even after waiting many hours. Please check. Character ID: a8088e4a-f2b4-11f0-92c0-42010a7be027 ---
**Author:** ![vworkermishuk](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/vworkermishuk/32/5855_2.png) [@vworkermishuk](https://forum.convai.com/u/vworkermishuk)\ **Post date:** [January 17, 2026, 6:46am UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/2 "2026-01-17T06:46:33Z")
I have four accounts. Same happening for all. Two of them as follows: mustaneer@omniedgeit.com.au [mustaneer.rahman@gmail.com](mailto:mustaneer.rahman@gmail.com) ---
**Author:** ![thetoasterguy](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/thetoasterguy/32/5815_2.png) [@thetoasterguy](https://forum.convai.com/u/thetoasterguy)\ **Post date:** [January 17, 2026, 7:56am UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/3 "2026-01-17T07:56:46Z")
I’m experiencing the same problem. While uploading txt files for my character ID: 1470c412-638b-11f0-935e-42010a7be01f 3 of my uploads have been stuck in the endless “learning…” state for hours. Any help would be greatly appreciated. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 17, 2026, 12:17pm UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/5 "2026-01-17T12:17:01Z")
Are you still experiencing the issue? I couldn’t reproduce the issue. ---
**Author:** ![Tyke](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/tyke/32/3026_2.png) [@Tyke](https://forum.convai.com/u/Tyke)\ **Post date:** [January 17, 2026, 12:28pm UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/6 "2026-01-17T12:28:40Z")
Yep still happening, please see : > **[Screenshot 2026 01 17 122743 hosted at ImgBB](https://ibb.co/DPxKNRG6)** > > Image Screenshot 2026 01 17 122743 hosted on ImgBB Just screen capped this just now. ---
**Author:** ![vworkermishuk](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/vworkermishuk/32/5855_2.png) [@vworkermishuk](https://forum.convai.com/u/vworkermishuk)\ **Post date:** [January 17, 2026, 12:34pm UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/7 "2026-01-17T12:34:55Z")
![Convai](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/2/229fbfe90041bc3a3f4910cf29fb79edfbe34864.png) Still suffering with all of my accounts. ---
**Author:** ![vworkermishuk](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/vworkermishuk/32/5855_2.png) [@vworkermishuk](https://forum.convai.com/u/vworkermishuk)\ **Post date:** [January 17, 2026, 2:25pm UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/8 "2026-01-17T14:25:40Z")
Please let us know when it is solved. ---
**Author:** ![thetoasterguy](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/thetoasterguy/32/5815_2.png) [@thetoasterguy](https://forum.convai.com/u/thetoasterguy)\ **Post date:** [January 18, 2026, 12:37am UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/9 "2026-01-18T00:37:53Z")
I currently have 4 knowledge bank files stuck in endless learning mode, even after reducing the latest file to half the size of the previous ones that got stuck. It’s been stuck for hours, despite logging out and logging back in, which used to help. Also, the delete button is grayed out and won’t let me clear them out before trying to upload new files. Any help would be greatly appreciated. I’m trying to implement important authoring tweaks prior to a presentation. I’ve attached a screengrab. ![thetoasterguy-screengrab-1-17-26](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/d/da8d1b158b10289c949da677c33211e01bed1e56.jpeg) ---
**Author:** ![vworkermishuk](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/vworkermishuk/32/5855_2.png) [@vworkermishuk](https://forum.convai.com/u/vworkermishuk)\ **Post date:** [January 18, 2026, 10:04am UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/10 "2026-01-18T10:04:57Z")
Any update? ---
**Author:** ![vworkermishuk](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/vworkermishuk/32/5855_2.png) [@vworkermishuk](https://forum.convai.com/u/vworkermishuk)\ **Post date:** [January 18, 2026, 12:22pm UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/11 "2026-01-18T12:22:42Z")
Still the same problem. Learning……Learning……Please fix. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [January 18, 2026, 12:35pm UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/12 "2026-01-18T12:35:50Z")
I will inform you here once the issue has been resolved. ---
**Author:** ![Deepankar\_Acharyya](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/deepankar_acharyya/32/2615_2.png) [@Deepankar\_Acharyya](https://forum.convai.com/u/Deepankar_Acharyya)\ **Post date:** [January 19, 2026, 6:45am UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/13 "2026-01-19T06:45:26Z")
Hi @vworkermishuk the issue have been resolved. Can you pls check and verify once on your end? ---
**Author:** ![Tyke](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/tyke/32/3026_2.png) [@Tyke](https://forum.convai.com/u/Tyke)\ **Post date:** [January 19, 2026, 7:19am UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/15 "2026-01-19T07:19:58Z")
Hi, I just posted it’s fixed, it seemed to be at first as the “Learning” phase wasn’t happening, but it wasn’t Connected, so I pressed Connect and now it seems stuck in the learning phase again. Sorry to be a pain! I gave it about 5 minutes up to now to complete the Learning phase, it’s a small text file. EDIT : ah, seems I was too impatient, it’s now ok, it needed more time. Thank you for fixing that. ---
**Author:** ![thetoasterguy](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/thetoasterguy/32/5815_2.png) [@thetoasterguy](https://forum.convai.com/u/thetoasterguy)\ **Post date:** [January 19, 2026, 8:04pm UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/16 "2026-01-19T20:04:08Z")
Thank you so much for resolving the issue, Kaan! I was able to make progress this morning, successfully uploading a 300+ page knowledge document. And I was able to delete older drafts that had previously been stuck in the endless learning loop. Much appreciated! Jerry 🙂 ---
**Author:** ![vworkermishuk](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/vworkermishuk/32/5855_2.png) [@vworkermishuk](https://forum.convai.com/u/vworkermishuk)\ **Post date:** [January 20, 2026, 1:21am UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/17 "2026-01-20T01:21:03Z")
Excellent! The issue is fixed. Faster than the previous one now. Many thanks to convai team for the support. ---
**Author:** ![Tyke](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/tyke/32/3026_2.png) [@Tyke](https://forum.convai.com/u/Tyke)\ **Post date:** [January 21, 2026, 10:08am UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/18 "2026-01-21T10:08:33Z")
Some of mine are still stuck on Learning unfortunately, here’s a character ID it’s happening with : 3a28ace8-bb1e-11f0-b031-42010a7be025 ---
**Author:** ![sbhattacharya](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/sbhattacharya/32/2883_2.png) [@sbhattacharya](https://forum.convai.com/u/sbhattacharya)\ **Post date:** [January 21, 2026, 2:45pm UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/19 "2026-01-21T14:45:12Z")
Hello can you check once more? They should now have completed. And any future tasks should also complete within reasonable amount of time (usually less than a few hours, can take a bit longer sometimes too). ---
**Author:** ![Tyke](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/tyke/32/3026_2.png) [@Tyke](https://forum.convai.com/u/Tyke)\ **Post date:** [January 21, 2026, 4:19pm UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/20 "2026-01-21T16:19:18Z")
Thanks so much! Yes it’s completed, I will remember to give more time in future (a few hours), thanks again. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [February 3, 2026, 10:42am UTC](https://forum.convai.com/t/knowledge-bank-learning-is-never-ending/5667/21 "2026-02-03T10:42:50Z")
Closed on February 3, 2026, 10:42am UTC