To get the best assistance, follow these simple guidelines when posting your questions:
1. Search First
- Core Features: For issues directly related to Convai, search the forum first to check if your question has already been answered.
- Game Engines (Unity, Unreal Engine, Three.js, PlayCanvas, etc.): For engine-related issues, Google the error message or problem you’re facing. If you can’t find a solution, search the forum as well.
2. Provide Context
When asking a question, always include:
- The error message(s) you’re encountering
- Your code (or a simplified version of it)
- What you’ve tried so far to resolve the issue
3. Be Clear & Specific
Be as specific as possible. Instead of saying “It’s not working,” try explaining:
- What you expected to happen
- What actually happened
- Any error messages, screenshots, or logs
4. Keep It Concise, But Detailed Enough
While it’s important to keep your question brief, be sure to provide enough information for others to understand your issue.
5. Update If You Find a Solution
If you solve the issue on your own, let us know what worked for you so others can benefit from your experience.
6. Help Others
If you find the answer to someone else’s question, feel free to jump in and assist. A helpful community benefits everyone!
Useful Information to Include:
- Steps you’ve taken to resolve the issue
- Screenshots or screen recordings
- Console logs (if relevant)