# Unable to Delete ElevenLabs API Integration + Private Cloned Voice Not Syncing to Convai **URL:** \ **Category:** Voice, Speech & Language\ **Tags:** elevenlabs, question\ **Created:** [November 24, 2025, 4:55am UTC](https://forum.convai.com/t/unable-to-delete-elevenlabs-api-integration-private-cloned-voice-not-syncing-to-convai/5493 "2025-11-24T04:55:12Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Aldefa\_Athallah](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/aldefa_athallah/32/3546_2.png) [@Aldefa\_Athallah](https://forum.convai.com/u/Aldefa_Athallah)\ **Post date:** [November 24, 2025, 4:55am UTC](https://forum.convai.com/t/unable-to-delete-elevenlabs-api-integration-private-cloned-voice-not-syncing-to-convai/5493/1 "2025-11-24T04:55:12Z")
Hello Convai Team, I’m currently facing two issues related to the ElevenLabs integration on my Convai account, and I would greatly appreciate your assistance. * * * ## **1. Unable to Delete ElevenLabs API Key from API Integration** I added my ElevenLabs API key into Convai (Profile → API Integration), but the platform does not allow me to delete it. - Clicking the **delete (trash)** icon does nothing - The key remains visible even after: The API key appears to be **stuck** or **locked** , and I cannot remove or replace it. ## **2. ElevenLabs Private Voice Not Appearing Inside Convai** I created an **Instant Voice Clone** in ElevenLabs, and the voice works perfectly inside ElevenLabs TTS. However, Convai does **not** show this cloned voice under the: **Character → Language and Speech → ElevenLabs-Private-Voices** Convai still displays older voices I already deleted on the ElevenLabs side, which means the voice list is not re-syncing correctly. I have already tried: - deleting and re-adding the API key (blocked by issue #1) - logging out/in - refreshing browser cache - changing character voices - ensuring no playground or Unreal session is active The cloned voice still does not appear. This leads me to believe the problem is again related to API key caching on Convai’s backend. After attempting several fixes, **the entire “ElevenLabs-Private-Voices” section has now disappeared from Convai’s voice dropdown menu.** I no longer see any ElevenLabs voice options inside Convai’s Language & Speech settings. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [November 24, 2025, 10:19am UTC](https://forum.convai.com/t/unable-to-delete-elevenlabs-api-integration-private-cloned-voice-not-syncing-to-convai/5493/2 "2025-11-24T10:19:08Z")
Hello, **Welcome to the Convai Developer Forum!** Which ElevenLabs plan are you currently subscribed to? ---
**Author:** ![Aldefa\_Athallah](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/aldefa_athallah/32/3546_2.png) [@Aldefa\_Athallah](https://forum.convai.com/u/Aldefa_Athallah)\ **Post date:** [November 24, 2025, 10:30am UTC](https://forum.convai.com/t/unable-to-delete-elevenlabs-api-integration-private-cloned-voice-not-syncing-to-convai/5493/3 "2025-11-24T10:30:15Z")
I am currently subscribed to the ElevenLabs Creator Plan, which includes Instant Voice Cloning, PVC and API access. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [November 24, 2025, 10:34am UTC](https://forum.convai.com/t/unable-to-delete-elevenlabs-api-integration-private-cloned-voice-not-syncing-to-convai/5493/4 "2025-11-24T10:34:12Z")
As stated in our documentation, only ElevenLabs Pro plans and above are supported, because Convai requires **44.1 kHz audio output** , which is not available on the Creator plan. [https://docs.convai.com/api-docs/plugins-and-integrations/other-integrations/third-party-api-integrations/elevenlabs-api-integration](https://docs.convai.com/api-docs/plugins-and-integrations/other-integrations/third-party-api-integrations/elevenlabs-api-integration) ---
**Author:** ![Aldefa\_Athallah](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/aldefa_athallah/32/3546_2.png) [@Aldefa\_Athallah](https://forum.convai.com/u/Aldefa_Athallah)\ **Post date:** [November 24, 2025, 10:41am UTC](https://forum.convai.com/t/unable-to-delete-elevenlabs-api-integration-private-cloned-voice-not-syncing-to-convai/5493/5 "2025-11-24T10:41:44Z")
Understood. However, I still have a problem regarding the **API Integration section** in my Convai profile. The ElevenLabs API key cannot be removed. The delete option does not respond and the key remains visible even after multiple attempts and different browsers. Is this normal ? Could you please help with this issue as well? It seems to be stuck on my account. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [November 24, 2025, 11:23am UTC](https://forum.convai.com/t/unable-to-delete-elevenlabs-api-integration-private-cloned-voice-not-syncing-to-convai/5493/6 "2025-11-24T11:23:51Z")
Could you please share the console logs that appear when you click the delete button? To access them, open your browser and press **F12 → Console** , then take a screenshot of the logs and send it here. ---
**Author:** ![Aldefa\_Athallah](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/aldefa_athallah/32/3546_2.png) [@Aldefa\_Athallah](https://forum.convai.com/u/Aldefa_Athallah)\ **Post date:** [November 24, 2025, 11:33am UTC](https://forum.convai.com/t/unable-to-delete-elevenlabs-api-integration-private-cloned-voice-not-syncing-to-convai/5493/7 "2025-11-24T11:33:24Z")
Here is the screenshot of my browser console (F12) as requested. ![image](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/c/c74a39b10b1ef0099af51cd2f455efc9aa192056.png) ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [November 24, 2025, 11:35am UTC](https://forum.convai.com/t/unable-to-delete-elevenlabs-api-integration-private-cloned-voice-not-syncing-to-convai/5493/8 "2025-11-24T11:35:17Z")
These are the logs that appear after pressing this button, right? ---
**Author:** ![Aldefa\_Athallah](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/aldefa_athallah/32/3546_2.png) [@Aldefa\_Athallah](https://forum.convai.com/u/Aldefa_Athallah)\ **Post date:** [November 25, 2025, 3:26am UTC](https://forum.convai.com/t/unable-to-delete-elevenlabs-api-integration-private-cloned-voice-not-syncing-to-convai/5493/9 "2025-11-25T03:26:58Z")
Hi, sorry for the late reply. This is the one ![image](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/6/67cdc04451b9129fdeff16e84c02c6609ab79c75.png) ---
**Author:** ![Deepankar\_Acharyya](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/deepankar_acharyya/32/2615_2.png) [@Deepankar\_Acharyya](https://forum.convai.com/u/Deepankar_Acharyya)\ **Post date:** [November 28, 2025, 11:04am UTC](https://forum.convai.com/t/unable-to-delete-elevenlabs-api-integration-private-cloned-voice-not-syncing-to-convai/5493/10 "2025-11-28T11:04:18Z")
Hi @Aldefa\_Athallah, can you check the voice list again? We can see the private voices are now available for your account. With respect to the other issue - we are currently checking why you are not able to delete the key. Will get back to you on this soon. ---
**Author:** ![Aldefa\_Athallah](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/aldefa_athallah/32/3546_2.png) [@Aldefa\_Athallah](https://forum.convai.com/u/Aldefa_Athallah)\ **Post date:** [December 1, 2025, 3:27am UTC](https://forum.convai.com/t/unable-to-delete-elevenlabs-api-integration-private-cloned-voice-not-syncing-to-convai/5493/11 "2025-12-01T03:27:33Z")
Hi @[Deepankar\_Acharyya](https://forum.convai.com/t/unable-to-delete-elevenlabs-api-integration-private-cloned-voice-not-syncing-to-convai/5493/10), thank you for replying. Yes, I can now see the private voice list in the voice options for the Convai character. Alright, please keep me updated regarding the bug with deleting the API integration. Thanks ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/1X/e60ef96aa7334c5ccf6682f6c6dbc20fcfa96b49.png) [@system](https://forum.convai.com/u/system)\ **Post date:** [April 7, 2026, 2:08pm UTC](https://forum.convai.com/t/unable-to-delete-elevenlabs-api-integration-private-cloned-voice-not-syncing-to-convai/5493/12 "2026-04-07T14:08:50Z")
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