Black screen on certain device/window

[K3]

Original Discord Post by koen9902 | 2024-07-31 10:43:17

I’m using the WebGL unity build, and I’m using MacBook Pro (M1) with 2 monitors attached.
When I run my project in the browser on the attached monitors, it works fine, however if I run it on my macbook (smaller) screen, I get a black screen.
When I go full screen (request full screen from unity player), it works fine however.

I’m getting the following error in the console (see screenshots).
Same issue occurs on any browser (firefox, chrome, safari).

Anyone an idea why this happens?

Images:

[K3]

Reply by k3kalinix | 2024-07-31 10:44:13

Hello <@798916513012252684>,

[K3]

Reply by k3kalinix | 2024-07-31 10:44:19

Welcome to Convai Community!

[K3]

Reply by k3kalinix | 2024-07-31 10:44:29

These errors not related to Convai.
Is this a new project?

[K3]

Reply by k3kalinix | 2024-07-31 10:44:48

Which version of the WebGL SDK are you using?

[K3]

Reply by koen9902 | 2024-07-31 10:46:59

Hi K3, thank you!

Yes this is a new project, it’s pretty much the basic installation from the latest release (2.0.0 Releases · Conv-AI/Convai-Unity-WebGL-SDK · GitHub)

[K3]

Reply by k3kalinix | 2024-07-31 10:49:58

This seems to be a problem with the Unity WebGL platform. My recommendation is to report it on the Unity forums.

[K3]

Reply by k3kalinix | 2024-07-31 10:50:41

Images:

[K3]

Reply by k3kalinix | 2024-07-31 10:51:00

As you can see, the resolution is very large, as the error says.

[K3]

Reply by koen9902 | 2024-07-31 10:51:38

For information, these are warnings that occur before the error:

Images:

[K3]

Reply by koen9902 | 2024-07-31 10:52:21

Thank you <@1023671043287699568> , I will do that

[K3]

Reply by k3kalinix | 2024-07-31 10:53:41

Like I said, this is not related to Convai.

If you open a discussion in the Unity forum, like I’m getting this error in WebGL Build, they will help you.