Agenda schedule and timing nonsense

Core Features Knowledge Bank
1

I’m really struggling to train my character to be accurate on the schedule of an upcoming event, I’ve tried many different formats for the information in the knowledge bank but she keeps on skipping sessions or sometimes even making them up. She can tell the time so is aware of that, but is there a best practise for training her on something like this? Currently if the schedule is displayed like this:

08:15am
Registration, coffee and exhibition viewing

09:00am
Welcome

09:05am
Keynote

She will often not even see that there is a five minute session called ‘welcome’, anybody had any experience of training a character on something like this with consistent results?

2

Currently trying in this format

08:15 – 09:00 UTC - Registration, coffee and exhibition viewing

09:00 – 09:05 UTC - Welcome

09:05 – 09:25 UTC - Keynote

And she particularly struggles with the question ‘what’s next on the agenda?’ - just seems to pick a random session from the rest of the day.