Hello @Elissa_Rimovecz,
Welcome to the Convai Developer Forum!
Sorry to hear you’re experiencing this issue.
For the missing text issue, you can try this solution—it should help resolve the problem:
Issue with ElevenLabs Voices & Subtitles
Regarding subtitle synchronization, ElevenLabs voices are processed as a single response, unlike other TTS options that receive text in segments. This means that subtitles cannot be perfectly aligned with the NPC’s speech by default. You may need to customize the UI behavior to better sync the text with the spoken audio.
We are aware of this issue and hope to provide a solution in future updates. Thank you for your patience!