# Unable to update character details. Please try again in sometime

**URL:** <https://forum.convai.com/t/unable-to-update-character-details-please-try-again-in-sometime/3618>\
**Category:** Knowledge Bank\
**Tags:** question, knowledge-bank\
**Created:** [April 16, 2025, 4:23pm UTC](https://forum.convai.com/t/unable-to-update-character-details-please-try-again-in-sometime/3618 "2025-04-16T16:23:14Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ND\_ODL](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/nd_odl/32/3610_2.png) [@ND\_ODL](https://forum.convai.com/u/ND_ODL)\
**Post date:** [April 16, 2025, 4:23pm UTC](https://forum.convai.com/t/unable-to-update-character-details-please-try-again-in-sometime/3618/1 "2025-04-16T16:23:14Z")

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Title. I’m getting this error thrown in the dashboard when trying to connect one of the documents I uploaded to the knowledge bank. The document was able to be uploaded but I cannot connect it to a character and have it “learn” the info. Any help would be appreciated.

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**Author:** ![ND\_ODL](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/nd_odl/32/3610_2.png) [@ND\_ODL](https://forum.convai.com/u/ND_ODL)\
**Post date:** [April 16, 2025, 4:29pm UTC](https://forum.convai.com/t/unable-to-update-character-details-please-try-again-in-sometime/3618/2 "2025-04-16T16:29:23Z")

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Okay I refreshed the page multiple times and waited 10 minutes and it now worked? Was this just a congestion issue?

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**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\
**Post date:** [April 16, 2025, 5:16pm UTC](https://forum.convai.com/t/unable-to-update-character-details-please-try-again-in-sometime/3618/3 "2025-04-16T17:16:39Z")

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Hello @ND_ODL,

Thanks for reaching out, and sorry to hear you’re encountering issues.

The “learning” step may take a bit of time depending on the document’s content and complexity, but this is expected behavior. There’s no need to worry at this stage. If the process takes significantly longer or fails entirely, please let us know.

Also, make sure that your document follows the [Knowledge Bank Best Practices](https://docs.convai.com/api-docs/convai-playground/character-creator-tool/knowledge-bank#knowledge-bank-best-practices) to ensure smooth integration.

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**Author:** ![system](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/1X/e60ef96aa7334c5ccf6682f6c6dbc20fcfa96b49.png) [@system](https://forum.convai.com/u/system)\
**Post date:** [May 16, 2025, 5:17pm UTC](https://forum.convai.com/t/unable-to-update-character-details-please-try-again-in-sometime/3618/4 "2025-05-16T17:17:31Z")

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Closed on May 16, 2025, 5:17pm UTC

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