Need to repeat questions multiple times for Convai NPC to respond

I’m facing an issue while communicating with Convai NPCs. Most of the time, I have to repeat the same question 3–4 times before the NPC gives a proper response.

The voice input is being detected, but the NPC either:

  • doesn’t respond on the first attempt, or

  • gives a response only after repeating the same question multiple times.

This affects the natural flow of conversation and user experience, especially in real-time interactions.

Could you please let me know:

  • if this is a known issue,

  • if there are recommended settings (latency, mic sensitivity, confidence threshold, etc.),

  • or any best practices to improve first-attempt response accuracy?

Thanks in advance for your support.

To better understand what’s happening, could you please let us know which SDK version you are using?

Also, please share a short screen recording that shows:

  • Your full interaction with the NPC

  • Your microphone input clearly audible in the video

  • The moment when the NPC fails to respond or only responds after several attempts

With the SDK version and a video, we’ll be able to investigate this much more effectively.

Hey thank you for your response is there a way to share the videos so it will not be open to all?

How did you define your actions?

I am doing action using Animations. Whenever narrative design action called i just called the method. which just wrote which animation need to perform? I am attaching the Screenshort below.

Right now you are not using Convai’s Action feature. You are only triggering Narrative Design sections.

My suggestion:

  1. Go to convai.com, open your character, and go to the Narrative Design tab.

  2. In the Playground chatbox, recreate the same conversation you expect in your project.

  3. Confirm that the correct sections are triggered there.

If the sections are not being triggered correctly in the Playground, you will need to review and update your Decisions in the Narrative Design so they match the user input more reliably.

I checked that properly and it is totally working fine. but in the unity side if i asked same like plaground chatbox it is not giving answer sometimes. i need to repeat again. and sometime NPC give answer but not perform the actions(Animation) in unity

Yes, I understand. When you encounter this issue, please share all the logs.

Where the videos helpful?