# The Eleven Labs API doesn't work

**URL:** <https://forum.convai.com/t/the-eleven-labs-api-doesnt-work/3966>\
**Category:** Voice, Speech & Language\
**Tags:** elevenlabs, question, language-and-speech\
**Created:** [May 15, 2025, 1:13pm UTC](https://forum.convai.com/t/the-eleven-labs-api-doesnt-work/3966 "2025-05-15T13:13:59Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![hemillyavent109](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/hemillyavent109/32/3720_2.png) [@hemillyavent109](https://forum.convai.com/u/hemillyavent109)\
**Post date:** [May 15, 2025, 1:13pm UTC](https://forum.convai.com/t/the-eleven-labs-api-doesnt-work/3966/1 "2025-05-15T13:13:59Z")

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![image](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/2/2054d1ef00f53dfe7ab07b01cc3675e99fecb2ef.png)

I put an eleven labs api in my project (I have a paid account) and when using a private voice it gave me this error.

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**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\
**Post date:** [May 15, 2025, 1:18pm UTC](https://forum.convai.com/t/the-eleven-labs-api-doesnt-work/3966/2 "2025-05-15T13:18:07Z")

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Hello @hemillyavent109,

**Welcome to the Convai Developer Forum!**

Please make sure to follow this documentation:

> **[ElevenLabs API Integration | Documentation](https://docs.convai.com/api-docs/plugins-and-integrations/other-integrations/third-party-api-integrations/elevenlabs-api-integration)**
>
> This is a guide on how to integrate your ElevenLabs voices with Convai characters

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<div class="post-metadata">

**Author:** ![hemillyavent109](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/hemillyavent109/32/3720_2.png) [@hemillyavent109](https://forum.convai.com/u/hemillyavent109)\
**Post date:** [May 15, 2025, 2:41pm UTC](https://forum.convai.com/t/the-eleven-labs-api-doesnt-work/3966/3 "2025-05-15T14:41:16Z")

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When I create a voice and adjust the parameters in Eleven Labs, it comes out exactly the same as in convai?

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**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\
**Post date:** [May 15, 2025, 2:46pm UTC](https://forum.convai.com/t/the-eleven-labs-api-doesnt-work/3966/4 "2025-05-15T14:46:01Z")

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Currently, no. Custom parameter adjustments made directly in ElevenLabs are not fully reflected in Convai. We are actively working on enabling voice customization directly through Convai, and this feature is on our roadmap.

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**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\
**Post date:** [May 28, 2025, 10:03pm UTC](https://forum.convai.com/t/the-eleven-labs-api-doesnt-work/3966/6 "2025-05-28T22:03:35Z")

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Closed on May 28, 2025, 10:03pm UTC