I’m experiencing a connection error on my project. The strange thing is that I’m running the exact same project and executable (.exe) on several different laptops, and it works perfectly fine. However, on the HoloBox, for some reason, neither the .exe nor the project running directly from Unity works.
I’ve spent quite a bit of time troubleshooting and checking firewall settings and other possible causes, but I haven’t been able to find anything that explains the issue.
I’ve attached a screenshot below showing the errors I get when running the project from Unity.
Could someone please help me investigate this? I’m running out of ideas and I’m not sure what else to try.
Since the same project and executable work correctly on other laptops, the issue is likely specific to the HoloBox environment. Something on that device, such as firewall rules, network security settings, or local network restrictions, may be blocking the connection.
Could you please try running it using a mobile hotspot or a different network connection and check whether the issue still occurs?
Looks like there is an error connecting to the livekit room. We check the firewall and allow any connection.
Is there a way to get further logs on what is causing this?
We try to test from here , but we do not know the URL. (Dont know if it is actually possible to test from here)
Thank you for testing with a different connection and mobile hotspot.
Based on the issue, please make sure the required LiveKit network/firewall requirements are allowed on the device and network environment. In particular, the following host should be accessible:
convai-technologies-lfslae7c.livekit.cloud
Please also ensure that the hosts and ports listed under LiveKit’s minimum firewall requirements are open:
If any of these are blocked by the device, network, firewall, or security policy, the connection may fail even if the same build works correctly on other machines.
Could you please provide more details about what you need and where I can find the relevant information? The console contains many errors and warnings, and I’m not sure which of them would be useful to share with you.
Yes, I ran the test through Holobox, and during the process it asked me to allow a few things, which I did. Now everything is working perfectly, thank you very much!
I’m not exactly sure what made it work whether it was the permissions I allowed or something else. I also changed the region in Windows, since I noticed it was set to US instead of EU. So I’m not sure which of these fixed the issue.
The important thing is that it’s working now. Thanks again, I really appreciate it!
