Knowledge Bank works in web Playground but character has no access to it in Unreal Engine

Core Platform Character Intelligence
1

What do you need help with?

Documentation / Learning Resource issue

Issue area

Core AI Settings

Impact

Major - a core flow is broken

Character ID

ae0fd164-7544-11f1-9b08-42010a7be02f

Session ID

2cc42522-c70c-4c7e-b29a-3b40735ea2a6

Where does it happen?

Unreal Engine Plugin

Short summary

Character’s Knowledge Bank works in the web but does not work at all in Unreal Engine

User message or prompt

Who is Paula?

Current response

The name Paula apperas in the history of… time.

Expected response

Filmmaker -according to the knowledge bank text-

I checked the relevant documentation, resources, and similar forum posts before posting.

on

I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

2

Hello,

Welcome to the Convai Developer Forum!

Which version of the Convai Unreal Engine Plugin are you using?

3

Version 4.0.0-beta. 24

4

Are you testing it on the new playground or the old one?

5

I’m using the new playground, the interface with the left sidebar (Description, Avatar, Knowledge Bank, Core AI Settings, State Of Mind, Guardrails, Narrative Design)

6

Please make sure you are using the same Character ID in both the Playground and the plugin.

The plugin or web should not change the character’s response behavior. If the same Character ID is being used, the character should respond based on the same configuration.

7

Character ID in both the Playground and the Unreal Engine is same. But the problem has not solved.

8

We checked the setup, and it looks like speak tags are being called in Unreal Engine.

This can prevent the Knowledge Bank from being used as expected. Please remove the speak tags from that flow, or disable Narrative Design if you do not need it for this character.

After making that change, please test again.