# Upgraded to Professional but no whitelsiting option available **URL:** \ **Category:** Avatar Studio\ **Tags:** avatar-studio, question\ **Created:** [February 3, 2026, 2:26pm UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729 "2026-02-03T14:26:17Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![ecultify\_Advertising](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ecultify_advertising/32/6392_2.png) [@ecultify\_Advertising](https://forum.convai.com/u/ecultify_Advertising)\ **Post date:** [February 3, 2026, 2:26pm UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/1 "2026-02-03T14:26:17Z")
Hi, I need urgent help with something - i upgraded to the professional plan but when i go to whitelisting - it still shows me to upgrade. please help urgent ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [February 3, 2026, 2:43pm UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/2 "2026-02-03T14:43:18Z")
**Welcome to the Convai Developer Forum!** First, could you please check your Billing page and confirm which plan is actually shown there? Then, try: 1. Open [convai.com](http://convai.com) and press F12 to open DevTools. 2. Go to the Application tab → Storage → click Clear site data. 3. Refresh the page and check the Whitelisting section again. If it still asks you to upgrade after this, please share a screenshot of your Billing page and the Whitelisting screen. ---
**Author:** ![ecultify\_Advertising](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ecultify_advertising/32/6392_2.png) [@ecultify\_Advertising](https://forum.convai.com/u/ecultify_Advertising)\ **Post date:** [February 3, 2026, 3:26pm UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/3 "2026-02-03T15:26:32Z")
![image](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/d/d1e8c9fd30fb2b17581aebc2ac8a4ed236a0f7e1.png) ![image](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/a/a40e30fe8b6ba38661ce008ba9f4b09ffe1b68f2.png) ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [February 3, 2026, 4:05pm UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/7 "2026-02-03T16:05:02Z")
Please avoid posting the same issue from multiple accounts, as it makes it harder for us to track and support your case effectively. Our team is already investigating this and will inform you as soon as we have an update. ---
**Author:** ![ecultify\_Advertising](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ecultify_advertising/32/6392_2.png) [@ecultify\_Advertising](https://forum.convai.com/u/ecultify_Advertising)\ **Post date:** [February 4, 2026, 6:03am UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/8 "2026-02-04T06:03:54Z")
Hi, good morning, any update on the glitch? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [February 4, 2026, 8:04am UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/9 "2026-02-04T08:04:07Z")
Could you please try again? Please log out and then log back in. ---
**Author:** ![ecultify\_Advertising](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ecultify_advertising/32/6392_2.png) [@ecultify\_Advertising](https://forum.convai.com/u/ecultify_Advertising)\ **Post date:** [February 4, 2026, 8:23am UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/10 "2026-02-04T08:23:15Z")
Now i am able to see it ---
**Author:** ![ecultify\_Advertising](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ecultify_advertising/32/6392_2.png) [@ecultify\_Advertising](https://forum.convai.com/u/ecultify_Advertising)\ **Post date:** [February 4, 2026, 8:26am UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/11 "2026-02-04T08:26:18Z")
How long do i need to wait for a domain to get whitelisted once i have added it? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [February 4, 2026, 8:39am UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/12 "2026-02-04T08:39:42Z")
Approximately ~30 minutes. ---
**Author:** ![ecultify\_Advertising](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ecultify_advertising/32/6392_2.png) [@ecultify\_Advertising](https://forum.convai.com/u/ecultify_Advertising)\ **Post date:** [February 4, 2026, 1:27pm UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/13 "2026-02-04T13:27:05Z")
i have added a domain in there early morning as soon as i got your message - but the domain has still not been whitelisted - my application still shows to contact convai for the domain to get whitelisted - > **[html](https://joyful-valkyrie-5a1421.netlify.app/)** ---
**Author:** ![ecultify\_Advertising](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ecultify_advertising/32/6392_2.png) [@ecultify\_Advertising](https://forum.convai.com/u/ecultify_Advertising)\ **Post date:** [February 5, 2026, 7:04am UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/14 "2026-02-05T07:04:41Z")
Hello hi any update on this. ![image](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/e/e6e862b8bf7310c04debf917159a3b5242e61cb7.png) ![image](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/4/4db9e5b97b053bd0e0f8eaf921188bda6a4f2149.jpeg) ---
**Author:** ![Saurav](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/saurav/32/2514_2.png) [@Saurav](https://forum.convai.com/u/Saurav)\ **Post date:** [February 6, 2026, 7:24am UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/15 "2026-02-06T07:24:38Z")
![Valk_netlify](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/3/3b569fc3349cbde3f9de355124c99520e5403511.png) hey just checked there is no experience id. Can you check again on your side. ---
**Author:** ![ecultify\_Advertising](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ecultify_advertising/32/6392_2.png) [@ecultify\_Advertising](https://forum.convai.com/u/ecultify_Advertising)\ **Post date:** [February 9, 2026, 8:14am UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/16 "2026-02-09T08:14:25Z")
ok let me check. ---
**Author:** ![ecultify\_Advertising](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ecultify_advertising/32/6392_2.png) [@ecultify\_Advertising](https://forum.convai.com/u/ecultify_Advertising)\ **Post date:** [February 9, 2026, 9:33am UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/17 "2026-02-09T09:33:49Z")
ok so i put int the expId - and now its loading but there is a problem. - my character is not appearing its all just black screen with a chat text box. could there be a problem with how i have deployed this? ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [February 9, 2026, 10:23am UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/18 "2026-02-09T10:23:49Z")
I checked, it’s working. Could you please try again? ![image](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/c/c30b6917ed367bf2261ba8228fb9c283b83e2236.jpeg) ---
**Author:** ![ecultify\_Advertising](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ecultify_advertising/32/6392_2.png) [@ecultify\_Advertising](https://forum.convai.com/u/ecultify_Advertising)\ **Post date:** [February 10, 2026, 8:16am UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/19 "2026-02-10T08:16:09Z")
![image](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/3/32125401889522bf466bc648fe8ac8f3b30ea03e.jpeg) ok this is working- but just a doubt - does it take time for the experience to load like- when i opened it thethe black scren came with the chatbox and nly after waiting a while i was able to see the 3d character. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [February 10, 2026, 8:49am UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/20 "2026-02-10T08:49:54Z")
Yes, it takes time. ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/1X/e60ef96aa7334c5ccf6682f6c6dbc20fcfa96b49.png) [@system](https://forum.convai.com/u/system)\ **Post date:** [March 12, 2026, 8:50am UTC](https://forum.convai.com/t/upgraded-to-professional-but-no-whitelsiting-option-available/5729/21 "2026-03-12T08:50:38Z")
Closed on March 12, 2026, 8:50am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.