# PixelStream experience never loads **URL:** \ **Category:** Avatar Studio\ **Tags:** avatar-studio, bug\ **Created:** [April 30, 2025, 12:31am UTC](https://forum.convai.com/t/pixelstream-experience-never-loads/3762 "2025-04-30T00:31:41Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Craig](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/craig/32/3994_2.png) [@Craig](https://forum.convai.com/u/Craig)\ **Post date:** [April 30, 2025, 12:31am UTC](https://forum.convai.com/t/pixelstream-experience-never-loads/3762/1 "2025-04-30T00:31:41Z")
I can get to the Convai Landing page, but when I try to click through to the Experience, it never loads. I have not had this issue previously. I am using Chrome on Windows 11, but a colleague first noted this on their Mac. > **[Meet Daniel (Tour Guide)](https://x.convai.com/experience/0f897192-bfaa-416f-b44e-fe1de1a24f27?xpid=0f897192-bfaa-416f-b44e-fe1de1a24f27&type=unlisted)** > **[Convai Authentication](https://login.convai.com/?returnUrl=https%3A%2F%2Fx.convai.com%2Fstream%2F%3Fsessionid%3De07d5dac-2558-11f0-9522-42010a7be01d)** ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 30, 2025, 7:40am UTC](https://forum.convai.com/t/pixelstream-experience-never-loads/3762/2 "2025-04-30T07:40:45Z")
Hello @Craig, **Welcome to the Convai Developer Forum!** Could you please try again? ---
**Author:** ![Craig](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/craig/32/3994_2.png) [@Craig](https://forum.convai.com/u/Craig)\ **Post date:** [April 30, 2025, 8:48am UTC](https://forum.convai.com/t/pixelstream-experience-never-loads/3762/3 "2025-04-30T08:48:00Z")
I have tried again. I still get only a black screen. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 30, 2025, 12:13pm UTC](https://forum.convai.com/t/pixelstream-experience-never-loads/3762/4 "2025-04-30T12:13:16Z")
Could you please check again? ---
**Author:** ![3DBear\_Account](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/3dbear_account/32/4022_2.png) [@3DBear\_Account](https://forum.convai.com/u/3DBear_Account)\ **Post date:** [April 30, 2025, 2:13pm UTC](https://forum.convai.com/t/pixelstream-experience-never-loads/3762/5 "2025-04-30T14:13:58Z")
Hi, we’ve ogt the same problem, for us pixel streaming starts, but then character says one word and then throws us out from the experience (white screen). I’m using Chrome on Mac. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 30, 2025, 2:21pm UTC](https://forum.convai.com/t/pixelstream-experience-never-loads/3762/6 "2025-04-30T14:21:01Z")
Hello @3DBear_Account, This is a different problem. Could you please create a new post? And could you please share a video? Make sure the console logs are visible. ---
**Author:** ![3DBear\_Account](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/3dbear_account/32/4022_2.png) [@3DBear\_Account](https://forum.convai.com/u/3DBear_Account)\ **Post date:** [May 2, 2025, 5:37am UTC](https://forum.convai.com/t/pixelstream-experience-never-loads/3762/7 "2025-05-02T05:37:56Z")
It is actually now working for me. We will get back and create new topic if the problem comes up again ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [May 2, 2025, 5:48am UTC](https://forum.convai.com/t/pixelstream-experience-never-loads/3762/8 "2025-05-02T05:48:22Z")
Yes, the bug has been fixed. ---
**Author:** ![Craig](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/craig/32/3994_2.png) [@Craig](https://forum.convai.com/u/Craig)\ **Post date:** [May 2, 2025, 6:26am UTC](https://forum.convai.com/t/pixelstream-experience-never-loads/3762/10 "2025-05-02T06:26:34Z")
No, the bug has not been fixed. I still only see a black screen. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [May 2, 2025, 7:39am UTC](https://forum.convai.com/t/pixelstream-experience-never-loads/3762/11 "2025-05-02T07:39:22Z")
Make sure you have configured your character. Do not use the old RPM character. ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/1X/e60ef96aa7334c5ccf6682f6c6dbc20fcfa96b49.png) [@system](https://forum.convai.com/u/system)\ **Post date:** [June 1, 2025, 7:40am UTC](https://forum.convai.com/t/pixelstream-experience-never-loads/3762/12 "2025-06-01T07:40:15Z")
Closed on June 1, 2025, 7:40am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.