# Voice drops out during the conversation **URL:** \ **Category:** Character Intelligence\ **Tags:** question, conversation-issues\ **Created:** [September 9, 2025, 4:12pm UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100 "2025-09-09T16:12:08Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Meijestic](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/meijestic/32/3002_2.png) [@Meijestic](https://forum.convai.com/u/Meijestic)\ **Post date:** [September 9, 2025, 4:12pm UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/1 "2025-09-09T16:12:08Z")
Hello, I asked about this a few days ago. I’m currently having problems with the audio playback when using the plugin. It is often very fragmented and the loading times are very long. I have it with a project that we have had online for a long time and have not changed anything () and also with a new local project. Where do these interruptions in the voice come from? Sometimes the lip movements are also missing. Die ID der charactere sind c687bef8-a5b8-11ef-92e6-42010a7be016 und 8ef490ca-78e8-11f0-9a52-42010a7be01f Thanks ---
**Author:** ![DoE](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/doe/32/5568_2.png) [@DoE](https://forum.convai.com/u/DoE)\ **Post date:** [September 9, 2025, 7:19pm UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/2 "2025-09-09T19:19:23Z")
Yes same issue with us ---
**Author:** ![Ham1ton](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ham1ton/32/5784_2.png) [@Ham1ton](https://forum.convai.com/u/Ham1ton)\ **Post date:** [September 10, 2025, 1:17am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/4 "2025-09-10T01:17:59Z")
Same issue here. Plus super long latency times for responses recently. When we first got our subscription the service was stellar. Over the last year it has declined and now we may have to cancel our service for next year on our deployed app due to latency unless something can change. We just can’t afford the $8,0000 USD per month cost for the enterprise level to hope we get a decent latency… ---
**Author:** ![DoE](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/doe/32/5568_2.png) [@DoE](https://forum.convai.com/u/DoE)\ **Post date:** [September 10, 2025, 1:50am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/5 "2025-09-10T01:50:19Z")
HI @K3 , Can you please suggest.Feel like global outage ! This is very serious and urgent as we are loosing clinets . ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [September 10, 2025, 6:56am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/6 "2025-09-10T06:56:06Z")
Could you please share the session id? ---
**Author:** ![Meijestic](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/meijestic/32/3002_2.png) [@Meijestic](https://forum.convai.com/u/Meijestic)\ **Post date:** [September 10, 2025, 7:51am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/7 "2025-09-10T07:51:41Z")
LogDebuggerCommands: Repeating last play command: Neues Editorfenster (PIE) LogPlayLevel: PlayLevel: No blueprints needed recompiling LogPlayLevel: Creating play world package: /Game/Maps/MHC\_LightingPresets\_IBL/UEDPIE\_0\_Downtown\_Night LogPlayLevel: PIE: StaticDuplicateObject took: (0.005290s) LogPlayLevel: PIE: Created PIE world by copying editor world from /Game/Maps/MHC\_LightingPresets\_IBL/Downtown\_Night.Downtown\_Night to /Game/Maps/MHC\_LightingPresets\_IBL/UEDPIE\_0\_Downtown\_Night.Downtown\_Night (0.005328s) LogUObjectHash: Compacting FUObjectHashTables data took 0.47ms ConvaiSubsystemLog: gRPC Creating Channel… ConvaiSubsystemLog: UConvaiSubsystem Started ConvaiSubsystemLog: Start Run LogWorldMetrics: [UWorldMetricsSubsystem::Initialize] LogPlayLevel: PIE: World Init took: (0.001084s) LogAudio: Display: Creating Audio Device: Id: 5, Scope: Unique, Realtime: True LogAudioMixer: Display: Audio Mixer Platform Settings: LogAudioMixer: Display: Sample Rate: 48000 LogAudioMixer: Display: Callback Buffer Frame Size Requested: 1024 LogAudioMixer: Display: Callback Buffer Frame Size To Use: 1024 LogAudioMixer: Display: Number of buffers to queue: 2 LogAudioMixer: Display: Max Channels (voices): 32 LogAudioMixer: Display: Number of Async Source Workers: 0 LogAudio: Display: AudioDevice MaxSources: 32 LogAudio: Display: Audio Spatialization Plugin: None (built-in). LogAudio: Display: Audio Reverb Plugin: None (built-in). LogAudio: Display: Audio Occlusion Plugin: None (built-in). LogAudioMixer: Display: Initializing audio mixer using platform API: ‘XAudio2’ LogAudioMixer: Display: Using Audio Hardware Device LG HDR 4K (NVIDIA High Definition Audio) LogAudioMixer: Display: Initializing Sound Submixes… LogAudioMixer: Display: Creating Master Submix ‘MasterSubmixDefault’ LogAudioMixer: Display: Creating Master Submix ‘MasterReverbSubmixDefault’ LogAudioMixer: FMixerPlatformXAudio2::StartAudioStream() called. InstanceID=5 LogAudioMixer: Display: Output buffers initialized: Frames=1024, Channels=2, Samples=2048, InstanceID=5 LogAudioMixer: Display: Starting AudioMixerPlatformInterface::RunInternal(), InstanceID=5 LogAudioMixer: Display: FMixerPlatformXAudio2::SubmitBuffer() called for the first time. InstanceID=5 LogInit: FAudioDevice initialized with ID 5. LogAudio: Display: Audio Device (ID: 5) registered with world ‘Downtown\_Night’. LogAudioMixer: Initializing Audio Bus Subsystem for audio device with ID 5 LogAudioMixer: Display: Sending SubmixBufferListener ‘PixelStreamingEditorListener’ register command… LogAudioMixer: Display: Submix buffer listener ‘PixelStreamingEditorListener’ registered with submix ‘MasterSubmixDefault’ LogSlate: Updating window title bar state: overlay mode, drag disabled, window buttons hidden, title bar hidden LogLoad: Game class is ‘BP\_FirstPersonGameMode\_C’ LogWorld: Bringing World /Game/Maps/MHC\_LightingPresets\_IBL/UEDPIE\_0\_Downtown\_Night.Downtown\_Night up for play (max tick rate 0) at 2025.09.10-09.48.55 LogWorld: Bringing up level for play took: 0.023951 LogOnline: OSS: Created online subsystem instance for: :Context\_4 ConvaiPlayerLog: UConvaiPlayerComponent: Found submix “AudioInput” Cmd: voice.MicNoiseGateThreshold 0.01 voice.MicNoiseGateThreshold = “0.01” Cmd: voice.SilenceDetectionThreshold 0.001 voice.SilenceDetectionThreshold = “0.001” PIE: Server eingeloggt in PIE: Wiedergabe im Editor Gesamtstartzeit 0,158 Sekunden. LogAudioCaptureCore: Display: FAudioCaptureWasapiStream::GetCaptureDeviceInfo: no default capture device found ConvaiPlayerLog: Started Talking LogAudioCaptureCore: Display: FAudioCaptureWasapiStream::GetCaptureDeviceInfo: no default capture device found ConvaiAudioLog: Using as Audio capture device with NumChannels:2033716240 and SampleRate:1819 ConvaiSubsystemLog: Warning: gRPC channel not ready yet.. Current State: GRPC\_CHANNEL\_IDLE ConvaiGRPCLog: AsyncGetResponse started | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : -1 LogAudioCaptureCore: Display: FAudioCaptureWasapiStream::OpenAudioCaptureStream: no default capture device found ConvaiGRPCLog: GRPC GetResponse stream initialized | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : -1 ConvaiGRPCLog: request: character\_id: “8ef490ca-78e8-11f0-9a52-42010a7be01f” api\_key: “” session\_id: “-1” audio\_config { sample\_rate\_hertz: 16000 enable\_facial\_data: true face\_model: FACE\_MODEL\_OVR\_MODEL\_NAME } action\_config { characters { name: “Player” } classification: “multistep” } speaker: “Player” dynamic\_info\_config { } | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : -1 ConvaiGRPCLog: Initial Stream Write | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : -1 ConvaiGRPCLog: Initial Stream Read | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : -1 ConvaiPlayerLog: FinishTalking calling FinishGetResponseStream ConvaiGRPCLog: Finish Writing to audio data buffer ConvaiGRPCLog: FinishWriting:: Informing On Data Received ConvaiGRPCLog: Calling Stream WritesDone | LastWriteReceived : True | AudioBuffer.Num() : 0 | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : -1 ConvaiGRPCLog: On Stream Write Done Writing ConvaiPlayerLog: Finished Talking ConvaiGRPCLog: OnStreamWriteDone ConvaiGRPCLog: NumberOfAudioBytesSent 51832 ConvaiGRPCLog: GetResponse EmotionResponseDebug: session\_id: “1857483a2352e6bddb193dc3952678e2” emotion\_response: “Serenity” ConvaiGRPCLog: Received Audio Chunk: 3.440726 secs | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : 1857483a2352e6bddb193dc3952678e2 ConvaiGRPCLog: EmotionResponse: joy 1 ConvaiAudioStreamerLog: State transition: Stopped → WaitingOnLipSync ConvaiGRPCLog: Received Text Hey, willkommen im LWL-Museum Henrichshütte! : | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : 1857483a2352e6bddb193dc3952678e2 | ReceivedFinalResponse : False ConvaiAudioStreamerLog: New SampleRate: 44100 ConvaiAudioStreamerLog: New Channels: 1 ConvaiAudioStreamerLog: State transition: WaitingOnLipSync → Playing ConvaiGRPCLog: GetResponse EmotionResponseDebug: session\_id: “1857483a2352e6bddb193dc3952678e2” emotion\_response: “Serenity” ConvaiGRPCLog: Received Audio Chunk: 3.360726 secs | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : 1857483a2352e6bddb193dc3952678e2 ConvaiGRPCLog: EmotionResponse: joy 1 ConvaiAudioStreamerLog: State transition: Playing → WaitingOnLipSync ConvaiGRPCLog: Received Text Ich bin Andi und freue mich total, dass du hier bist. : | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : 1857483a2352e6bddb193dc3952678e2 | ReceivedFinalResponse : False ConvaiAudioStreamerLog: onAudioFinished ConvaiAudioStreamerLog: State transition: WaitingOnLipSync → Playing ConvaiGRPCLog: GetResponse EmotionResponseDebug: session\_id: “1857483a2352e6bddb193dc3952678e2” emotion\_response: “Serenity” ConvaiGRPCLog: Received Audio Chunk: 5.000726 secs | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : 1857483a2352e6bddb193dc3952678e2 ConvaiGRPCLog: EmotionResponse: joy 1 ConvaiAudioStreamerLog: State transition: Playing → WaitingOnLipSync ConvaiGRPCLog: Received Text Was hat dich denn heute hierhergeführt - bist du zum ersten Mal bei uns?: | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : 1857483a2352e6bddb193dc3952678e2 | ReceivedFinalResponse : False ConvaiAudioStreamerLog: onAudioFinished ConvaiAudioStreamerLog: State transition: WaitingOnLipSync → Playing ConvaiGRPCLog: Chatbot Total Received Lipsync Responses: 654 Responses ConvaiChatbotComponentLog: Chatbot Total Received Audio: 11.799116 seconds ConvaiGRPCLog: Received Text : | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : 1857483a2352e6bddb193dc3952678e2 | ReceivedFinalResponse : True ConvaiGRPCLog: GetResponse SequenceString: ConvaiGRPCLog: GetResponse EmotionResponseDebug: session\_id: “1857483a2352e6bddb193dc3952678e2” emotion\_response: “Ecstasy Admiration Anticipation” ConvaiAudioStreamerLog: onAudioFinished ConvaiGRPCLog: No more data to read after 3 attempts. Calling Finish… ConvaiGRPCLog: Calling Stream Finish | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : 1857483a2352e6bddb193dc3952678e2 ConvaiGRPCLog: On Stream Finish | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : 1857483a2352e6bddb193dc3952678e2 ConvaiChatbotComponentLog: UConvaiChatbotComponent Request Finished! | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : 1857483a2352e6bddb193dc3952678e2 ConvaiGRPCLog: Destroying UConvaiGRPCGetResponseProxy… | Character ID : 8ef490ca-78e8-11f0-9a52-42010a7be01f | Session ID : 1857483a2352e6bddb193dc3952678e2 ConvaiAudioStreamerLog: onAudioFinished ---
**Author:** ![Meijestic](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/meijestic/32/3002_2.png) [@Meijestic](https://forum.convai.com/u/Meijestic)\ **Post date:** [September 10, 2025, 7:52am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/8 "2025-09-10T07:52:33Z")
At the moment, response times are very long and lip movements only occur occasionally. ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [September 10, 2025, 11:44pm UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/9 "2025-09-10T23:44:00Z")
Could you please try again? ---
**Author:** ![DoE](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/doe/32/5568_2.png) [@DoE](https://forum.convai.com/u/DoE)\ **Post date:** [September 11, 2025, 2:53am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/10 "2025-09-11T02:53:03Z")
Hi @K3 , For us its same delay is there . Can you tell what the main reason? b89d73380f6bd824bc2edd1153381c95 session id ---
**Author:** ![ysinha](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ysinha/32/2627_2.png) [@ysinha](https://forum.convai.com/u/ysinha)\ **Post date:** [September 11, 2025, 3:05am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/11 "2025-09-11T03:05:05Z")
Could you please try selecting a different voice? That character is using an OpenAI voice which might have high latency at times. Generally, Azure/GCP voices have lower latencies. ---
**Author:** ![DoE](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/doe/32/5568_2.png) [@DoE](https://forum.convai.com/u/DoE)\ **Post date:** [September 11, 2025, 3:09am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/12 "2025-09-11T03:09:16Z")
Hi @ysinha , We are now using Azure voice only. Previously, we were on ElevenLabs, which had lag during speech. With Azure, there’s no lag while speaking, but the issue is with loading time—both at the initial start and during conversations ---
**Author:** ![ysinha](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ysinha/32/2627_2.png) [@ysinha](https://forum.convai.com/u/ysinha)\ **Post date:** [September 11, 2025, 3:40am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/13 "2025-09-11T03:40:15Z")
The session id you provided `b89d73380f6bd824bc2edd1153381c95` is for this character `db850382-abc2-11ef-b73c-42010a7be016` which is using an `Onyx OpenAI voice`. Could you please confirm the character is using an Azure voice by going to [DOE AI Assistant](https://www.convai.com/pipeline/dashboard/character?id=db850382-abc2-11ef-b73c-42010a7be016)? ---
**Author:** ![DoE](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/doe/32/5568_2.png) [@DoE](https://forum.convai.com/u/DoE)\ **Post date:** [September 11, 2025, 4:51am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/14 "2025-09-11T04:51:12Z")
Ours is currently using Azure voice for testing, but we also need Arabic voice support, so we may have to consider OpenAI or ElevenLabs. @Prabhu ---
**Author:** ![ysinha](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/ysinha/32/2627_2.png) [@ysinha](https://forum.convai.com/u/ysinha)\ **Post date:** [September 11, 2025, 4:58am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/15 "2025-09-11T04:58:11Z")
Could you please share a session id and character ID which has high response time and is using Azure voice? ---
**Author:** ![Prabhu](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/prabhu/32/2893_2.png) [@Prabhu](https://forum.convai.com/u/Prabhu)\ **Post date:** [September 11, 2025, 5:16am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/16 "2025-09-11T05:16:45Z")
Dear Team, Below are the id’s having high response time using Azure voice. Character id: db850382-abc2-11ef-b73c-42010a7be016 session id: 406a23205a9a1ddfb0c2c2bf86d0cfb2 ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [September 11, 2025, 8:13am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/17 "2025-09-11T08:13:18Z")
I’m not sure I fully understand the issue. Could you clarify what you mean by “there’s no lag while speaking” and what exactly you mean by “loading time”? Please share a video so we can see the behavior. On our side, the character you shared is working normally. ---
**Author:** ![DoE](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/doe/32/5568_2.png) [@DoE](https://forum.convai.com/u/DoE)\ **Post date:** [September 11, 2025, 10:56am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/18 "2025-09-11T10:56:49Z")
Hi, please have look [https://drive.google.com/file/d/143JpJAyPvojQPwtnf0DG867cIghHfkgl/view?usp=drive\_link](https://drive.google.com/file/d/143JpJAyPvojQPwtnf0DG867cIghHfkgl/view?usp=drive_link) :17 -he gave welcome msg (not recorded but he was speaking) :33 - asked question then no reply its keep loading . 1 week back it was replying within 4-6 sec max ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [September 11, 2025, 11:00am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/19 "2025-09-11T11:00:32Z")
Could you please grant me access? ---
**Author:** ![DoE](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/doe/32/5568_2.png) [@DoE](https://forum.convai.com/u/DoE)\ **Post date:** [September 11, 2025, 11:03am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/20 "2025-09-11T11:03:18Z")
Done shared the access.let me know if you want to have call i can share invite also . ---
**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\ **Post date:** [September 11, 2025, 11:04am UTC](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100/21 "2025-09-11T11:04:49Z")
Yes, please, because the video isn’t clear. I need to see the logs and hear the character’s voice. [Next page](https://forum.convai.com/t/voice-drops-out-during-the-conversation/5100.md?page=2)