# Long Term Memory Issues with New Playground Dashboard **URL:** \ **Category:** Character Intelligence\ **Tags:** question, memory\ **Created:** [May 5, 2026, 1:19am UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141 "2026-05-05T01:19:02Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Jeasy\_Sehgal](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/jeasy_sehgal/32/2881_2.png) [@Jeasy\_Sehgal](https://forum.convai.com/u/Jeasy_Sehgal)\ **Post date:** [May 5, 2026, 1:19am UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/1 "2026-05-05T01:19:02Z")
Hi Kaan, Hope you’re keeping well Buddy! Just noticed that the Digital Humans are unable to access their Long-Term Memory. I’m using plugin version 3.6.8 beta 3.3. The digital humans are unable to remember any previous discussions and the Enable Long Term Memory is switched on. Tried accessing the Dashboard for the Character and the new playground seems to be playing up, and not showing all the memory logs, but when refreshing the browser it shows up. Any clue what’s going on? I’m still testing out the new plugin V4 with Unreal Engine and have not put it into production. Any help would be most appreciated. Character IDs: 60e087de-76af-11ef-80ce-42010a7be011 81b2b358-6cca-11f0-9210-42010a7be01f Thanks! Kind Regards, Jeasy ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [May 6, 2026, 4:00pm UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/2 "2026-05-06T16:00:52Z")
Hello Jeasy, Could you please try again? ---
**Author:** ![Jeasy\_Sehgal](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/jeasy_sehgal/32/2881_2.png) [@Jeasy\_Sehgal](https://forum.convai.com/u/Jeasy_Sehgal)\ **Post date:** [May 6, 2026, 5:17pm UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/3 "2026-05-06T17:17:06Z")
Thanks Buddy, It seems to be working for one character but not the other now. I wonder if it was something I did or was it a temporary glitch. 60e087de-76af-11ef-80ce-42010a7be011: Long Term Memory Working 81b2b358-6cca-11f0-9210-42010a7be01f: Long Term Memory NOT Working Also just got this error when trying to have a conversation: [Vivience20\_20260506\_133545\_Default.log](https://forum.convai.com/uploads/short-url/ejwmw4ZpFdUwzZmxzK2X8uaEAc3.log) (78.3 KB) ConvaiGRPCLog : Warning : OnStreamWrite: Status.ok():Ok | Debug Log: | Error message: | Error Details: | Error Code:0 | Character ID:81b2b358-6cca-11f0-9210-42010a7be01f | Session ID:68a0f646bfd9e5ce0393099d15b08bb9 ---
**Author:** ![Jeasy\_Sehgal](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/jeasy_sehgal/32/2881_2.png) [@Jeasy\_Sehgal](https://forum.convai.com/u/Jeasy_Sehgal)\ **Post date:** [May 7, 2026, 1:44pm UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/4 "2026-05-07T13:44:44Z")
Hi Kaan, The Long Term Memory doesn’t seem to be working. I thought it did yesterday when I tested but this morning, it is not. I am en route to present to a delegation of researchers, industry leaders and academics from Romania. Any thing you and the team can do please regarding the Long Term Memory and the Error Code 0? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [May 7, 2026, 2:00pm UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/5 "2026-05-07T14:00:35Z")
Are you testing on playground? ---
**Author:** ![Jeasy\_Sehgal](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/jeasy_sehgal/32/2881_2.png) [@Jeasy\_Sehgal](https://forum.convai.com/u/Jeasy_Sehgal)\ **Post date:** [May 7, 2026, 2:43pm UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/6 "2026-05-07T14:43:19Z")
On the unreal engine packaged app. Even in the playground yesterday the long term memory was not working as it should. My presentation is in 20 minutes, travelling at the moment. ---
**Author:** ![Jeasy\_Sehgal](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/jeasy_sehgal/32/2881_2.png) [@Jeasy\_Sehgal](https://forum.convai.com/u/Jeasy_Sehgal)\ **Post date:** [May 8, 2026, 2:12am UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/7 "2026-05-08T02:12:56Z")
Just tested in the playground, there is no long-term memory recollection for the character unfortunately ☹ ---
**Author:** ![ayush](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ayush/32/2744_2.png) [@ayush](https://forum.convai.com/u/ayush)\ **Post date:** [May 8, 2026, 9:29am UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/8 "2026-05-08T09:29:01Z")
Hi, We checked the memory state for both of your characters and found that the existing memories are attached to this speaker profile: speaker\_id / end\_user\_id: e44dcc5e-a326-11f0-8464-42010a7be025 This profile has memories for both characters: - LightArch: 60e087de-76af-11ef-80ce-42010a7be011 - Annelore: 81b2b358-6cca-11f0-9210-42010a7be01f Long Term Memory is scoped to a specific character\_id + speaker/end\_user profile. So if a request uses a different speaker or end user identity, the character will appear to have a separate or empty memory state. To use the existing memories, please send: e44dcc5e-a326-11f0-8464-42010a7be025 Use the same speaker id as: - speaker\_id if you are using the legacy gRPC service. - end\_user\_id if you are using the WebRTC service. Also, please note that Long Term Memory is not supported for realtime services like openai realtime and gemini live ---
**Author:** ![Jeasy\_Sehgal](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/jeasy_sehgal/32/2881_2.png) [@Jeasy\_Sehgal](https://forum.convai.com/u/Jeasy_Sehgal)\ **Post date:** [May 8, 2026, 12:27pm UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/9 "2026-05-08T12:27:33Z")
Hi Ayush, Thank you. The speaker ID was set up and not been changed after the Unreal Engine project was packaged. I don’t believe it can be changed after a project has been packaged. Also in the plugin configuration in Unreal Engine when setting up speaker IDs, the screen doesn’t shore a list of the speaker IDs. How do I fix this issue but reconnecting the original speaker ID to LightArch and Annelore in the packaged project again? We’re using Claude 4.5 Opus for the characters. Do I need to re package the project? How can I reconnect the Speaker ID? The documentation only explains at a surface level and offers no clear instructions. I encourage you to check the setting Speaker IDs with plugin version 3.6.8 beta 3.3 to get a better understanding. Can you please help get this fixed. Also we need to find a way for the speaker ID to remain persistent. Everything was working as intended till two weeks back and I’m confused why this would change in its behaviour suddenly. Happy to hop on a video call to further investigate this with you. ---
**Author:** ![Jeasy\_Sehgal](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/jeasy_sehgal/32/2881_2.png) [@Jeasy\_Sehgal](https://forum.convai.com/u/Jeasy_Sehgal)\ **Post date:** [May 12, 2026, 2:36am UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/10 "2026-05-12T02:36:31Z")
Hi Ayush, Kaan, I’ve confirmed in the actual project the user ID is the same for both characters. Yet, it doesn’t seem to be working. New Memory is not being formed and retained beyond the current session for the User ID. Can you please check and help with this. Have tried repackaging the project as well. Can you help please? I have a Keynote Presentation coming up for the GARI International Conference. I am opening the conference and presenting a live demonstration. Thanks, Jeasy ---
**Author:** ![Jeasy\_Sehgal](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/jeasy_sehgal/32/2881_2.png) [@Jeasy\_Sehgal](https://forum.convai.com/u/Jeasy_Sehgal)\ **Post date:** [May 12, 2026, 5:20pm UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/11 "2026-05-12T17:20:15Z")
Hi Kaan and Ayush, Following up on the Long Term Memory issue. Despite manually resetting the User ID in the project and repackaging using SDK 3.6.8-beta.3, the issue persists for character 81b2b358-6cca-11f0-9210-42010a7be01f. Memory is still not being retained across sessions. Any further guidance would be appreciated. Kind Regards, Jeasy ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [May 12, 2026, 5:32pm UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/12 "2026-05-12T17:32:18Z")
UE team is investigating the issue and will get back to you. ---
**Author:** ![ayush](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ayush/32/2744_2.png) [@ayush](https://forum.convai.com/u/ayush)\ **Post date:** [May 13, 2026, 9:49am UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/13 "2026-05-13T09:49:39Z")
Hi Jeasy For character 81b2b358-6cca-11f0-9210-42010a7be01f in the past 2 days: - 1 speaker used: e44dcc5e-a326-11f0-8464-42010a7be025 - 245 interactions had memory in the prompt The memory used in the llm context is visible to you in the mindview section. Were you after a specific information that couldn’t be recalled? From what we can see, this may be more of a recall/response quality issue than a memory availability issue. The memory snippets are provided to the LLM as additional context, but the model still decides how to use that context in its response. In some cases it may not surface a relevant memory, may prioritize the current conversation, or may miss a detail even though the memory was available in the prompt. ---
**Author:** ![Jeasy\_Sehgal](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/jeasy_sehgal/32/2881_2.png) [@Jeasy\_Sehgal](https://forum.convai.com/u/Jeasy_Sehgal)\ **Post date:** [May 13, 2026, 11:21am UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/14 "2026-05-13T11:21:34Z")
Thanks Ayush, really appreciate you taking the time to investigate this in detail. That’s actually very insightful and aligns with some observations we’ve been exploring regarding relational continuity, memory prioritisation, and emotional persistence in empathic digital humans. I suspect the issue may indeed be less about memory availability and more about how contextual and emotionally significant memories are being prioritised and interpreted at inference time. I’ll send you a DM shortly with a bit more context from some proprietary research work I’ve been conducting around this area, as I think it may help explain some of the behavioural patterns we’re observing with the digital humans. ---
**Author:** ![Jeasy\_Sehgal](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/jeasy_sehgal/32/2881_2.png) [@Jeasy\_Sehgal](https://forum.convai.com/u/Jeasy_Sehgal)\ **Post date:** [May 18, 2026, 9:10pm UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/15 "2026-05-18T21:10:11Z")
Hi Ayush, Kaan, Following up to see if there is any updated on the Long Term Memory issue? The digital humans are still not remembering everything. No new information is being stored and recalled. It is in the memory as in the chat transcript, but they are not recalling it. Please help! ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [May 18, 2026, 9:20pm UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/16 "2026-05-18T21:20:23Z")
As Ayush mentioned earlier, we were not able to identify any issue on our end. When we tested it, Long-Term Memory appeared to be working as expected. We recommend trying with a newly created character and checking whether the same behavior occurs there as well. ---
**Author:** ![Jeasy\_Sehgal](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/jeasy_sehgal/32/2881_2.png) [@Jeasy\_Sehgal](https://forum.convai.com/u/Jeasy_Sehgal)\ **Post date:** [May 18, 2026, 9:29pm UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/17 "2026-05-18T21:29:18Z")
That is really weird, everything was working, nothing was changed on our end and suddenly the LLM doesn’t wisht o recall… Well we are in the middle of the move to Europe, will have to test once there and connected to internet… ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [May 18, 2026, 9:47pm UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/18 "2026-05-18T21:47:52Z")
It may be related to the LLM being used. When you have a chance, could you please try testing with different LLMs and also with a newly created character? We also recommend testing directly in the Playground on [convai.com](http://convai.com). You can use the Mindview feature there to inspect the interaction in more detail and better understand what the model is recalling or missing. ---
**Author:** ![Jeasy\_Sehgal](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/jeasy_sehgal/32/2881_2.png) [@Jeasy\_Sehgal](https://forum.convai.com/u/Jeasy_Sehgal)\ **Post date:** [May 18, 2026, 10:23pm UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/19 "2026-05-18T22:23:31Z")
Will do! I can’t access the Mind view either in the playground. It’s locked and asking to upgrade. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [May 20, 2026, 9:13am UTC](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141/20 "2026-05-20T09:13:11Z")
Yes, you need to upgrade your plan. [Next page](https://forum.convai.com/t/long-term-memory-issues-with-new-playground-dashboard/6141.md?page=2)