# Response problem in a Unreal build **URL:** \ **Category:** Unreal Engine Plugin\ **Tags:** unreal-engine, question\ **Created:** [August 28, 2025, 3:56pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023 "2025-08-28T15:56:52Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Cesar\_Uribe](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Cesar\_Uribe](https://forum.convai.com/u/Cesar_Uribe)\ **Post date:** [August 28, 2025, 3:56pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/1 "2025-08-28T15:56:52Z")
We’re having an issue with our build in Unreal. Starting today, it began showing problems with responses: it seems to get confused, takes a long time to reply, as if it doesn’t understand what’s happening, or it simply resets. Up until yesterday, it was working correctly. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [August 28, 2025, 4:58pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/2 "2025-08-28T16:58:03Z")
Hello @Cesar_Uribe, **Welcome to the Convai Developer Forum!** Could you please share the logs so we can take a closer look? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [August 29, 2025, 12:42pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/5 "2025-08-29T12:42:34Z")
Could you try with a different LLM and voice? ---
**Author:** ![Cesar\_Uribe](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Cesar\_Uribe](https://forum.convai.com/u/Cesar_Uribe)\ **Post date:** [August 29, 2025, 12:46pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/6 "2025-08-29T12:46:16Z")
we use claude-3-5-sonnet, what one you recomend?, i can´t change the voice, this is for a posible client that like that voice ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [August 29, 2025, 1:28pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/7 "2025-08-29T13:28:42Z")
Could you please try again? ---
**Author:** ![Cesar\_Uribe](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Cesar\_Uribe](https://forum.convai.com/u/Cesar_Uribe)\ **Post date:** [August 29, 2025, 1:29pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/8 "2025-08-29T13:29:17Z")
Whit claude-3-5-sonnet? ---
**Author:** ![Deepankar\_Acharyya](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/deepankar_acharyya/32/2615_2.png) [@Deepankar\_Acharyya](https://forum.convai.com/u/Deepankar_Acharyya)\ **Post date:** [August 29, 2025, 1:29pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/9 "2025-08-29T13:29:52Z")
Hi @Cesar_Uribe can you pls confirm if you are still observing the issue ? ---
**Author:** ![Cesar\_Uribe](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Cesar\_Uribe](https://forum.convai.com/u/Cesar_Uribe)\ **Post date:** [August 29, 2025, 1:52pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/10 "2025-08-29T13:52:57Z")
At the moment it feels a bit better, but the lip-sync is still getting stuck occasionally, and the response times are longer than usual. ---
**Author:** ![Cesar\_Uribe](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Cesar\_Uribe](https://forum.convai.com/u/Cesar_Uribe)\ **Post date:** [August 29, 2025, 2:04pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/11 "2025-08-29T14:04:30Z")
At times it seems to be working fine, but then it goes back to taking longer to respond or gets stuck processing and doesn’t switch to listening. ---
**Author:** ![Cesar\_Uribe](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Cesar\_Uribe](https://forum.convai.com/u/Cesar_Uribe)\ **Post date:** [August 29, 2025, 2:24pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/12 "2025-08-29T14:24:08Z")
Sometimes when it fails badly, we get the following: ConvaiGRPCLog: Warning: OnStreamFinish: Status.ok():Not Ok | Debug Log: | Error message:enter idle | Error Details: | Error Code:14 | Character ID:5eda4490-0f14-11f0-9e64-42010a7be01a | Session ID:5f0c07b2c8c70a61667ad3404180651f ConvaiChatbotComponentLog: Warning: UConvaiChatbotComponent Get Response Failed! | Character ID : 5eda4490-0f14-11f0-9e64-42010a7be01a | Session ID : 5f0c07b2c8c70a61667ad3404180651f ConvaiChatbotComponentLog: UConvaiChatbotComponent Request Finished! | Character ID : 5eda4490-0f14-11f0-9e64-42010a7be01a | Session ID : 5f0c07b2c8c70a61667ad3404180651f LogBlueprintUserMessages: [ConvaiDemoPawn\_C\_0] Error! See logs in Window-\>Output Log. We have this error message: “Error! See logs in Window-\>Output Log.” cuando se dispara el evento del Convai ChatBot llamado “On Failure” ---
**Author:** ![Cesar\_Uribe](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Cesar\_Uribe](https://forum.convai.com/u/Cesar_Uribe)\ **Post date:** [August 29, 2025, 2:37pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/13 "2025-08-29T14:37:43Z")
This is a fragment of the log, right when the conversation ends and the text of what the character should say arrives, but the audio was not played and no lip-sync animation occurred. [Convai\_Speech\_Error.txt](https://forum.convai.com/uploads/short-url/t3XWHG5bUpThQ9HJesvwIjJFJtt.txt) (3.6 KB) ---
**Author:** ![Cesar\_Uribe](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Cesar\_Uribe](https://forum.convai.com/u/Cesar_Uribe)\ **Post date:** [August 29, 2025, 9:55pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/14 "2025-08-29T21:55:29Z")
can you give me some help with this? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [August 29, 2025, 11:27pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/15 "2025-08-29T23:27:42Z")
Could you please try again? ---
**Author:** ![Cesar\_Uribe](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Cesar\_Uribe](https://forum.convai.com/u/Cesar_Uribe)\ **Post date:** [August 30, 2025, 1:11pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/16 "2025-08-30T13:11:43Z")
I tried again, but the issues persist. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [August 31, 2025, 9:53am UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/17 "2025-08-31T09:53:59Z")
Could you share a video that shows the problem? ---
**Author:** ![Cesar\_Uribe](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Cesar\_Uribe](https://forum.convai.com/u/Cesar_Uribe)\ **Post date:** [September 1, 2025, 2:09pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/18 "2025-09-01T14:09:55Z")
Can you give a mail to share that video?? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [September 2, 2025, 10:10am UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/19 "2025-09-02T10:10:45Z")
You can upload it to Drive and share the link via DM. ---
**Author:** ![Cesar\_Uribe](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Cesar\_Uribe](https://forum.convai.com/u/Cesar_Uribe)\ **Post date:** [September 2, 2025, 1:18pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/20 "2025-09-02T13:18:19Z")
i send you a DM with that ---
**Author:** ![Cesar\_Uribe](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Cesar\_Uribe](https://forum.convai.com/u/Cesar_Uribe)\ **Post date:** [September 2, 2025, 9:13pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/21 "2025-09-02T21:13:36Z")
Any information about that?? ---
**Author:** ![Cesar\_Uribe](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Cesar\_Uribe](https://forum.convai.com/u/Cesar_Uribe)\ **Post date:** [September 3, 2025, 1:57pm UTC](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023/22 "2025-09-03T13:57:18Z")
hi, do you have some information about this problem, It’s been several days now and the issue is still ongoing without a solution. [Next page](https://forum.convai.com/t/response-problem-in-a-unreal-build/5023.md?page=2)