# Thumbnail not Uploading **URL:** \ **Category:** Avatar Studio\ **Tags:** avatar-studio, question, bug\ **Created:** [March 24, 2025, 8:13pm UTC](https://forum.convai.com/t/thumbnail-not-uploading/3370 "2025-03-24T20:13:09Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![ND\_ODL](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/nd_odl/32/3610_2.png) [@ND\_ODL](https://forum.convai.com/u/ND_ODL)\ **Post date:** [March 24, 2025, 8:13pm UTC](https://forum.convai.com/t/thumbnail-not-uploading/3370/1 "2025-03-24T20:13:09Z")
Hello! I can’t seem to get my thumbnail to save on the dashboard. The image uploads correctly and I save but when I refresh the image is no longer there. Additionally, when I open the experience using the sharable link, no thumbnail is seen. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [March 24, 2025, 8:17pm UTC](https://forum.convai.com/t/thumbnail-not-uploading/3370/2 "2025-03-24T20:17:51Z")
Hello @ND_ODL, **Welcome to the Convai Developer Forum!** Could you please share a screen recording of the issue, making sure the console logs are visible? This will help us better understand what’s going wrong and assist you more effectively. ---
**Author:** ![ND\_ODL](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/nd_odl/32/3610_2.png) [@ND\_ODL](https://forum.convai.com/u/ND_ODL)\ **Post date:** [March 26, 2025, 1:27pm UTC](https://forum.convai.com/t/thumbnail-not-uploading/3370/3 "2025-03-26T13:27:40Z")
This is a screen recording of my dashboard showing what i mean. I get prompted that the thumnbail uploaded correctly, but when I refresh, it dissapears. Even when I don’t refresh and I share the link to the experience, the thumbnail is not seen ---
**Author:** ![ND\_ODL](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/nd_odl/32/3610_2.png) [@ND\_ODL](https://forum.convai.com/u/ND_ODL)\ **Post date:** [April 10, 2025, 7:13pm UTC](https://forum.convai.com/t/thumbnail-not-uploading/3370/4 "2025-04-10T19:13:23Z")
@K3 is there a fix to this yet? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 11, 2025, 1:26pm UTC](https://forum.convai.com/t/thumbnail-not-uploading/3370/5 "2025-04-11T13:26:17Z")
The update is expected to roll out on Monday. Thanks for your patience! ---
**Author:** ![ND\_ODL](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/nd_odl/32/3610_2.png) [@ND\_ODL](https://forum.convai.com/u/ND_ODL)\ **Post date:** [April 14, 2025, 5:01pm UTC](https://forum.convai.com/t/thumbnail-not-uploading/3370/6 "2025-04-14T17:01:24Z")
Awesome thanks! Will there be a PSA regarding the release ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 15, 2025, 9:11am UTC](https://forum.convai.com/t/thumbnail-not-uploading/3370/7 "2025-04-15T09:11:31Z")
Hello @ND_ODL, Could you please check? ---
**Author:** ![ND\_ODL](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/nd_odl/32/3610_2.png) [@ND\_ODL](https://forum.convai.com/u/ND_ODL)\ **Post date:** [April 15, 2025, 1:11pm UTC](https://forum.convai.com/t/thumbnail-not-uploading/3370/8 "2025-04-15T13:11:09Z")
@K3 It worked! However, I might add one suggestion and have a quick question. After uploading the thumbnail and refreshing the page, the thumbnail image does not stay in the preview window, you can only tell that a character retained its thumbnail by actually opening the interaction link. Additionally, could you note the preferred dimensions for thumbnails? And is there a way to turn off the black gradient on the thumbnail picture? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [April 15, 2025, 1:19pm UTC](https://forum.convai.com/t/thumbnail-not-uploading/3370/9 "2025-04-15T13:19:35Z")
Could you please share a screenshot? ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/1X/e60ef96aa7334c5ccf6682f6c6dbc20fcfa96b49.png) [@system](https://forum.convai.com/u/system)\ **Post date:** [May 28, 2025, 8:33pm UTC](https://forum.convai.com/t/thumbnail-not-uploading/3370/10 "2025-05-28T20:33:05Z")
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