What do you need help with?
Bug report
Installation method
Unity Asset Store
Issue area
Character Setup
Impact
Major - a core flow is broken
Unity version
Unity 6000.5.10f1
Convai Unity SDK version
Convai SDK for Unity: 4.5.0
Character ID
7aa5877f-04d4-42f9-b59b-bd12062b8b97
Target platform
Windows
Where does it happen?
Both sample and custom scene
Short summary
Actions are not triggered with Conversation-based instruction
What happened?
On a fresh Convai Unity Character (Camila from LipSync sample), the Actions system is fully configured and verified working when triggered manually (via the Actions Editor’s “Run Now” button), but never fires as a result of a normal conversational turn — whether the trainee’s instruction arrives by voice or by typed chat text. The character’s dialogue reply is coherent and contextually correct (e.g., it confirms it will perform the action), but no action is ever dispatched, logged, or executed. This reproduces identically across two different LLM models (Gemini Flash-Lite Minimal and High), two service environments (Beta and Production), and after a full Editor restart, which points to an Actions decision pipeline failed trigger via Conversation-based rather than any local Unity misconfiguration.
What did you expect?
The Convai Character understand the instruction context, and translate into appropriate actions on the Convai Action list.
Steps to reproduce
- Run in Play mode
- Giving instruction like “Please follow me” to trigger Follow The Player action
Unity Console errors or build logs
No error logs has occur.
Screenshots, recording, logs, or minimal repro
I checked the relevant documentation, resources, and similar forum posts before posting.
on
I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.
on
. I wonder what you were doing so it is running well now. But anyway, thanks for your support, this is what I expect from the system 
will glad to introduce the solution to others.