I am facing a critical issue with the ElevenLabs integration for an exhibition project launching in a few days.
My ElevenLabs voice list in the Convai dashboard appears and disappears intermittently, especially when I add new voices to ElevenLabs. Currently, it takes over an hour to sync, and I am being forced to create new API keys repeatedly to try and fix this, which is unsustainable and taking up critical time.
Could you please prioritize investigating this? I need an urgent solution as my exhibition is approaching.
Additionally, could you clarify the following:
Is there a manual “Force Sync” function to update the voice list without re-creating API keys?
What is the expected average sync time for this integration? Is a delay of over an hour considered normal behavior?
I appreciate your immediate assistance in resolving this matter.
Subject: URGENT: 24+ Hours Sync Delay - ElevenLabs Integration Not Working - PROJECT DEADLINE AT RISK
Dear Convai Support Team,
It has been over 24 hours since I established the API connection between ElevenLabs and Convai, yet the voice list remains completely empty.
I have verified with ElevenLabs that my API key is active, my Pro subscription is fully functional, and there are no restrictions on their side. The issue is clearly a synchronization failure on the Convai platform.
I have a major exhibition launching in a few days. This integration is the core of my installation, and I am currently completely blocked by this technical failure.
Because I have received no response, I need you to escalate this ticket to your technical team immediately:
Can you manually trigger a re-sync of my API data from your backend?
If the integration is broken, is there any workaround I can use to get my voices into the dashboard right now?
Please treat this as a critical priority. I cannot proceed with my project without this functionality, and I am running out of time before my launch.
Sorry you’re running into this. You’re right, this is not normal behavior, and we haven’t seen this specific issue before. I’ve flagged it to the team and they’re looking into it now. They’ll follow up here in the thread once they’ve identified what’s going on.
hank you very much for the prompt response and for escalating this to your team.
I truly appreciate your support in looking into this, especially given the uniqueness of the issue. I look forward to your update. Please let me know if there is any further information, logs, or context I can provide to assist your team in the investigation.
Thank you for your response. I am pleased to confirm that the API is now successfully communicating and appearing within Convai—thank you for your help in resolving that.
However, I would like to urgently follow up on the separate thread I initiated regarding my technical queries (ElevenLabs integration, Flagship LLM versioning, and usage tracking).
As I am in the final stages of preparing for a large-scale exhibition opening this month, these points are mission-critical for our operational workflow and system stability.
Could I please ask for these inquiries to be treated as a high-priority request? Your prompt guidance would be immensely appreciated as we approach our launch date.