I have successfully integrated the ElevenLabs API, and it is working correctly. However, after adding my Cartesia API key to the character settings, the voices do not appear in the selection list. I have confirmed the API key is active on the Cartesia dashboard. Is this a known synchronization issue, or is a paid subscription required for Cartesia integration to function?
Hi team,
I am following up on this post as I haven’t heard back yet. My project is currently at a standstill due to this integration issue.
As mentioned, the API key is active on the Cartesia side, but the voices are still not appearing in the selection list. Could you please confirm if there is a known sync issue or if a specific subscription tier is required for this to function?
Any assistance to help me get this moving again would be greatly appreciated. Thank you!
Hello,
Our response times apply to business days. I’ve informed our team about this issue and they will review it and get back to you as soon as possible. Thank you for your patience.
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Thank you for the update, but it has been two days and I am still waiting for a resolution. This issue is urgent for me. Could you please provide an estimated timeline for when I can expect a definitive answer? I look forward to your immediate attention to this matter
Right now the Cartesia API is not active, which is why those voices are not working. I recommend switching your characters to a different voice provider (GCP, Azure, ElevenLabs, etc.) to keep things running.
Thank you for the update regarding Cartesia.