# Voice provider Elevenlabs is not available for the active plan

**URL:** <https://forum.convai.com/t/voice-provider-elevenlabs-is-not-available-for-the-active-plan/6560>\
**Category:** Voice, Speech & Language\
**Tags:** unreal-engine\
**Created:** [September 9, 2026, 9:34am UTC](https://forum.convai.com/t/voice-provider-elevenlabs-is-not-available-for-the-active-plan/6560 "2026-09-09T09:34:50Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Sultan\_Alam](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/sultan_alam/32/6002_2.png) [@Sultan\_Alam](https://forum.convai.com/u/Sultan_Alam)\
**Post date:** [September 9, 2026, 9:34am UTC](https://forum.convai.com/t/voice-provider-elevenlabs-is-not-available-for-the-active-plan/6560/1 "2026-09-09T09:34:51Z")

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### What do you need help with?

Question

### Issue area

Voice Provider

### Impact

Normal - something is not working as expected

### Character ID

c837a810-c139-11f0-87c1-42010a7be025

### Where does it happen?

Convai Playground

### Language

English

### Voice provider

ElevenLabs

### Voice name

Sample

### Short summary

Voice from elevenlab not avaliable

### What happened?

so i’m trying to use custom voice from elevenlab, my account from elevenlab already Pro Plan. but whenever a custom voice is selected and try to update character i keep getting error like this “Voice provider Elevenlabs is not available for the active plan” so how to fix it?

### Screenshots, recording, audio sample, or logs

 ![Screenshot 2026-09-09 161801.png](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/2X/c/ca88c052b9585dbeafd61d9dd2f62406449e88be.png)

### I checked the relevant documentation, resources, and similar forum posts before posting.

on

### I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

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<div class="post-metadata">

**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\
**Post date:** [September 9, 2026, 9:47am UTC](https://forum.convai.com/t/voice-provider-elevenlabs-is-not-available-for-the-active-plan/6560/2 "2026-09-09T09:47:07Z")

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Which Convai plan are you currently using?

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<div class="post-metadata">

**Author:** ![Sultan\_Alam](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/sultan_alam/32/6002_2.png) [@Sultan\_Alam](https://forum.convai.com/u/Sultan_Alam)\
**Post date:** [September 9, 2026, 9:57am UTC](https://forum.convai.com/t/voice-provider-elevenlabs-is-not-available-for-the-active-plan/6560/3 "2026-09-09T09:57:40Z")

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currently i’m still use free plan for convai

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<div class="post-metadata">

**Author:** ![K3](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.convai.com/k3/32/2611_2.png) [@K3](https://forum.convai.com/u/K3)\
**Post date:** [September 9, 2026, 9:31pm UTC](https://forum.convai.com/t/voice-provider-elevenlabs-is-not-available-for-the-active-plan/6560/4 "2026-09-09T21:31:32Z")

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Could you please try again?

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<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex004/uploads/convai/original/1X/e60ef96aa7334c5ccf6682f6c6dbc20fcfa96b49.png) [@system](https://forum.convai.com/u/system)\
**Post date:** [September 14, 2026, 1:05pm UTC](https://forum.convai.com/t/voice-provider-elevenlabs-is-not-available-for-the-active-plan/6560/5 "2026-09-14T13:05:53Z")

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Closed on September 14, 2026, 1:05pm UTC

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