Old Session ID suddenly not working anymore

Hi everyone,
I’m having a weird issue with one of my Convai characters in Unreal and I’m hoping someone here can point me in the right direction.

I’ve been using the same Session ID for months without any problems. But recently, that specific session just stopped behaving correctly.
No matter what I say, it always returns the exact same response, as if the whole conversation got stuck or corrupted.

If I switch to a new Session ID, everything works instantly and the character responds as expected.
So it definitely looks like something is wrong with the old session itself.

Nothing else changed in the setup.

If anyone has run into this before or knows how to clear a session manually, I’d really appreciate some guidance.
Thanks!

Please share the character ID and session ID.

Character ID: a9674d6c-c29b-11ee-88c8-42010a40000f

Session ID: 69fc9ba783a479c412ea2dd11fd8d135

Thanks.

Could you let us know when the session was last working as expected, including the exact date and, if possible, the approximate time in Pacific Time (PT)?

He was good untill Wednesday in the morning in Amsterdam time

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Hi! Just checking in.
Any update on this issue or anything you’ve been able to find out?
Thanks!