Issues with Convai events

Integrations Unreal Engine Plugin
1

What do you need help with?

Question

Installation method

Not sure

Issue area

Other

Impact

Blocker - I cannot continue

Unreal Engine version

5.4.4

Convai Unreal Engine Plugin version

FAB

Project setup

Blueprint

Target platform

Windows build

Where does it happen?

Both sample and custom project

Short summary

events are not always triggered by Convai

What happened?

We have several actions in the character blueprint, this actions have the respective events with same name and the functionality. When the character talks about the product in the knowledge bank sometimes it activates the event and sometimes it doesn’t and also it depends on the machine we test, sometimes it works and sometimes it doesn’t. When the character is asked about the action itself it works, but contextually when she talks about a product it does not fire the action nor the event in our code.

I checked the relevant documentation, resources, and similar forum posts before posting.

on

I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

2

This may be related to the way the Actions are named or described.

Please make sure the Action names and descriptions are clear, specific, and strongly aligned with when the action should be triggered. If the Action is expected to fire contextually while the character is talking about a product, the Action description should clearly explain that behavior.

You can also reinforce the expected behavior in the character’s backstory/instructions and add an example scenario showing when the Action should be triggered. This can help the model understand when to call the Action more reliably. Additionally, you can try using more capable LLMs.

3

Can you give us an example ple

4