# UE5.6 Custom avatar was successfully uploaded but is not downloading on Convai-avatar studio **URL:** \ **Category:** Unreal Engine Plugin\ **Tags:** avatar-studio, question, unreal-engine\ **Created:** [October 9, 2025, 5:44pm UTC](https://forum.convai.com/t/ue5-6-custom-avatar-was-successfully-uploaded-but-is-not-downloading-on-convai-avatar-studio/5295 "2025-10-09T17:44:21Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![prescila.baptista](https://avatars.discourse-cdn.com/v4/letter/p/838e76/32.png) [@prescila.baptista](https://forum.convai.com/u/prescila.baptista)\ **Post date:** [October 9, 2025, 5:44pm UTC](https://forum.convai.com/t/ue5-6-custom-avatar-was-successfully-uploaded-but-is-not-downloading-on-convai-avatar-studio/5295/1 "2025-10-09T17:44:21Z")
Hello, we’re a bank and we’re building a custom avatar for our anniversary that we’ll import into Convai, along with a custom voice generated via Eleven Labs. To build our avatar, we’re using Character Creator (with Autoimport for Unreal Engine) + Unreal Engine 5.6. As you can see in the image, the import and upload process was successful, as shown in the first image below. In the meantime, we’re having an issue: the avatar thumbnail is listed, but we can’t download and use it, as seen in the image below. Please, we would like to have this problem resolved. ![asset uploaded successfull](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/c/c629ff8eec7310924d726157652a9b6cf64e45ff.jpeg) ![issue-downloading](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/b/b30a95c0501ab83082d9d5e63238b30a52ce70a0.jpeg) ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [October 9, 2025, 9:28pm UTC](https://forum.convai.com/t/ue5-6-custom-avatar-was-successfully-uploaded-but-is-not-downloading-on-convai-avatar-studio/5295/2 "2025-10-09T21:28:09Z")
Hello, **Welcome to the Convai Developer Forum!** You’re currently using Unreal Engine 5.6, but Avatar Studio only supports avatars uploaded from UE 5.5 at the moment. Support for 5.6 is coming very soon, once it’s enabled, you’ll be able to download and use your uploaded avatar without issues. ---
**Author:** ![prescila.baptista](https://avatars.discourse-cdn.com/v4/letter/p/838e76/32.png) [@prescila.baptista](https://forum.convai.com/u/prescila.baptista)\ **Post date:** [October 10, 2025, 11:40am UTC](https://forum.convai.com/t/ue5-6-custom-avatar-was-successfully-uploaded-but-is-not-downloading-on-convai-avatar-studio/5295/3 "2025-10-10T11:40:40Z")
Hello, We recreated the project on UE5.5. Now the download process starts but stops until the finish. ![5.5uploaded successfully](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/8/872cf7efefc3146b3d151706090acf8f771edf99.jpeg) ![UE5.5-no download](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/d/d4c329e1b0761172295c4d1ecd6ba6d708158315.jpeg) ---
**Author:** ![Anmol](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/anmol/32/4753_2.png) [@Anmol](https://forum.convai.com/u/Anmol)\ **Post date:** [October 10, 2025, 11:57am UTC](https://forum.convai.com/t/ue5-6-custom-avatar-was-successfully-uploaded-but-is-not-downloading-on-convai-avatar-studio/5295/4 "2025-10-10T11:57:26Z")
Hello, can you please share full logs of the upload process and the asset id of that avatar. You can find the asset id in the top Asset Uploader ui. ---
**Author:** ![prescila.baptista](https://avatars.discourse-cdn.com/v4/letter/p/838e76/32.png) [@prescila.baptista](https://forum.convai.com/u/prescila.baptista)\ **Post date:** [October 10, 2025, 12:09pm UTC](https://forum.convai.com/t/ue5-6-custom-avatar-was-successfully-uploaded-but-is-not-downloading-on-convai-avatar-studio/5295/5 "2025-10-10T12:09:54Z")
asset id: d520392e-e5e8-4574-88bf-3768cc14f12b See atached the logs file. [LogStats Stats thread started at 0..txt](https://forum.convai.com/uploads/short-url/xcDBx692vvm4xUCRiXT8KVOysPP.txt) (928.5 KB) ---
**Author:** ![prescila.baptista](https://avatars.discourse-cdn.com/v4/letter/p/838e76/32.png) [@prescila.baptista](https://forum.convai.com/u/prescila.baptista)\ **Post date:** [October 13, 2025, 5:19pm UTC](https://forum.convai.com/t/ue5-6-custom-avatar-was-successfully-uploaded-but-is-not-downloading-on-convai-avatar-studio/5295/6 "2025-10-13T17:19:38Z")
Hi Any response? ---
**Author:** ![Anmol](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/anmol/32/4753_2.png) [@Anmol](https://forum.convai.com/u/Anmol)\ **Post date:** [October 14, 2025, 7:07am UTC](https://forum.convai.com/t/ue5-6-custom-avatar-was-successfully-uploaded-but-is-not-downloading-on-convai-avatar-studio/5295/7 "2025-10-14T07:07:22Z")
We are looking into the issue will update you soon. ---
**Author:** ![Anmol](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/anmol/32/4753_2.png) [@Anmol](https://forum.convai.com/u/Anmol)\ **Post date:** [October 15, 2025, 9:34am UTC](https://forum.convai.com/t/ue5-6-custom-avatar-was-successfully-uploaded-but-is-not-downloading-on-convai-avatar-studio/5295/8 "2025-10-15T09:34:31Z")
Hi, It seems that some of the assets your avatar is using are not located in the plugins directory. To resolve this, please move all related assets into the plugins directory. In your case, there are assets inside **/Game/CC\_Shaders** that are being referenced by the avatar. Moving this entire folder into the plugin should fix the issue. ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/1X/e60ef96aa7334c5ccf6682f6c6dbc20fcfa96b49.png) [@system](https://forum.convai.com/u/system)\ **Post date:** [November 14, 2025, 9:35am UTC](https://forum.convai.com/t/ue5-6-custom-avatar-was-successfully-uploaded-but-is-not-downloading-on-convai-avatar-studio/5295/9 "2025-11-14T09:35:24Z")
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