Dear Convai
I’m experiencing a critical issue with Arabic speech handling. The system either transcribes Arabic incorrectly or fails to receive the audio altogether. This did not happen before—so it looks like a regression.
Problem: Arabic user voice is not responded to correctly (incorrect or no ASR), leading to no/incorrect agent reply.
UE 5.2
Could you please investigate and advise?
Thank you!
Best regards,
Mazen
Hello,
Welcome to the Convai Developer Forum!
Thank you, Mazen. We are investigating the issue and will update you as soon as we have findings.
Could you please test it on the playground? And if the issue persists, could you share the session ID?
We’ve re-tested on our end and were unable to reproduce the issue, everything appears to be functioning normally. The problem may be related to your local microphone setup or device selection.
Please press F10 in your Unreal Engine project and ensure the correct microphone device is selected. You can also try increasing the Microphone Volume from the same menu.
If the issue persists, please share your Session ID and a short video recording and log so we can investigate further.
